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Added 4 mins ago
LS
Immigration consultant
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Montréal, QC
- Full-time
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Added 4 mins ago
PR
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- From $21 CAD / hour
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ÉD
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- From $20 CAD / hour
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Added 12 mins ago
RM
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- $19.1 to $21.1 CAD / hour
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IP
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Added 25 mins ago
SM
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IF
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- Full-time
This position can be performed remotely from anywhere in Quebec.
Added 26 mins ago
C
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Added 26 mins ago
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Financial Advisor Intern
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Canada (excluding Quebec) - Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…
Added 26 mins ago
RI
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Nous sommes actuellement à la recherche d'ouvriers généraux à notre terminal maritime Richardson à Sorel, au Québec.
Added 26 mins ago
MU
Invigilator
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Montreal, QC · McIntyre Medical
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…authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based /…
Added 26 mins ago
Seasonal Retail Sales Associate, Grand Prairie
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Adequate knowledge of French is required for positions in Quebec.
Added 26 mins ago
Seasonal Retail Sales Associate, St. Albert
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Adequate knowledge of French is required for positions in Quebec.
Added 26 mins ago
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Adequate knowledge of French is required for positions in Quebec.
Added 26 mins ago
Retail Seasonal Sales Associate, Fairview Park Mall
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Adequate knowledge of French is required for positions in Quebec.
Added 26 mins ago
Seasonal Retail Sales Associate, Kingsway Garden Mall
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Adequate knowledge of French is required for positions in Quebec.
Added 33 mins ago
MS
Cleaning and maintenance supervisor
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Québec, QC
- From $36 CAD / hour
- Full-time
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Added 41 mins ago
T
Public Relations Communications Manager
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- $86,000 to $107,000 CAD / year
- Full-time
Build and strengthen relationships with key traditional and new media reporters, influencers and brand partners across English Canada and Quebec.
Added 41 mins ago
GD
Sr Specialist Performance Creative
Groupe Dynamite, Inc Garage
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- Full-time
Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec.
Added 41 mins ago
Distribution Center Associate (BC)
Brother Canada
Richmond, BC
…operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in…
Added 46 mins ago
MS
Housekeeping attendant
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Québec, QC
- From $21 CAD / hour
- Full-time
- On-site
Added 55 mins ago
RI
General Labourer
Richardson International
Sorel-Tracy, QC · Sorel, QC
- Part-time
Nous sommes actuellement à la recherche d'ouvriers généraux à notre terminal maritime Richardson à Sorel, au Québec.
Added 55 mins ago
B
Community Residential Manager
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Calgary, AB
- Full-time
…across Alberta, British Columbia, Ontario, Saskatchewan, and…
Added 55 mins ago
B
Recovery & Tribunal Affairs Administrator
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Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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