Senior Account Manager - Demand Response

We’re looking for a talented individual to…

Lead enrollment growth for a commercial demand response program serving mid-sized Ontario buildings. In this senior, hunter-style role, you’ll use your network to engage Class B customers such as retail plazas, big box retailers, mid-sized office buildings, and university campuses. You’ll bring their HVAC capacity into the program and act as the program’s primary market-facing representative with utilities and municipalities.

What you’ll be doing:

• Hunt for and engage senior decision-makers at mid-sized commercial and institutional portfolios, and drive their enrollment in the program.
• Identify and qualify buildings that fit the program profile, focusing effort where it will have the greatest impact.
• Explain demand response and its HVAC-based benefits in clear business terms, and guide each customer to the right enrollment path, either direct or through an aggregator.
• Build a strategic outreach plan and deliver on enrollment targets.
• Own and forecast your pipeline, and report on progress, conversion likelihood, and barriers.
• Be the program’s lead outreach contact with local distribution companies (LDCs) and municipalities, including key account introductions.
• Organize and host lunch and learns, key account breakfasts, webinars, and speaking engagements.
• Follow up on event leads and move them through to enrollment.
• Cover program reporting and client presentations so the team has continuity when others are away.
• Contribute to outreach playbooks, messaging, and training.
• Share market insights and customer feedback to improve program design and outreach strategy.

What you bring:

• 8+ years of experience in demand response, utilities, energy management, commercial real estate, or a related field, with a proven record of business development or strategic account management.
• A technical sales background, which is a must-have.
• Established relationships with senior decision-makers (VP, Director, C-suite) at mid-sized commercial and institutional property owners, such as retail plazas, big box retailers, and universities. Strong relationships with HVAC or refrigeration vendors serving these customers are also valued.
• A strong hunter mindset, with proven success winning multi-site or portfolio commitments through long, multi-stakeholder sales cycles.
• Working knowledge of commercial HVAC systems (rooftop units, chillers, variable air volume systems) to speak credibly with facility and operations teams.
• Knowledge of the Ontario commercial building landscape and of how to identify and target Class B customers.
• Familiarity with Ontario’s electricity sector (IESO programs, LDCs, interval metering), which is a strong asset.
• Pipeline management, forecasting, and reporting skills.
• Executive-level communication and presentation skills, including comfort running events and speaking engagements.
• Technical or business degree, or equivalent experience. Designations such as P.Eng., CEM, PMP, or CET are an asset but not required.
• Located in Toronto, with the ability to attend local events.

Targeted Compensation:

$50-$55/h