Find work in Canada.

631,782 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
PS
Regional Manager, Ontario
Public Service Alliance of Canada (PSAC)
Toronto, ON
- Full-time
Under the general guidance of the Associate Director, the Regional Manager will be responsible for the management, orientation of Staff, and applicable administration of Regional PSAC…
Added 8 mins ago
Operations & Administrative Coordinator
Okanagan College
Kelowna, BC
Assists in the budget process. Monitors submission timelines and requirements, including required formats and guidelines.
Added 8 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Support the Social Media Assistant Manager in executing strategic plans for organic social content on both CTR and HBC social channels, collaborating with internal teams and agencies to…
Added 8 mins ago
CC
Finance Manager
Context Creative
Toronto, ON
- Full-time
We’re looking for a Finance Manager who loves when things balance, deadlines are met, and everyone has the information they need.
Added 8 mins ago
B
Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
Added 8 mins ago
B
Mortgage Specialist
BMO
Calgary, AB
- Full-time
In-depth understanding of the mortgage lending process and applicable regulatory requirements.
Added 8 mins ago
B
Customer Service Representative
BMO
Timmins, ON
- Full-time
Added 8 mins ago
B
Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Added 8 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
Added 8 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
This position is remote within Ontario, CAN. The interview process will include Onsite interviews.
Added 8 mins ago
AL
Client Services Administrator (Vancouver)
AGAT Laboratories
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
…Representatives and the Client Services Supervisor or Client Services…
Added 8 mins ago
WP
Accounts Payable & Payroll Clerk
Westerner Park
Red Deer, AB
- Full-time
Reporting to the Accounting Manager and working closely with the Event Analyst, Business Services, and department managers, this position helps ensure the accuracy of financial information,…
Added 8 mins ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 8 mins ago
L
Proposal Administrator
Ledcor
Edmonton, AB
- Full-time
Reporting to the Team Manager, you will bring at least 2 years of relevant work experience and strong proficiency in Microsoft Office, with a particular focus on Word, PowerPoint, and…
Added 8 mins ago
TH
Cashier Part Time (Nepean)
The Home Depot
Ottawa, ON
- Part-time
…transactions accurately and timely by executing our GET checkout…
Added 8 mins ago
D
Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the…
Added 8 mins ago
TC
Plant Manager
TopBuild Corp.
Edmonton, AB
- Full-time
Added 8 mins ago
A
Project Manager
AtkinsRéalis
Fort St. John, BC
- Full-time
…teams in Canada and we are seeking an Environmental Project Manager to join our Fort St. John team. This position is office/hybrid/or remote work based, focused on projects locally in…
Added 8 mins ago
NN
Bilingual Customer Service Representative
Niterra North America, Inc.
Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
- Full-time
…documents into French or bilingual formats. The ideal candidate is process-oriented and customer-focused, with strong SAP and Excel skills and a professional, courteous telephone…
Added 8 mins ago
S
Retail Key Holder
Skechers
Surrey, BC
- Part-time
…environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive…
Added 8 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
Added 8 mins ago
SB
Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…Ottawa/Gatineau region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box…
Added 8 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 8 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 8 mins ago
A
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…

Cleveland Clinic

Manager, Clinic Operations & Service Excellence

Toronto, ON, Canada

$90,000 to $100,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5–8 years of progressive operations or management experience, preferably in an outpatient clinic or healthcare setting.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Manager, Clinic Operations & Service Excellence

Department: Operations & Patient Experience

Reporting to: Vice President, Operations

Working Type: On Site

Schedule: Monday – Friday, 8.5 hour days

ABOUT CLEVELAND CLINIC

As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients’ age well and move better. To learn more visit www.clevelandclinic.ca.

GENERAL SUMMARY

The Manager, Clinic Operations & Service Excellence provides day-to-day operational leadership for a large outpatient clinic, ensuring efficient clinic operations and an exceptional patient experience. The role leads the Facilities and Patient Service Representative teams, oversees vendor and facilities relationships, and manages the clinic phone system and patient survey program. Working collaboratively with clinical and support service leaders, the Manager drives service excellence, operational performance, and continuous improvement across the clinic.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Operational Leadership & Site Management

Oversee daily clinic operations, maintaining a consistent on-site presence five days per week.
Ensure operational workflows, systems, and services function effectively to support clinic continuity.
Identify and resolve operational issues, coordinating resources and escalating concerns as appropriate.

