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Added 3 mins ago
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Toronto, ON
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Clearview Diagnostic Imaging

Call Centre Representative/Receptionist

Vaughan, ON, Canada

Pay: Up to $20 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Responsibilities

Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner
Manages large numbers of inbound calls
Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians
Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction.
Demonstrate excellent phone etiquette while communicating with patients
Listens effectively to patients' needs and provides exceptional patient care at all times
Completes data entry for patient's demographics and appointment information
Ability to be empathetic and friendly with all types of patients
Flexibility and adaptability to work in a fast-paced environment
Adheres to all privacy and confidentiality policies and procedures
Undertakes other duties as assigned

Requirements

Hours: Monday to Friday, 8am-4pm, plus 1-2 weekends per month 7am -3pm
Medical Office Assistant diploma including completion of a medical terminology course is a strong asset
Previous call centre experience, along with booking diagnostic imaging appointments would be an asset
Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner
Logical, analytical and critical thinking required
Patient focused and adaptability to different personality types
Proficiency in data entry and basic computer skills
A positive attitude with a strong willingness to learn and adapt in a fast-paced environment.

Working Conditions

This position is based in a call centre environment and requires prolonged periods of sitting and front-line patient interaction over the phone

Why choose True North Imaging (TNI)?

Competitive Salary: Enjoy a compensation package that reflects your skills and contributions.

RRSP and Benefits Package: Take advantage of our registered retirement savings plan and comprehensive benefits package to support your health and financial future.

Paid Training: We invest in your success with paid hands on training programs.

Paid Time Off: Benefit from generous paid time off to recharge and maintain your work-life balance with a company that values your personal time.

Transparent and Supportive Culture: Be part of a work place that prioritizes open communication and teamwork.

High Retention Rate: Join a team where employees love to stay!

Career Development: We offer opportunities for advancement and professional growth.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

Monday to Friday, 8am to 4pm OR 8:30am to 4:30pm

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More about this job

Responsibilities

Handle inbound patient calls, book diagnostic imaging appointments, and respond to inquiries with accurate information about procedures and preparation requirements. Enter patient and appointment details, provide courteous and empathetic service, and follow privacy and confidentiality policies.

Requirements

A Medical Office Assistant diploma, including medical terminology, is a strong asset; previous call centre experience and diagnostic imaging appointment booking experience are also assets. Candidates should have strong communication and listening skills, analytical thinking, data-entry and basic computer proficiency, and the ability to adapt to a fast-paced environment and different patient needs.

Skills

Inbound Call Handling
Appointment Booking
Patient Service
Diagnostic Imaging Knowledge
Medical Terminology
Active Listening
Verbal Communication
Written Communication
Data Entry
Basic Computer Skills
Analytical Thinking
Critical Thinking
Empathy
Adaptability
Confidentiality
Phone Etiquette

Benefits

Competitive Salary
RRSP
Paid Training
Paid Time Off
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Diagnostic Imaging
Call Centre
Patient Appointments
Appointment Booking
Inbound Calls
Patient Inquiries
Medical Office Assistant Diploma
Medical Terminology
Patient Demographics
Data Entry
Patient Care
Physician Requirements
Phone Etiquette
Privacy Policies
Confidentiality
Call Centre Experience
Communication Skills
Active Listening
Analytical Thinking
Critical Thinking
Basic Computer Skills
Fast-Paced Environment

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