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Added 11 mins ago
Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
Collaboration interfonctionnelle afin de soutenir les objectifs de production, de service à la clientèle et de chaîne d’approvisionnement.
Added 11 mins ago
GC
REQ26-161- Financial Analyst
Glencore Canada
Quebec, QC
- Internship
Reporting to the Finance Coordinator, you will have the opportunity to work on various finance-related projects. Your main responsibilities will be:
Added 26 mins ago
CH
Client Service Coordinator (Healthcare)
Careica Health
Lloydminster, SK
- Part-time
…client standing right in front of them. We call them “Client Service…
Added 26 mins ago
Bilingual Disability Coordinator
Kii Health
Mississauga, ON
…error-free. The primary purpose of the Bilingual Disability Coordinator’s position is to manage and update disability case files, including initiating the case (data entry), following…
Added 26 mins ago
P&
Facilities and Maintenance Coordinator/Coordonnateur des installations et de l'entretien
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
- Full-time
The Facilities and Maintenance Coordinator works with employees and service providers to ensure facility services are reliable, efficient, and provide a positive user experience. The role…
Added 26 mins ago
P
Maintenance Coordinator
Penske
Boucherville, QC
- Full-time
Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
Added 42 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Orillia, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 42 mins ago
O
Payroll Coordinator
Ornge
Mississauga, ON
- Contract
Join a team where accuracy, collaboration, and service make a real impact. Ornge is seeking a motivated and detail-oriented Payroll Coordinator to support the timely and accurate processing…
Added 42 mins ago
MS
Tool Crib Teammate
MWS Solutions Inc.
Kitchener, ON
- Full-time
Job Description- Multi-trade Tool Crib Coordinator About the Role
Added 42 mins ago
HA
Donor Relations Coordinator
HR Associates
Hamilton, ON
- Temporary
Our client, a not-for-profit organization, is seeking a Donor Service Coordinator for a short-term assignment in Hamilton, Ontario. This onsite role involves processing donations,…
Added 56 mins ago
Master of Environmental Science Internship Coordinator
University of Toronto
Toronto, ON
As the Master of Environmental Science Internship Coordinator, you will play a key role in connecting our students with the evolving environmental employment market. You will work with…
Added 56 mins ago
HR
Supervisor, Customer Relations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
…guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The Supervisor will lead, coach, and develop team members while supporting the property's…
Added 1 hour ago
Sales Coordinator
Northland Properties
Oakville, ON
We are seeking a dynamic Sales Coordinator person to join our team. This unique individual must possess excellent organization and communication skills in customer relations, Sales…
Added 1 hour ago
Sales Coordinator
Northland Properties
Hamilton, ON
We are seeking a dynamic Sales Coordinator person to join our team. This unique individual must possess excellent organization and communication skills in customer relations, Sales…
Added 1 hour ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
In support of the University's and Residence Service's overall recruitment and retention goals, the Residence Admissions Clerk performs administrative, customer service duties related to…
Added 1 hour ago
AE
Seasonal Yard Services Attendant
Avenir Energy
Pickering, ON
- Temporary
Preparation and Deployment: Work with the Service Coordinator to prepare parts and assets for deployment.
Added 1 hour ago
OE
Leadership and Relationship Coordinator
Oneness Education Foundation
Mississauga, ON
- Contract
Al-Manarat Heights is seeking a highly dependable, energetic, and organized Leadership and Relationship Coordinator.
Added 2 hours ago
V|
Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
Assurer le leadership au sein de l'équipe de projet (travailler en collaboration avec diverses parties prenantes des équipes techniques : ingénierie, conception, mise en service, production)
Added 2 hours ago
NA
Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
…that provide Client Managers quality support in delivering service standards to the client. Strong computer skills along with effective verbal, written, and electronic communications are…
Added 2 hours ago
O
Payroll Coordinator
Ornge
Mississauga, ON
- Contract
Join a team where accuracy, collaboration, and service make a real impact. Ornge is seeking a motivated and detail-oriented Payroll Coordinator to support the timely and accurate processing…
Added 2 hours ago
O
Payroll Coordinator
Ornge
Mississauga, ON
- Contract
Join a team where accuracy, collaboration, and service make a real impact. Ornge is seeking a motivated and detail-oriented Payroll Coordinator to support the timely and accurate processing…
Added 3 hours ago
CO
Special Projects Coordinator
City of Medicine Hat
Medicine Hat, AB
- Temporary
Join the City of Medicine Hat as a Coordinator, Special Projects!
Added 3 hours ago
CH
Senior Stores Attendant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…Management office. This individual reports to the Supply Chain Coordinator. Senior Stores Attendant also works collaboratively with the management staff of the Operating Room, Post…
Added 3 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…Edmonton and the surrounding area with compassionate, full-service care that meets a wide range of health needs. The hospital is conveniently located near transit, parks and shops in the…
Added 3 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…development opportunities and the ease of urban living. This full-service hospital provides specialized care through units like emergency, surgery and neonatal intensive care - supporting…

