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Added 51 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
The North America OEM Spare Parts Customer Service team, also known as the NA OD Desk team, serves as the main contact for Husky's original equipment manufacturer spare parts. The NA OD…
Added 51 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Act as Tier 3 support for escalated issues involving Infor LN and other ERP applications, working closely with service desk and technical support teams to resolve complex issues.
Added 1 hour ago
Guest Services Agent (Part Time)
The Cove Lakeside Resort
West Kelowna, BC
Part-time
The Guest Service Agent is responsible for providing our guests with an extraordinary experience from reservation through to checkout. In this role, accuracy and accountability are key. You…
Added 2 hours ago
Keyholder (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Dartmouth, NS
Part-time
…in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping…
Added 2 hours ago
Keyholder (Part time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Dartmouth, NS
Part-time
…in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping…
Added 2 hours ago
Fashion Associate (Part time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Dartmouth, NS
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 hours ago
Flooring Sales Associate : Part Time
The Home Depot Canada
Squamish, BC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 hours ago
Network Analyst
Brandt Group of Companies
Regina, SK
Full-time
Provide advanced network support to the service desk team.
Added 2 hours ago
Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
$90,000 to $140,000 CAD / year
Full-time
After two years of service, eligible professionals participate in the Collective Profit-Sharing Scheme. Your long-term contribution to the firm's success is recognized financially.
Added 3 hours ago
Order Desk Clerk
Brandt Group of Companies
Regina, SK
Full-time
Added 3 hours ago
Order Desk Lead
Brandt Group of Companies
Regina, SK
Full-time
Ensure the Order Desk team delivers high-quality customer service; coach team members on handling difficult customer interactions professionally and courteously.
Added 3 hours ago
Parts Representative - Order Desk
Brandt Group of Companies
Regina, SK
Full-time
Take on additional duties as needed to contribute to the smooth operation of the parts desk and overall department goals.
Added 3 hours ago
Coordonnateur(trice) des opérations
Intelcom | Dragonfly
Laval, QC
Full-time
Handle customer pickups and (front desk assistance to customer)
Added 3 hours ago
Studio Coordinator
DiveThru
AB · Edmonton, AB
Part-time
Monitor all front desk activities, bookings and inquiries
Added 3 hours ago
Information Technology Support Specialist (Full Time)
Cape Breton Job Board
NS · Membertou, NS
Full-time
…partners to deliver exceptional technical support and customer…
Added 3 hours ago
Front Desk Care Coordinator
Lifemark Health Group
Airdrie, AB
Part-time
The Front Desk Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is…
Added 4 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Added 4 hours ago
Service Desk Associate: Part Time - NANAIMO
The Home Depot Canada
Nanaimo, BC
Part-time
Added 4 hours ago
Hardware Sales associate: Part Time - Burnaby
The Home Depot Canada
Burnaby, BC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 hours ago
Coat Check - HISTORY Ottawa
Live Nation Entertainment
Ottawa, ON
Part-time
You have strong attention to detail and customer service skills
Added 4 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Added 4 hours ago
Coordinator, Development Programs
Sports Careers
Ottawa, ON
Full-time
…Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the…
Added 5 hours ago
Associate, Sales & Trading
Clarity
Vancouver, BC
$120,000 to $240,000 CAD / year
Full-time
Track pipeline activity and transaction metrics with precision, ensuring the desk maintains high standards for speed, compliance, and client satisfaction.
Added 5 hours ago
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
Track pipeline activity and transaction metrics with precision, ensuring the desk maintains high standards for speed, compliance, and client satisfaction.
Added 5 hours ago
Analyst, Sales & Trading
Clarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
Track pipeline activity and transaction metrics with precision, ensuring the desk maintains high standards for speed, compliance, and client satisfaction.

Clarity

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

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More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers via email. Additionally, you will identify workflow friction points, maintain internal documentation, and advocate for product enhancements based on customer feedback.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. You should possess strong technical aptitude, excellent communication skills, and the ability to obtain SIE and S7 licenses.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
SIE License
S7 License
Process Improvement
Knowledge Base
Lifecycle Emails
Venture-backed
Private Equity
Liquidity
Operational Efficiency
Customer Experience

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