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Added 3 mins ago
Associate Director, IT Risk Analyst
RBC
Toronto, ON
Full-time
Executes on IT risk management tasks or projects, requiring advanced problem solving, decision making and strategic thinking with some ambiguity.
Added 3 mins ago
Senior Business Analyst
T&T Supermarket
Richmond, BC
Full-time
Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset
Added 4 mins ago
Senior Financial Analyst
Scotiabank
Toronto, ON
These activities may include detailed review & documentation of process workflows, interaction with Management within the organization and across various business lines, development and…
Added 19 mins ago
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 19 mins ago
Analyst, Sales & Trading
Clarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 19 mins ago
Analyst / Sr Analyst, Account Services
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 49 mins ago
Consultant, Consulting - Economics
MNP
Vancouver, BC
Full-time
Experience or training in project management and business analysis is considered an asset
Added 49 mins ago
Financial Controls & Reconciliations Analyst
Toronto Transit Commission Pension Fund Society
Toronto, ON
Full-time
Experience in investment accounting, a pension plan, asset management, investment management, a fund administrator, or another financial services environment is preferred.
Added 49 mins ago
Pension Benefits Analyst
Toronto Transit Commission Pension Fund Society
Toronto, ON
Contract
The Pension Benefits Analyst is a member of the Member Services team, reporting to the Team Lead, Member Services. They are responsible for providing in-person, virtual and phone customer…
Added 1 hour ago
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
Full-time
Knowledge of document management systems, networking, and mobile phones an asset.
Added 1 hour ago
Sr. Campaign Manager, SEO
Omnicom Media
Toronto, ON
Full-time
The role of the SEO Analyst is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best in class…
Added 1 hour ago
Onsite Support Analyst
403Tech Inc.
Calgary, AB
Full-time
Role Description The Onsite Support Analyst is a full-time role based on-site in Calgary, AB, providing hands-on technical support to small and medium-sized business clients. This role…
Added 1 hour ago
Financial Analyst
Xediton Pharmaceuticals Inc.
London, ON
Full-time
The Financial Analyst will provide service to both external customers and also support internal management. The Financial Analyst will assist in all accounting policies, procedures and…
Added 1 hour ago
Head of Product
Fintel Connect
Vancouver, BC
Full-time
Lead the team day to day, covering line management, one to ones, performance reviews and development plans for product managers, product owners and the business analyst, and define the…
Added 1 hour ago
Analyst, Client Transitions Management
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Client Transitions Analyst for an existing vacancy on our Transition Management team. The…
Added 2 hours ago
Technical Business Analyst - GitHub, Bitbucket, ServiceNow & DevSecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 2 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 2 hours ago
Associate, Agricultural Services
TD
Medicine Hat, AB · Barrhead, AB · Red Deer, AB · Camrose, AB · Calgary, AB · Lethbridge, AB
Full-time
…commercial banking, agriculture, credit analysis, and relationship…
Added 2 hours ago
Finance Analyst
Sony Music Global Job Board
Toronto, ON
The Finance Analyst supports the Finance team through joint venture and hybrid deal reporting, account reconciliations, physical sales reporting, month-end support, tax fillings and…
Added 2 hours ago
Enterprise Architect - Applications & ERP
Nutrien
Saskatoon, SK
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 2 hours ago
Financial Analyst
Hays
Vaughan, ON
Full-time
Senior Financial Analyst - Concord, ON (Office Based Role) - Real Estate
Added 2 hours ago
Enterprise Architect - Applications & ERP
Nutrien
Calgary, AB
Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 2 hours ago
Group Annuity Administrator
TELUS Health
Toronto, ON
$39,900 to $74,100 CAD / year
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 2 hours ago
Business Systems Analyst
Superior Plus Propane Talent Acquisition
Canada
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…

Clarity

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact [email protected].

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More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers via email. Additionally, you will identify workflow friction points, maintain internal documentation, and advocate for product enhancements based on customer feedback.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. You should possess strong technical aptitude, excellent communication skills, and the ability to obtain SIE and S7 licenses.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
SIE License
S7 License
Process Improvement
Knowledge Base
Lifecycle Emails
Venture-backed
Private Equity
Liquidity
Operational Efficiency
Customer Experience

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