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Added 7 mins ago
Director, Supply Chain & Procurement Solutions
KPMG Canada
Calgary, AB
Full-time
…service line, reporting into KPMG’s Western Canadian Supply Chain…
Added 7 mins ago
Customer Success Coordinator
MSALABS
Quebec, QC
Full-time
Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing…
Added 52 mins ago
Project Coordinator
BGIS
Montreal, QC
Full-time
The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.
Added 52 mins ago
Concrete Finisher Supervisor
Alka Pool Construction Ltd.
Burnaby, BC
Full-time
…construction in the swimming pool industry at Alka Pool’s various project sites. A successful candidate is a person who; is an effective communicator (verbal and written), a good team…
Added 52 mins ago
Director, Supply Chain & Procurement Solutions
KPMG Canada
Edmonton, AB
Full-time
…service line, reporting into KPMG’s Western Canadian Supply Chain…
Added 52 mins ago
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
Full-time
…looking for a structured, collaborative, and results-oriented project leader who can move a complex initiative forward while building strong alignment across…
Added 1 hour ago
Sr Manager, Marketing Experience & UX Design
The Best Job Board
Toronto, ON · Greater Toronto Area, Canada
Full-time
…modern, innovative experiences that position Thomson Reuters as a leader in AI and technology while maintaining brand coherence across our marketing sites. This role is critical to…
Added 1 hour ago
Spécialiste en mise en service/Commissioning Specialist
GE Vernova
Brossard, QC
Full-time
…préparation et l'exécution du plan de mise en service. Relevant du Leader de la mise en service, le Spécialiste en mise en service senior jouera un rôle actif dans la performance du…
Added 1 hour ago
Account Supervisor
The Kitchen North America
Toronto, ON
Full-time
…You are both a trusted advisor to clients and a day-to-day leader for your team, balancing hands-on delivery with coaching and…
Added 1 hour ago
Laboratory Manager
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
$5,692.25 to $8,179.5 CAD / month
Full-time
Reports directly to the Principal Investigator, Dr. Troy McDiarmid. Serves as the primary operational and scientific leader of the laboratory, functioning as a close partner to the PI in…
Added 2 hours ago
Director, Business Development and Network Engagement
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
As a hands-on leader, the Director personally develops strategic concept notes, business cases, funding proposals, particularly in support of emerging domestic programming, innovative…
Added 2 hours ago
Real Estate Development Project Manager
Vast-Auto Distribution
Montreal, QC
Full-time
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 2 hours ago
Cloud & AI Sales Specialist
Microsoft
Ottawa, ON
Full-time
As a Cloud & AI Sales Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 3 hours ago
Junior Project Estimator
Vertex Resource Group Ltd.
Sherwood Park, AB
Full-time
Vertex is seeking a motivated and detail-oriented Junior Project Estimator to join our Operations team in Sherwood Park, Alberta.
Added 3 hours ago
Senior Architectural Project Manager
TalentSphere Staffing Solutions
Toronto, ON
Full-time
If you are an experienced architectural project leader ready to take ownership of complex projects and play a senior role within an established practice, we would like to hear from you.
Added 3 hours ago
Business Manager
MIGSO-PCUBED
Toronto, ON
Full-time
…support and develop your team of consultants specializing in project management. As a true leader, you ensure that assignments run smoothly, identify the potential of your teams and follow…
Added 3 hours ago
Business Analyst 3
Teranet Inc.
Winnipeg, MB
Full-time
Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property…
Added 3 hours ago
Interim Maintenance Manager
Colas Canada Inc.
Edmonton, AB
Contract
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 3 hours ago
Superviseur des opérations (Quart de soir) / Operations Supervisor (Evening Shift)
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 hours ago
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 hours ago
Agent de méthodes – Procédés spéciaux | Génie de la fabrication / Methods Agent – Special Processes | Manufacturing Engineering
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 hours ago
Administrative Assistant, Political Science, Faculty of Arts
University of Calgary
Calgary, AB
Part-time
Maintains and updates all contact lists, organization and project chart, project mapping, and timelines. Organizes, tracks, and compiles documents in the shared file system.
Added 3 hours ago
Client Operations Coordinator
Storm Ideas
Remote, Canada
£30,000 GBP / year
Full-time · Remote
…approvals, stakeholder follow-up, meeting preparation, campaign project management, file organisation, episode deliveries, social-account access, and cross-workstream status…

Classic Fire + Life Safety

Fire Alarm Service Manager

Ottawa, ON, K1J 9N5, Canada

Job type: Full-time
Experience: Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.