Classic Fire + Life Safety

Customer Service Coordinator

Toronto, ON, M9L 1P9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.

Job Description

The Customer Service Coordinator is a full-time position responsible for coordinating and scheduling our Field Technician Services Team.

Task & Responsibilities:

Primary Accountabilities

Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s
Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed on-time and error free, with minimal return visits
Communicate all relevant information concerning next steps and timelines to the customer, AHJ’s, contractors and leadership
Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible
Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software
Provide our Office Operations Team with appointment information and documentation for job closeouts
Other duties as assigned

Secondary Accountabilities

Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files
Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business appointments, and complex inspection services jobs
Work with the Scheduling Supervisor, and Service Managers to address work-in-progress reports (weekly)
Provide Scheduling Status Updates to your supervisor/team (Daily)
Schedule sub-contractors and ensure materials are ready and proper paperwork is completed and received.
Other duties as assigned

Systems and Applications

Scheduling system management and administration
The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling and reporting. Our Inspection Reporting Software Systems for Inspection Reporting accuracy. Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy.
GPS Tracking Software review and administration for efficient and effective routing.

Qualifications:

Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset
Working knowledge of fleet management practices would be considered and asset
Planning, scheduling, and detailed time management skills are a must
Organized, Strong attention to details and record keeping focus to ensure division’s scheduling needs
Able to process documentation and understand completeness formatting and consistency requirements
Keep informed of scheduling system revisions and upgrades
Understanding and ability to work with enterprise-wide systems and applications
Good interpersonal skills with department staff and field technicians
Efficient and comfortable with technology and software applications
Team Player with strong communication skills through both written and oral

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Coordinate and maintain schedules for field inspection technicians, ensuring appointments are properly scoped, confirmed, and completed on time. Communicate with customers, field staff, contractors, and managers; maintain accurate service records and systems; and track appointments and work orders through closeout.

Requirements

Requires at least two years of experience in customer service, work planning, scheduling, dispatching, or redeployment in service industries. Candidates should have strong organization, time management, communication, teamwork, technology, and record-keeping skills; knowledge of fire and life safety systems or fleet management is an asset.

Skills

Customer Service
Scheduling
Dispatching
Work Planning
Time Management
Prioritization
Communication
Teamwork
Record Keeping
Attention to Detail
ERP Systems
Acumatica
Fleet Management
Fire and Life Safety Systems
Appointment Coordination
Documentation Management

Benefits

Comprehensive Group Benefits
Educational Assistance Program
Employee Referral Bonus Program
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fire Protection
Life Safety
Fire and Life Safety Inspections
Field Technician Services
Scheduling
Dispatching
Work Planning
Appointment Coordination
Service Orders
Job Readiness
Job Duration
Return to Go (RTG)
ERP
Acumatica
Inspection Reporting Software
Certification Tracking
Equipment Tracking
Security Clearance Tracking
Safety Tracking
GPS Tracking Software
Fleet Management
Contractor Coordination
Customer Communication
Work-in-Progress Reports
Service Scheduling
Scheduling KPIs

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