Team Leadership

Directly manage Facilities Lead and Patient Service Representative team members.
Lead hiring, onboarding, scheduling, coaching, performance evaluations, and corrective action in partnership with HR.
Foster a culture of accountability, service excellence, and continuous improvement through regular feedback, training, and staff development.

Service Excellence & Performance Management

Oversee front-line service delivery and operational efficiency, ensuring a consistently high-quality experience for patients and visitors.
Monitor operational performance against established KPIs, identify service gaps, and implement improvement plans.
Use data and feedback to evaluate outcomes, address root causes, and drive measurable improvements.

Cross-Functional Collaboration

Build effective working relationships with clinical and operational leaders to coordinate operations and resolve cross-functional issues.
Align teams around shared priorities and facilitate timely communication and resolution of operational concerns.

Vendor & Facilities Management

Serve as the primary operational contact for external vendors and building/property management.
Oversee vendor performance, service agreements, maintenance coordination, and facility-related issues.
Ensure the clinic environment is safe, clean, and well maintained for patients, Caregivers, and physicians.

Phone System Oversight

Oversee phone tree configuration and messaging, partnering with the managed IT service team to implement required changes.
Monitor call volume, abandonment rates, wait times, and other phone performance metrics against established KPIs, implementing improvements as needed.

Patient Survey Program Management

Oversee the patient satisfaction survey platform (Qualtrics) and serve as the primary contact for the external survey vendor, ensuring data integrity and appropriate handling of patient feedback.
Communicate key findings to clinical and operational teams and coordinate follow-up actions to address identified issues.

MINIMUM QUALIFICATIONS

Education and Experience

Bachelor’s degree in healthcare administration, business administration, or a related field, or an equivalent combination of education and experience.
5–8 years of progressive operations or management experience, preferably in an outpatient clinic or healthcare setting.
Demonstrated experience leading and developing front-line teams, including managing through other leaders.
Experience managing vendors, service agreements, and/or facilities.

Knowledge, Skills and Abilities

Strong analytical skills, with the ability to interpret data and drive measurable improvements.
Excellent communication, problem-solving, and relationship-building skills.
Demonstrated accountability, sound judgment, and the ability to prioritize and make timely decisions in a fast-paced environment.
Ability to lead teams, reinforce service standards, and foster a culture of continuous improvement.
Ability to collaborate effectively across clinical, operational, and support service teams.
Experience holding vendors and property management partners accountable for service quality and responsiveness.
Knowledge of patient experience metrics and survey platforms; Qualtrics experience preferred.

The salary range reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidates’ experience, education, training and alignment with the role’s expectations.

Cleveland Clinic Canada is proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodations are available upon request for all aspects of the recruitment process, including the review of job postings. If you require any accommodations, please let us know.

Apply About employer

More about this job

Responsibilities

Lead daily outpatient clinic operations and manage the Facilities Lead and Patient Service Representative teams, including hiring, scheduling, coaching, and performance management. Oversee vendors and facilities, phone system performance, and the patient survey program while using KPIs and feedback to improve service quality and operational outcomes.

Requirements

Requires a bachelor’s degree in healthcare administration, business administration, or a related field, or an equivalent combination of education and experience, plus 5–8 years of progressive operations or management experience. Candidates should have experience leading frontline teams and managing vendors or facilities, along with strong analytical, communication, collaboration, and continuous-improvement skills; Qualtrics experience is preferred.

Skills

Clinic Operations
Team Leadership
Staff Development
Performance Management
Patient Experience
Service Excellence
Operational Improvement
KPI Monitoring
Data Analysis
Vendor Management
Facilities Management
Cross-Functional Collaboration
Problem-Solving
Communication
Patient Survey Management
Qualtrics

Visa sponsorship

Not detected in the job text

Keywords

Outpatient Clinic
Clinic Operations
Patient Experience
Service Excellence
Facilities Management
Vendor Management
Property Management
Service Agreements
Operational Workflows
Continuous Improvement
Key Performance Indicators
Performance Management
Root Cause Analysis
Phone System
Phone Tree Configuration
Call Volume
Abandonment Rates
Wait Times
Patient Satisfaction Surveys
Qualtrics
Data Integrity
Patient Feedback
Healthcare Administration
Team Development
Cross-Functional Collaboration

Report this job