Jobs in Canada

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Added 3 mins ago
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Junior Specialist, Organizational Development & Engagement (Hybrid/Telework)
Radio-Canada
Ottawa, ON
- Full-time
This is a hybrid position combining remote work and office presence, based on two (flexible) days per week in the office · A full-time permanent position is currently available and can be based in one of our stations in Ottawa or Montreal
Added 3 mins ago
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(CAN) Gérant du service à la clientèle
Walmart
Sherbrooke, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 mins ago
QP
Operations Manager, Industrial Operations East
QuadReal Property Group
Mississauga, ON
- Full-time
As the Operations Manager of the Industrial East Portfolio, you will oversee daily building operations and technical service delivery across a large network of industrial properties and…
Added 3 mins ago
TH
Associé(e) aux ventes - Porte et fenêtre (temps partiel)
The Home Depot
Canada
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 mins ago
DT
Assistant Manager II
Dollar Tree Stores
Okotoks, AB
- Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
DT
Assistant Manager II
Dollar Tree Stores
Okotoks, AB
- Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
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Sales Coordinator
MTCC
Toronto, ON
- Full-time
Provides a high level of customer service and administrative support to Sales Managers, internal staff and clients through timely communication, collaboration and follow-up. Ensures client…
Added 3 mins ago
GF
Performance Head Coach - Richmond Steveston - New Club
GoodLife Fitness
Richmond, BC
- Part-time
The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the…
Added 3 mins ago
SC
shift supervisor - Store# 71334, MCORMOND
Starbucks Coffee Company
Saskatoon, SK
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 mins ago
CC
Security Supervisor
Century Casinos Inc
Edmonton, AB
- Full-time
Candidate must possess strong: · Must possess or be able
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Senior Manager, Regulatory Supervision
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Senior Actuarial Associate, Pension Risk Transfer (PRT)
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 18 mins ago
BP
Designated Pharmacy Manager
Boggio Pharmacy
Port Colborne, ON
- Full-time
Oversee all aspects of the operations (order entry, customer service, dispensing, compounding, inventory management, invoicing, deliveries, etc.)
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Tour Manager - Canada
Collette
Canada
- Contract
We believe that your role as the on-the-ground face of our company is the most important aspect of a remarkable customer experience. Over the course of our guided tour, you’ll build rapport…
Added 18 mins ago
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Department manager
RONA
Beloeil, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 18 mins ago
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Department manager
RONA
Beloeil, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 18 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 18 mins ago
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Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
…fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our…
Added 18 mins ago
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Analyste D'Affaires
Aston Carter
QC · Saint-Benoît, QC
- $40 to $60 CAD / hour
- Contract
Added 18 mins ago
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Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 18 mins ago
RC
Oracle NetSuite Customer Success Manager
RSM Canada
Vancouver, BC
- Full-time
Ability to focus on client service and striving to exceed clients’ expectations
Added 18 mins ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage…
Added 18 mins ago
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Supervisor Production
CPKC
Winnipeg, MB
- Full-time
…within the shop environment. You will ensure all production and service activities are completed safely, efficiently, and in full compliance with company policies, industry standards, and…
Added 18 mins ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
Clever Samurai is seeking an experienced, commercially minded Senior Account Manager to manage client relationships and lead the successful delivery of marketing and communications programs…
Added 18 mins ago
CG
Supervisor, Full Time
Compass Group Canada
Welland, ON
- Full-time
Full Time Day shift Supervisor

Clever Samurai

Senior Account Manager

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: May 11, 2027
Experience: 7+ years of progressive account management or client services experience within a marketing, advertising, digital or integrated communications agency.
Posting language: English
Posted: Nov 12, 2026

Original job description

About the Role

Clever Samurai is seeking an experienced, commercially minded Senior Account Manager to manage client relationships and lead the successful delivery of marketing and communications programs across the 5th business Group of Agencies.

This is a hands-on client services position for someone who combines strong account management experience with exceptional organization, sound business judgment and a genuine sense of ownership.

The successful candidate will independently manage assigned client accounts, oversee projects and ongoing programs, and work closely with strategy, creative, digital, media, social, PR and other specialist teams. Depending on the account, you may serve as the primary client lead or work alongside senior agency leadership.

We are looking for someone who anticipates needs, makes informed decisions, solves problems and drives work forward without requiring constant direction.

This is not a position focused solely on relationship management or delegating work. You will be actively involved in planning, coordinating and delivering client programs while ensuring that commitments are met, budgets are respected and our clients receive exceptional service.

Key Responsibilities

Client & Account Leadership

Independently manage assigned client accounts, serving as a trusted and reliable day-to-day contact.
Develop a thorough understanding of each client's business, commercial objectives, competitive environment and marketing priorities.
Lead client meetings, manage expectations and provide clear, confident recommendations.
Anticipate client needs, identify potential issues and take appropriate action before they become problems.
Maintain strong relationships with clients and senior stakeholders, supporting satisfaction, retention and long-term growth.
Exercise sound judgment in managing difficult conversations, competing priorities and changing client requirements.

Project & Program Delivery

Take ownership of the planning, coordination and successful delivery of multiple concurrent marketing and communications initiatives.
Translate approved strategies and plans into clear briefs, timelines, assignments and deliverables.
Coordinate internal teams, contractors and specialist resources across the agency group.
Personally develop and deliver selected client work, including presentations, project briefs, recommendations and other marketing communications materials.
Monitor progress, resolve obstacles and ensure work is completed accurately, on time and to a high standard.
Review deliverables for quality, strategic alignment and client requirements before presentation or delivery.
Maintain clear communication, documentation and follow-through across all stakeholders.