Job Description

Fire Alarm Service Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s Division. The Manager will be responsible for developing, coaching, direct, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth, safety and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT and management to achieve overall company objectives. The Service Manager will contribute his/her efforts to “making life safety simple” to our customers and service team. This job description is to be used as a guideline only and may not incorporate all functions of the job.

Task & Responsibilities:

Direct Management of Field and Shop Services Staff:

Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue
Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops
Analyze and provide suggestions on salary decisions for all technicians
Provide feedback on staffing issues and recommend when to make adjustments to staffing levels or staffing changes
Approving vacation requests for technicians
Maintain a team environment where staff feel supported and proud to represent the company
Train technicians how to perform their jobs properly and facilitate opportunities for learning new skills and techniques
Ensure all direct staff receives appropriate training on job duties, corporate policies and applicable procedures
Ensure staff and department have required resources to effectively perform their job/duties

Project Management of Jobs:

Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment
Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly
Reviewing scope of work with technicians to ensure they understand the job
Start technician’s off on job’s and set clear expectations as needed
Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable
Work with our Administrators in making sure jobs are billed and closed out properly
Assist Sales in pricing T&M service jobs, and assist with deficiency pricing as required
Support scheduling and admin by interacting directly with customers to resolve issues

Customer Service

Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
Work with our customers to ensure their requirements and expectations are met and improved
Maintain positive relationships with key customers and prospects
Back up support for other Service Managers as needed

Qualifications

Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
Current or past CFAA Certification (would be an asset)
Proven track record of working in a high-paced, service-based environment
Detailed oriented and able to prioritize work, meet tight deadlines and adapt to changing priorities
Excellent organizational skills & good work ethic
Self-motivated, results oriented and capable of moving easily between operating details and broader service objectives
Knowledge of the Ontario Building Code, Ontario Fire Code and Ontario Electrical Codes
Good interpersonal skills with staff and customers
Efficient with technology and software
Working knowledge of Fire Protection Sprinkler Systems would be an asset.
This position has administrative tasks and will require sitting in front of a computer screen for periods of time
The candidate must be capable of performing all physical work performed by the field and shop Service Technician’s including exposure to outside elements, walking on uneven surfaces, climbing, lifting and standing for extended periods of time
On occasion the position requires extended driving by vehicle

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.

No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment.

Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs in accordance with Accessibility for Ontarians with Disabilities Act or Ontario Human Rights Code or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at [email protected]

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More about this job

Responsibilities

The Fire Alarm Service Manager is responsible for leading, coaching, and directing the service team to ensure profitability, growth, and high customer satisfaction. They will oversee field and shop operations, manage project execution, and maintain strong relationships with key customers.

Requirements

Candidates must have at least 5 years of experience in the technical, electrical, or life safety services industry. A current or past CFAA certification is considered an asset, along with strong knowledge of relevant Ontario building and fire codes.

Skills

Fire alarm systems
Team leadership
Project management
Customer service
Staff coaching
Performance management
Technical troubleshooting
Ontario Building Code
Ontario Fire Code
Ontario Electrical Code
Scheduling
Budgeting
Relationship management
Safety compliance
Field operations

Benefits

Comprehensive Group benefits
Educational assistance program
Employee referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

Fire Alarm
Life Safety
Service Management
CFAA Certification
Field Services
Project Management
Ontario Building Code
Ontario Fire Code
Ontario Electrical Code
Technical Services
Building Automation
Staff Development
Customer Satisfaction
Profitability
Preventative Maintenance
Inspections
Subcontractor Management
T&M Pricing
Safety Compliance
Leadership

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