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Clark Builders

Customer Service Representative

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

At Clark Builders, we’re more than a construction company - we’re purpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page.

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Reporting to: Manager, Operations

Essential Duties And Responsibilities

Process rental quotations, reservations, contracts, and invoices in compliance with company policies
Assist Operations Manager with service administrative tasks
Coordinate and track daily equipment pick-ups and returns
Work in a fast paced sales environment, providing helpful, quality service and sales
Service writing; providing equipment maintenance and shop service records
Assist with deliveries and preparing equipment for rental
Identify customer needs and react appropriately while understanding market conditions and local competitors
Suggest equipment and supplies to meet customer needs
Answering customer inquiries urgently and efficiently
Picking orders
Putting away equipment and tools
Continuous inventory checks
General house keeping
General warehouse duties
Represent Northstar Equipment Rentals in a professional manner
Participate in the on-call rotation
Other duties and responsibilities as required

Skills And Knowledge

Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
Demonstrate sales professionalism and interpersonal skills
Proven ability to work effectively within a team environment
Knowledge of construction equipment considered an asset
Excellent written and verbal communication skills
Display a high level of ownership, accountability and initiative
Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications

Customer service experience in the rental business an asset
Ability to lift 50+ pounds
Experience operating a forklift and other equipment an asset; training will be provided
Valid class 5 Alberta driver license with clean abstract
Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

Ready to build your career with us? Apply now and join a team that’s making a real impact.

Recruitment Fraud Alert

Clark Builders Group of Companies (CBGOC) is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by CBGOC. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.

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More about this job

Responsibilities

Establish rental and sales accounts, serve walk-in and call-in customers, and process rental quotations, reservations, contracts, and invoices. Coordinate equipment pickups and returns, support deliveries and rental preparation, maintain inventory and service records, and perform general warehouse duties.

Requirements

Customer service experience in the rental business is an asset, along with strong communication, sales, organizational, and teamwork skills. A valid Alberta Class 5 driver's license with a clean abstract is required; construction equipment knowledge and forklift experience are assets, and the role requires lifting more than 50 pounds.

Skills

Customer Service
Sales
Rental Account Processing
Quotation and Contract Processing
Invoice Processing
Equipment Pickup and Return Coordination
Inventory Management
Order Picking
Equipment Preparation
Equipment Maintenance Recordkeeping
Teamwork
Written and Verbal Communication
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rental Accounts
Sales Accounts
Rental Quotations
Reservations
Contracts
Invoices
Equipment Rentals
Construction Equipment
Equipment Pickups
Equipment Returns
Equipment Deliveries
Equipment Maintenance Records
Inventory Checks
Order Picking
Warehouse Duties
Forklift
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Access
Alberta Class 5 Driver's License
Clean Driving Abstract
On-Call Rotation
Customer Needs Assessment
Competitor Awareness

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