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Added 5 mins ago
M
Senior IT Business Analyst (Insurance)
Marsh
Toronto, ON
- Full-time
Translate business needs into technical specifications for client application data capture, policy rating, and document/report generation (e.g., quotes, policy packages, bordereaux,…
Added 5 mins ago
CC
Business Analyst
Critical Control Technologies
Calgary, AB
- Full-time
We are looking for a motivated Business Analyst (BA) to join our team. The successful candidate will support both new initiatives and ongoing system maintenance projects, working closely…
Added 5 mins ago
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Inventory Analyst
BGIS
Calgary, AB
- Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 5 mins ago
MS
Senior Business Analyst
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
Support UX, functional, and technical solution design.
Added 21 mins ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.
Added 21 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Coordinate with sales data analyst to develop and maintain dealer and Territory Manager dashboards across Brandt product lines to provide timely visibility to sales activity, performance…
Added 21 mins ago
C
Business Systems Analyst, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology Operations team as a Business Systems Analyst, in this Co-op role have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a…
Added 35 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 35 mins ago
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Technical Support Specialist
Hays
Montreal, QC
- Contract
IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.
Added 35 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 35 mins ago
RI
SAP IBP Application Support Analyst
Raas Infotek
Calgary, AB
- Contract
Position : SAP IBP Application Support Analyst
Added 35 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
Added 36 mins ago
M
RQ11531 - Scrum Master - Intermediate
Maarut
Toronto, ON
- Contract
Business Analyst within a DevOps setting, bridging the gap between
Added 36 mins ago
M
Guidewire ClaimCenter Developer
Maarut
Montréal-Est, QC · Montreal /Quebec, Quebec
- Contract
part in functional and technical analysis, work breakdown and estimation, as
Added 36 mins ago
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Transportation Coordinator
PepsiCo
Cambridge, ON
- Full-time
…point for shipment status within the Trip Build process, the analyst provides timely and accurate updates to support clear communication and effective issue…
Added 49 mins ago
AC
Product Manager - Platform Design
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Bachelor’s degree with at least 5+ years of (technical or non-technical) Business Analyst, Product Owner, and/or Product Manager experience focused on delivering complex digital products…
Added 50 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
Added 50 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Provide technical leadership and troubleshooting to Manufacturing Technicians as their primary resource.
Added 50 mins ago
KI
Business Analyst
KPG99 INC
Toronto, ON
- Contract
Role : Banking Project manager or Business Analyst
Added 50 mins ago
MC
Technical Business Analyst – Cloud Migration
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox Consulting is urgently seeking a Technical Business Analyst – Cloud Migration for a 6 month contract role with our New Westminster based client. This is a hybrid role 2 days on…
Added 50 mins ago
SP
Financial Analyst
Saskatoon Police Service
Saskatoon, SK
- Full-time
The Saskatoon Police Service is looking for a Financial Analyst who has extensive experience in Microsoft Excel and in financial modelling. If this sounds like an area you are passionate…
Added 50 mins ago
2I
Cyber Security Analyst - Incident Response
2iSolutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
We are seeking a senior IT Security Analyst with strong experience in incident response for a permanent full time position. This is mainly remote with 1-2 days onsite per month.
Added 50 mins ago
AC
RQ11531 - Scrum Master - Intermediate
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 50 mins ago
S
Dotnet Developer
StafinGo
St. John's, NL
- $70 to $80 CAD / hour
- Contract
The Systems Analyst II (.Net Developer) will join the project team to assist with technical design and development, while supporting application work streams across the integration, data,…
Added 1 hour ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Translate business requirements into clear functional and technical requirements.

Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

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More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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