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Added 42 mins ago
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Clark Builders

IS Services and Support Intern

Edmonton, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Clark Builders, we’re more than a construction company - we’re purpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page.

Clark Builders is hiring a IS Services and Support Intern to join our team in Edmonton. This role will be responsible for the timely troubleshooting of customer technology issues for first call resolution or triage to the appropriate teams for resolution. The position requires technical troubleshooting abilities and excellent customer service skills. This will be an 8-month work term starting January 2027.

Reporting to: IS Services and Support Senior Specialist

Duties & Responsibilities:

Respond to and troubleshoot service requests at first contact, when possible, via multiple platforms including phone, e-mail, chat, in person, job sites, etc. and follow up as required
Accurately record and document all details of the issue or service requests, including categorization and priority into the service desk tool
Adhere to policies and processes to ensure consistent quality of service

Provide remote access support to various Clark Builders’ offices and job sites

Execute IMACD (Installation, Moves, Additions, Changes and Deletions) requests as assigned, such as office moves, new hardware setup, assigning permissions etc.
Provide support and guidance for all internally supported devices, applications, and systems
Escalate concerns to the appropriate subject-matter experts and follow up on incidents when required
Leverage internal and external resources such as knowledge base, manuals, support sites, and 3rd party support contracts to assist with resolving issues
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Collaborate with the IS team to develop, define and deliver related end-user training
Build relationships with the support technicians and subject-matter experts to ensure that IS-delivered services and end-user productivity goals are understood and met or exceeded
Be an advocate for the end user to ensure they receive high-quality, timely service and support from the entire IT/IS team

Skills & Knowledge:

Exceptional customer service skills
Effective troubleshooting and problem-solving skills
Ability to learn new technology and applications
Effective communication skills, both written and verbal
Mature and self-motivated professional able to work independently in a fast-paced and constantly changing environment
Effective organization skills and time management
Ability to work well in a diverse and focused team atmosphere
Proactively stays up to date with current technologies
Ability to effectively work in a fast-paced and high-pressure environment
Knowledge of the following systems (preferred):

Microsoft SharePoint

Citrix XenApp and/or XenDesktop

- iPhone/iPad/MDM
- Windows and Apple based operating systems
- Microsoft Office/Office 365 Productivity suites
- VMware – Virtualization
- Axios Assyst Ticketing system (or other)
- PC, laptop, printer and other hardware break-fix

Qualifications:

Currently enrolled in a post-secondary institution, in either Computer Science or another technology-related program
Experience in a technical customer service role considered an asset, however training will be provided
Software and hardware certifications an asset

Ready to build your career with us? Apply now and join a team that’s making a real impact.

Recruitment Fraud Alert

Clark Builders Group of Companies (CBGOC) is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by CBGOC. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.

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More about this job

Responsibilities

The intern will be responsible for troubleshooting customer technology issues via multiple platforms and providing first-call resolution or triage. They will also handle hardware and software installations, moves, and changes while maintaining accurate documentation in the service desk tool.

Requirements

Candidates must be currently enrolled in a post-secondary institution in a technology-related program such as Computer Science. Strong technical troubleshooting abilities, excellent customer service skills, and the ability to work in a fast-paced environment are required.

Skills

Troubleshooting
Customer service
Technical support
Hardware setup
Software support
Communication skills
Time management
Problem-solving
Microsoft Office
Windows
Apple operating systems
SharePoint
Citrix
VMware
Ticketing systems
Mobile device management

Visa sponsorship

Not detected in the job text

Keywords

IS Services
Troubleshooting
Customer Service
Service Desk
IMACD
Hardware
Software
Microsoft SharePoint
Citrix XenApp
Citrix XenDesktop
iPhone
iPad
MDM
Windows
Apple
Office 365
VMware
Virtualization
Axios Assyst
Ticketing System
Computer Science
Technical Support
End-user Training
Knowledge Base
Construction
IT Support
Internship
Edmonton

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