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Added 1 hour ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
Royal Bank of Canada
Toronto, ON
Full-time
Maintain relationships with CM sales and trading professionals globally in order to facilitate transaction requests and optimize business opportunities across the RBC trading platform.
Added 11 hours ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
RBC
Toronto, ON
Full-time
Maintain relationships with CM sales and trading professionals globally in order to facilitate transaction requests and optimize business opportunities across the RBC trading platform.
Added 15 hours ago
Analyst Or Associate - Equity Options Trading
TD Securities
Toronto, ON
Full-time
The Equity Options Trading team is part of Global Equity Derivatives (GED) within the TD Securities Global Markets Sales & Trading business. The team serves Canadian, US, and international…
Added 16 hours ago
Reconciliation Analyst
Computershare Canada
Montreal, QC
Full-time
…business. This includes activity related to plan purchases and sales, distributions, and dividend…
Added 16 hours ago
Reconciliation Analyst
Computershare
Montreal, QC
Full-time
…business. This includes activity related to plan purchases and sales, distributions, and dividend…
Added 16 hours ago
Analyst Or Associate - Equity Options Trading
TD
Toronto, ON
Full-time
The Equity Options Trading team is part of Global Equity Derivatives (GED) within the TD Securities Global Markets Sales & Trading business. The team serves Canadian, US, and international…
Added 20 hours ago
Business Analyst
Kelly Services (Canada), Ltd.
Toronto, ON
Contract
The successful candidate will work closely with stakeholders across Sales & Trading, Technology, Risk, Global Counterparty Credit, Enterprise Distribution, and other business groups.
Added 3 days ago
Analyst, Investor Relations Reporting
Canaccord Genuity Group Inc.
Toronto, ON
Full-time
…mid-market provider of investment banking advisory, equity research, sales and trading services for corporations and…
Added 3 days ago
Senior IT Support Analyst
TD
Toronto, ON
Full-time
We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in…
Added 3 days ago
Credit Specialist
Raise
Calgary, AB
Full-time
…including other members of the credit team. The Sr. Credit Analyst assesses risk and makes timely decisions within established policies and procedures while demonstrating strong business…
Added 3 days ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 3 days ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank
Toronto, ON
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 3 days ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 4 days ago
Store Allocations Analyst
adidas
Woodbridge, ON
Full-time
The Assistant Manager, Store Allocation supports in-season allocation and trading strategies by executing initial allocations and weekly replenishments. This role ensures the right products…
Added 4 days ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
…the Americas ensuring the best possible experience for our Trading Sales and Operations users both regionally and…
Added 4 days ago
Sr. Financial Analyst, Capital Markets Finance
CIBC
Toronto, ON
Full-time
Relationship Management - Interact with Structured Notes Trading desk, Structuring, Sales, Treasury, Legal, and relevant Capital Markets teams with regards to Structured Notes operations as…
Added 5 days ago
Analyst - Credit Transaction Management
Royal Bank of Canada
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will work closely with Corporate Banking (“CB”) and Global Markets…
Added 5 days ago
Analyst - Credit Transaction Management
RBC
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will work closely with Corporate Banking (“CB”) and Global Markets…
Added 5 days ago
Analyst - Credit Transaction Management
RBC
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will work closely with Corporate Banking (“CB”) and Global Markets…
Added 5 days ago
Analyst – TDS Trade Agreement Data Services
TD
Toronto, ON
Full-time
…Stakeholders across TD Bank and TD Securities, interfacing with Sales & Trading, Technology, Risk and other professionals across the firm. Due to the ever changing regulatory landscape with…
Added 5 days ago
Analyst – TDS Trade Agreement Data Services
TD Securities
Toronto, ON
Full-time
…Stakeholders across TD Bank and TD Securities, interfacing with Sales & Trading, Technology, Risk and other professionals across the firm. Due to the ever changing regulatory landscape with…
Added 5 days ago
Junior Power Trader
McGill St Laurent
Montreal, QC
Full-time
CWP Energy is an energy trading company headquartered in Montreal. Since 2012, we have developed deep expertise in renewable energy and physical power trading. What sets us apart is our…
Added 6 days ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Added 6 days ago
Accounts Receivable (AR)
Midea Canada
ON · Ontario, Canada
$50,000 to $60,000 CAD / year
Full-time
We are seeking a qualified, motivated individual to join our company as Accounts Receivable Analyst. As part of Finance team, this person will be responsible for managing and maintaining a…
Added 6 days ago
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$35 to $44 CAD / hour
Contract
…Stakeholders across Client and TD Securities, interfacing with Sales & Trading, Technology, Risk and other professionals across the firm. Due to the ever-changing regulatory landscape with…

Clarity

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

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More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers via email. Additionally, you will identify workflow friction points, maintain internal documentation, and advocate for product enhancements based on customer feedback.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. You should possess strong technical aptitude, excellent communication skills, and the ability to obtain SIE and S7 licenses.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
SIE License
S7 License
Process Improvement
Knowledge Base
Lifecycle Emails
Venture-backed
Private Equity
Liquidity
Operational Efficiency
Customer Experience

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