Commercial & Financial Management

Manage client work within approved scopes, budgets and timelines.
Develop estimates, statements of work, project budgets and recommendations.
Monitor scope changes, resource requirements and potential cost overruns.
Identify and address scope creep professionally and promptly.
Understand the financial implications of account decisions and contribute to healthy account profitability.
Recognize opportunities for additional services, account expansion and stronger client relationships.
Balance client satisfaction with the commercial interests of the agency.

Agency Collaboration & Leadership

Provide clear direction, briefs and constructive feedback to colleagues and external partners.
Coordinate effectively across different disciplines, teams and agencies.
Demonstrate initiative, accountability and sound decision-making without unnecessary escalation.
Contribute to improved processes, operational efficiency and consistently high standards of delivery.
Support and guide colleagues where appropriate.

What Success Looks Like

Success in this role means that:

Clients are confident their accounts are being managed professionally and proactively.
Work progresses efficiently, with clear accountability and minimal unnecessary escalation.
Projects and programs are delivered on time, within scope and to the expected standard.
Account budgets, resources and commercial commitments are actively managed.
Client issues are identified early and resolved effectively.
Opportunities for account growth and additional services are recognized.
Senior agency leadership can rely on you to independently manage responsibilities and deliver results.

Qualifications & Experience

Required

7+ years of progressive account management or client services experience within a marketing, advertising, digital or integrated communications agency.
Demonstrated experience independently managing multiple client accounts and complex marketing projects.
Proven ability to build and maintain strong client relationships, including with senior stakeholders.
Strong commercial understanding, including experience managing scopes of work, estimates, budgets and account profitability.
Experience coordinating multidisciplinary teams across creative, digital, media, content, PR or related marketing services.
Excellent written and verbal communication skills, including the ability to develop effective presentations, briefs and client recommendations.
Strong organizational skills, attention to detail and the ability to manage competing deadlines and priorities.
Demonstrated initiative, problem-solving ability and a consistent record of following through on commitments.
Proficiency with contemporary project management, collaboration and marketing tools.
Bachelor's degree in marketing, business, communications, advertising or a related discipline, or equivalent relevant experience.

Considered an Asset

Experience working within an integrated or multi-agency environment.
Experience managing B2B and B2C clients across different industries.
Familiarity with sales enablement, paid media, digital marketing, social media, content marketing and public relations.
Experience using AI-enabled tools to improve workflow efficiency, research, planning and content development.
Experience identifying and developing organic account growth opportunities.

What Will Make You Successful

You are an experienced agency professional who combines strong client relationship skills with commercial awareness and operational discipline.

You are comfortable taking responsibility, making decisions and managing multiple moving parts. You understand that successful account management involves more than keeping clients happy. It requires sound planning, effective execution, financial awareness and the ability to deliver on commitments.

You can think strategically while remaining comfortable with the practical work required to get things done.

You communicate clearly, address issues directly and bring solutions rather than simply identifying problems.

Above all, you take ownership. You are proactive, dependable and motivated by delivering results for your clients and our agency.

What We Offer

Competitive annual salary commensurate with experience.
Comprehensive benefits and a hybrid working environment.
Opportunities to work across multiple agencies, clients and industries.
A collaborative environment with experienced strategic and creative professionals.
Access to emerging marketing technologies and AI-enabled tools.
The opportunity to take meaningful ownership of client relationships and contribute to the continued growth of the agency group.

About Us

Clever Samurai is a strategy-first marketing and communications consultancy focused on helping clients create sustainable competitive advantage. The firm serves mid-market and enterprise organizations across sectors such as information technology, healthcare, manufacturing, public utilities, retail, food services, business services, and not-for-profit. Its services span strategy and consulting, market research, creative and advertising, digital experience, public relations and communications, and employer branding/talent recruitment marketing. As a 5th business® company, Clever Samurai operates as an integrated marketing strategy, communications, and sales organization, offering clients end-to-end support from insight to execution.

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More about this job

Responsibilities

Independently manage client accounts and lead the planning, coordination, and delivery of multiple marketing and communications projects, ensuring quality, timelines, scope, and budgets are met. Build trusted client relationships, coordinate multidisciplinary teams, address issues proactively, and identify opportunities for account growth while supporting agency profitability.

Requirements

Requires at least 7 years of progressive account management or client services experience in a marketing, advertising, digital, or integrated communications agency, including independent management of multiple accounts and complex projects. Candidates should have strong client communication, commercial and budget management, organizational, problem-solving, and multidisciplinary team coordination skills; a bachelor's degree in a related field or equivalent relevant experience is required.

Skills

Account Management
Project Management
Marketing Communications
Budget Management
Scope Management
Commercial Acumen
Strategic Planning
Client Presentations
Team Coordination
Problem-Solving
Written and Verbal Communication
Digital Marketing
Paid Media
Social Media
Public Relations

Benefits

Comprehensive Benefits
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Marketing Communications
Integrated Communications
Project Delivery
Project Briefs
Presentations
Statements of Work
Estimates
Project Budgets
Scope Management
Account Profitability
Strategic Planning
Creative Services
Digital Marketing
Paid Media
Social Media
Content Marketing
Public Relations
Sales Enablement
Market Research
Employer Branding
AI-Enabled Tools
Project Management Tools
Multidisciplinary Team Coordination

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Jobs in Canada