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Added 5 mins ago
A
Test Automation Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
A Technology Analyst/Associate with a passion for quality engineering, automation, and modern software development. You have experience through academic projects, internships, co-op…
Added 5 mins ago
A
Partners in Performance - Performance Strategy Business Analyst - Current Undergrad students- Canada - NAELFY27
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
The Business Analyst role is an entry level role where you would be immediately exposed to being the frontline change agent for our clients. You are the primary source of reliable data and…
Added 1 hour ago
AH
IT Customer Support II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 2 hours ago
JF
SAP Functional Analyst · Order to Cash
Johnvince Foods
Toronto, ON
- $90,000 to $110,000 CAD / year
A degree in business, commerce, supply chain or information technology. SD certification is useful, not required
Added 2 hours ago
JF
SAP Functional Analyst · Record to Report
Johnvince Foods
Toronto, ON
- $90,000 to $110,000 CAD / year
A degree in accounting, finance, commerce, business or information technology. CPA preferred
Added 2 hours ago
JF
Manager, SAP Solutions
Johnvince Foods
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Get into the system. You should be able to walk any stream design without the analyst in the room
Added 2 hours ago
TC
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
The Corporation of the City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Full-time
- Temporary
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 2 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Added 2 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Added 2 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 2 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 2 hours ago
RR
(INT) Support Analyst
Rural Roads Health Services - AHI
Tillsonburg, ON
- Full-time
Work closely with other members of the Information Technology team to ensure workflow, back-end processes and operating systems function optimally, and assist with IT procedures, hospital…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
S
Behaviour Consultant Mental Health Clinician, Outpatient Psychiatry, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Supports family members and care providers through the provision of up-to-date clinical information; assists clients and caregivers by recommending utilization of existing community…
Added 2 hours ago
F/
Technical Analyst (Support Services)
FCC / FAC
Regina, SK · Agriculture Place
- Full-time
As a Technical Analyst, you’ll translate business needs into practical, effective technology solutions. You’ll gather and interpret requirements, configure and enhance systems, and…
Added 3 hours ago
A
Test Automation Analyst
Accenture
Mississauga, ON
- Full-time
A Technology Analyst/Associate with a passion for quality engineering, automation, and modern software development. You have experience through academic projects, internships, co-op…
Added 4 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 4 hours ago
B
Intern, Business Analytics, Customer Response Center (CRC) - Winter 2027
Bombardier
Dorval, QC
- Volunteer
The Customer Response Center (CRC) is seeking a motivated and analytical intern to work directly with the CRC Business Analyst in support of data-driven decision making. The successful…
Added 5 hours ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Tech/Facility Support Analyst.
Added 5 hours ago
IC
Business Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Required: College diploma or university degree in Information Technology, Computer Science, Business Systems,
Added 5 hours ago
KC
Junior Analyst, Investment Management (Coop)
KV Capital
AB · Edmonton, AB
- Internship
Reporting to the Director, Investment Management, the Junior Analyst, Investment Management is responsible for a variety of cross-functional responsibilities including assisting with the…
Added 6 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 6 hours ago
C
Analyst, Account Services
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 6 hours ago
A
Satellite Mission & Flight Dynamics Analyst
Actalent
Ottawa, ON
- $60 to $80 CAD / hour
- Full-time
…industry, is seeking a Satellite Mission & Flight Dynamics Analyst to support the performance, safety, and longevity of a satellite constellation throughout its operational…
Added 7 hours ago
IE
Senior Analyst, Financial Reporting
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…

Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

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More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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