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Added 12 mins ago
Analyst, Project Controls
R.V. Anderson Associates Limited
Toronto, ON
Full-time
Do you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes? Perfect. We do,…
Added 26 mins ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Integrate yourself directly into client and internal workflows to ensure data-driven insights are a vital part of AI agent analysis and decision-making
Added 26 mins ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Integrate yourself directly into client and internal workflows to ensure data-driven insights are a vital part of AI agent analysis and decision-making
Added 1 hour ago
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
Analyst, Sales & Trading
Clarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 1 hour ago
Analyst / Sr Analyst, Account Services
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 2 hours ago
Data Analyst
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Contract
We are seeking an experienced Data Analyst / Business Analyst with a strong background in investment and financial services. The successful candidate will combine technical expertise,…
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Sr. Campaign Manager, SEO
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The role of the SEO Analyst is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best in class…
Added 2 hours ago
Financial Analyst
Xediton Pharmaceuticals Inc.
London, ON
Full-time
The Financial Analyst will provide service to both external customers and also support internal management. The Financial Analyst will assist in all accounting policies, procedures and…
Added 3 hours ago
QA Analyst
EXFO
Montreal, QC
Full-time
Added 3 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
- Provide executive-level reporting insights and recommendations.
Added 3 hours ago
Finance Analyst
Sony Music Global Job Board
Toronto, ON
…business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we are committed to…
Added 3 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 3 hours ago
Financial Analyst
Hays
Vaughan, ON
Full-time
The Senior Financial Analyst is responsible for advanced financial analysis, modeling, forecasting, and reporting techniques to support a commercial real estate portfolio, including…
Added 3 hours ago
Product Analyst - AI Analytics
Priceline
Toronto, ON
Full-time
…built, in what order, and why) and operates as a sharp, credible analyst who personally uses that architecture to drive decisions with the Customer Care leadership team. This person sits at…
Added 4 hours ago
Financial Analyst, Bell AI Fabric
Bell
Montreal, QC
Demonstrate strong analytical abilities to extract meaningful insights and trends from diverse datasets
Added 4 hours ago
Bilingual Expense Compliance Senior Analyst, Global Finance Services
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Toronto, ON
Full-time
As an Expense Compliance Senior Analyst, you will serve as the primary French-language support channel for expense compliance work. Your specific responsibilities will include:
Added 4 hours ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
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Analyze and interpret complex data sets to identify business performance trends and insights.
Added 4 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Integrate yourself directly into client and internal workflows to ensure data-driven insights are a vital part of AI agent analysis and decision-making
Added 4 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Integrate yourself directly into client and internal workflows to ensure data-driven insights are a vital part of AI agent analysis and decision-making
Added 4 hours ago
Senior Financial Analyst
Altis
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Are you a strategic finance professional who enjoys turning complex data into meaningful business insights? We're partnering with a growing organization in the essential services sector…
Added 4 hours ago
Revenue Ops Systems Analyst
AppHelp by AppDirect
Canada
Full-time
As an Revenue Ops Systems Analyst, you are the person who treats our GTM tech stack like a product, not a maintenance job. You own the infrastructure behind Salesforce and every system that…
Added 4 hours ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 4 hours ago
Analyst, Sales & Trading
OnClarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 4 hours ago
Senior Guidewire Business Systems Analyst - PolicyCenter Cloud
CGI
Toronto, ON
Contract
CGI is seeking an experienced Senior Guidewire Business Systems Analyst with deep expertise in Guidewire PolicyCenter Cloud to join our team in Toronto.

Clarity

Analyst / Sr Analyst, Account Services

Vancouver, BC, Canada

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 11, 2026

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Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact [email protected].

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More about this job

Responsibilities

You will manage operational onboarding processes and provide technical guidance to customers via email. Additionally, you will identify workflow friction points and contribute to the development of internal documentation and knowledge base resources.

Requirements

Candidates should have 2-3 years of experience in a customer-facing or operational role within a SaaS or fintech environment. Strong technical aptitude, excellent communication skills, and a proactive, solution-oriented mindset are required.

Skills

Customer service
Operational processes
Technical support
Onboarding
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
Lifecycle communication
Process improvement
Technical aptitude

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym

Visa sponsorship

Detected

Keywords

SaaS
Fintech
Account Services
Onboarding
Customer Support
Operational Efficiency
Knowledge Base
Technical Support
Lifecycle Emails
SIE License
S7 License
Venture Capital
Liquidity
Private Companies
Shareholders
Process Improvement
Documentation
Product Feedback
Sales & Trading
Equity

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