Sales Support Specialist

As a Sales Support Specialist, you will play a key role in the daily operations of our office and assist customers at the parts counter. Your responsibilities will include inventory management, order processing, customer service, and supporting a smooth and efficient workplace environment.

Key Responsibilities

Parts Counter Operations

• Welcome and assist customers both in-person and over the phone with product inquiries and purchases.
• Efficiently handle customer orders, returns, and exchanges.
• Working independently / alone in the office
• Offer product recommendations and basic technical support as needed.
• Maintain clean and organized product displays and ensure sufficient stock levels.
• Process transactions, including handling cash and credit card payments.
• Respond to phone calls, emails, and walk-in inquiries promptly and professionally.
• Prepare and manage customer orders, purchase orders, and invoices.
• Coordinate the shipping and receiving of parts and materials.
• Support inventory tracking and restocking activities.
• Ensure all items are properly labeled and organized for easy identification.

Sales Support

• Generate and maintain sales reports, quotations, and transaction records.
• Assist the sales team with administrative tasks including quoting and communication follow-ups.
• Collaborate with sub-distributors on quotes, reporting, and contract-related processes.

Customer Service & Vendor Relations

• Build strong relationships with customers and vendors through consistent, high-quality service.
• Address customer concerns and resolve issues efficiently and professionally.

Qualifications

• High school diploma or equivalent required; post-secondary education in business or a related field is a plus.
• Previous experience in sales support, customer service, or parts counter roles preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in office software (Microsoft Office, Google Workspace) and basic POS systems.
• Physical ability to lift up to 30 lbs.
• Familiarity with inventory and parts management systems is an asset.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Positive, supportive team environment.