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Classic Fire + Life Safety

Customer Service Coordinator

Toronto, ON, M9L 1P9, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.

Job Description

The Customer Service Coordinator is a full-time position responsible for coordinating and scheduling our Field Technician Services Team.

Task & Responsibilities:

Primary Accountabilities

Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s
Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed on-time and error free, with minimal return visits
Communicate all relevant information concerning next steps and timelines to the customer, AHJ’s, contractors and leadership
Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible
Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software
Provide our Office Operations Team with appointment information and documentation for job closeouts
Other duties as assigned

Secondary Accountabilities

Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files
Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business appointments, and complex inspection services jobs
Work with the Scheduling Supervisor, and Service Managers to address work-in-progress reports (weekly)
Provide Scheduling Status Updates to your supervisor/team (Daily)
Schedule sub-contractors and ensure materials are ready and proper paperwork is completed and received.
Other duties as assigned

Systems and Applications

Scheduling system management and administration
The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling and reporting. Our Inspection Reporting Software Systems for Inspection Reporting accuracy. Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy.
GPS Tracking Software review and administration for efficient and effective routing.

Qualifications:

Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset
Working knowledge of fleet management practices would be considered and asset
Planning, scheduling, and detailed time management skills are a must
Organized, Strong attention to details and record keeping focus to ensure division’s scheduling needs
Able to process documentation and understand completeness formatting and consistency requirements
Keep informed of scheduling system revisions and upgrades
Understanding and ability to work with enterprise-wide systems and applications
Good interpersonal skills with department staff and field technicians
Efficient and comfortable with technology and software applications
Team Player with strong communication skills through both written and oral

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Coordinate and maintain schedules for field inspection technicians, ensuring appointments are properly scoped, confirmed, and completed on time. Communicate with customers, field staff, contractors, and managers; maintain accurate service records and systems; and track appointments and work orders through closeout.

Requirements

Requires at least two years of experience in customer service, work planning, scheduling, dispatching, or redeployment in service industries. Candidates should have strong organization, time management, communication, teamwork, technology, and record-keeping skills; knowledge of fire and life safety systems or fleet management is an asset.

Skills

Customer Service
Scheduling
Dispatching
Work Planning
Time Management
Prioritization
Communication
Teamwork
Record Keeping
Attention to Detail
ERP Systems
Acumatica
Fleet Management
Fire and Life Safety Systems
Appointment Coordination
Documentation Management

Benefits

Comprehensive Group Benefits
Educational Assistance Program
Employee Referral Bonus Program
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Protection
Life Safety
Fire and Life Safety Inspections
Field Technician Services
Scheduling
Dispatching
Work Planning
Appointment Coordination
Service Orders
Job Readiness
Job Duration
Return to Go (RTG)
ERP
Acumatica
Inspection Reporting Software
Certification Tracking
Equipment Tracking
Security Clearance Tracking
Safety Tracking
GPS Tracking Software
Fleet Management
Contractor Coordination
Customer Communication
Work-in-Progress Reports
Service Scheduling
Scheduling KPIs

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