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Classic Fire + Life Safety

Fire Alarm Service Manager

Ottawa, ON, K1J 9N5, Canada

Job type: Full-time
Experience: Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.

Job Description

Fire Alarm Service Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s Division. The Manager will be responsible for developing, coaching, direct, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth, safety and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT and management to achieve overall company objectives. The Service Manager will contribute his/her efforts to “making life safety simple” to our customers and service team. This job description is to be used as a guideline only and may not incorporate all functions of the job.

Task & Responsibilities:

Direct Management of Field and Shop Services Staff:

Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue
Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops
Analyze and provide suggestions on salary decisions for all technicians
Provide feedback on staffing issues and recommend when to make adjustments to staffing levels or staffing changes
Approving vacation requests for technicians
Maintain a team environment where staff feel supported and proud to represent the company
Train technicians how to perform their jobs properly and facilitate opportunities for learning new skills and techniques
Ensure all direct staff receives appropriate training on job duties, corporate policies and applicable procedures
Ensure staff and department have required resources to effectively perform their job/duties

Project Management of Jobs:

Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment
Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly
Reviewing scope of work with technicians to ensure they understand the job
Start technician’s off on job’s and set clear expectations as needed
Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable
Work with our Administrators in making sure jobs are billed and closed out properly
Assist Sales in pricing T&M service jobs, and assist with deficiency pricing as required
Support scheduling and admin by interacting directly with customers to resolve issues

Customer Service

Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
Work with our customers to ensure their requirements and expectations are met and improved
Maintain positive relationships with key customers and prospects
Back up support for other Service Managers as needed

Qualifications

Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
Current or past CFAA Certification (would be an asset)
Proven track record of working in a high-paced, service-based environment
Detailed oriented and able to prioritize work, meet tight deadlines and adapt to changing priorities
Excellent organizational skills & good work ethic
Self-motivated, results oriented and capable of moving easily between operating details and broader service objectives
Knowledge of the Ontario Building Code, Ontario Fire Code and Ontario Electrical Codes
Good interpersonal skills with staff and customers
Efficient with technology and software
Working knowledge of Fire Protection Sprinkler Systems would be an asset.
This position has administrative tasks and will require sitting in front of a computer screen for periods of time
The candidate must be capable of performing all physical work performed by the field and shop Service Technician’s including exposure to outside elements, walking on uneven surfaces, climbing, lifting and standing for extended periods of time
On occasion the position requires extended driving by vehicle

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.

No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment.

Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs in accordance with Accessibility for Ontarians with Disabilities Act or Ontario Human Rights Code or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at [email protected]

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More about this job

Responsibilities

The Fire Alarm Service Manager is responsible for leading, coaching, and directing the service team to ensure profitability, growth, and high customer satisfaction. They will oversee field and shop operations, manage project execution, and maintain strong relationships with key customers.

Requirements

Candidates must have at least 5 years of experience in the technical, electrical, or life safety services industry. A current or past CFAA certification is considered an asset, along with strong knowledge of relevant Ontario building and fire codes.

Skills

Fire alarm systems
Team leadership
Project management
Customer service
Staff coaching
Performance management
Technical troubleshooting
Ontario Building Code
Ontario Fire Code
Ontario Electrical Code
Scheduling
Budgeting
Relationship management
Safety compliance
Field operations

Benefits

Comprehensive Group benefits
Educational assistance program
Employee referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

Fire Alarm
Life Safety
Service Management
CFAA Certification
Field Services
Project Management
Ontario Building Code
Ontario Fire Code
Ontario Electrical Code
Technical Services
Building Automation
Staff Development
Customer Satisfaction
Profitability
Preventative Maintenance
Inspections
Subcontractor Management
T&M Pricing
Safety Compliance
Leadership

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