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Added 7 mins ago
Animal Feed Customer Service Representative
GVF Group of Companies
Cambridge, ON
Full-time
GVF is looking for a Animal Feed Customer Service Representative to join our team in Cambridge, Ontario! As a key part of our order desk customer service team, you will provide front-line…
Added 22 mins ago
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Full-time
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Added 2 hours ago
Business Development Representative – Enterprise
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Toronto, ON
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As an Enterprise Business Development Representative (BDR), your role is pivotal in both creating and progressing strategic customer relationships within the FSI/banking space across North…

Clearview Diagnostic Imaging

Call Centre Rep/Receptionist

Kitchener, ON, Canada

Pay: $19.5 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Why choose True North Imaging (TNI)?

Competitive Salary: Enjoy a compensation package that reflects your skills and contributions.

RRSP and Benefits Package: Take advantage of our registered retirement savings plan and comprehensive benefits package to support your health and financial future.

Paid Training: We invest in your success with paid hands on training programs.

Paid Time Off: Benefit from generous paid time off to recharge and maintain your work-life balance with a company that values your personal time.

Transparent and Supportive Culture: Be part of a work place that prioritizes open communication and teamwork.

High Retention Rate: Join a team where employees love to stay!

Responsibilities

Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner
Manages large numbers of inbound calls
Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians
Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction.
Demonstrate excellent phone etiquette while communicating with patients
Listens effectively to patients' needs and provides exceptional patient care at all times
Completes data entry for patient's demographics and appointment information
Ability to be empathetic and friendly with all types of patients
Flexibility and adaptability to work in a fast-paced environment
Adheres to all privacy and confidentiality policies and procedures
Undertakes other duties as assigned

Requirements

Medical Office Assistant diploma including completion of a medical terminology course is a strong asset
Previous call centre experience, along with booking diagnostic imaging appointments would be an asset
Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner
Logical, analytical and critical thinking required
Patient focused and adaptability to different personality types
Proficiency in data entry and basic computer skills
A positive attitude with a strong willingness to learn and adapt in a fast-paced environment.

Working Conditions

This position is based in a call centre environment and requires prolonged periods of sitting and front-line patient interaction over the phone

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

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More about this job

Responsibilities

The representative manages high volumes of inbound calls to schedule patient appointments while ensuring physician requirements are met. They act as the primary point of contact, providing accurate information about procedures and maintaining high standards of patient care.

Requirements

Candidates should possess strong communication skills, proficiency in data entry, and the ability to work in a fast-paced environment. A Medical Office Assistant diploma and previous experience in diagnostic imaging booking are considered strong assets.

Skills

Call centre operations
Patient reception
Appointment booking
Medical terminology
Data entry
Communication skills
Customer service
Critical thinking
Analytical skills
Empathy
Computer proficiency
Phone etiquette
Problem solving
Time management

Benefits

Competitive salary
Paid training
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Receptionist
Diagnostic Imaging
Patient Care
Medical Office Assistant
Appointment Scheduling
Data Entry
Customer Service
Healthcare
Medical Terminology
Communication
Analytical Thinking
Privacy Policies
Confidentiality
Administrative Support

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