Account Manager
Position: Account Manager – Calgary
Employment Type: Full-Time, Permanent
Location: Calgary, Alberta – Hybrid with local travel
Availability: Immediately
clicknpark is a technology-driven parking management company helping property owners and managers operate smarter, more efficient and more profitable parking assets.
We combine parking operations, technology, enforcement, data and revenue management to deliver modern parking solutions across Canada. As our portfolio continues to grow, we are looking for an experienced Account Manager in Calgary to manage and strengthen key client relationships, improve account performance, help streamline service delivery, and grow our existing relationships.
This role will focus on our Calgary portfolio, with a clear opportunity to progress and grow with our company.
The Account Manager will act as the primary relationship owner for an assigned portfolio of clients. The goal is simple: retain our clients, deliver measurable value and create repeat business. This is not a reactive customer-service role. We are looking for someone who understands their clients' businesses, proactively identifies risks and opportunities, and takes ownership of the overall client experience.
Key Responsibilities
- Act as the primary relationship owner for an assigned portfolio of Calgary clients.
- Build trusted relationships with property managers, asset managers, ownership groups and other key stakeholders.
- Maintain a consistent client presence through meetings, property visits, performance reviews and regular follow-up.
- Understand each client's business priorities, portfolio, contracts and long-term objectives.
- Monitor account performance, including revenue, occupancy, utilization, permits, transient parking, enforcement activity and customer trends.Identify performance gaps, unusual results and emerging risks before they become client concerns.
- Lead monthly, quarterly and annual business reviews as required.
- Turn financial and operational data into clear insights and recommendations for clients.
- Identify opportunities to increase parking revenue, improve utilization and optimize asset performance.
- Recommend rate, product, monthly parking, transient and enforcement strategies where appropriate.
- Identify opportunities to expand clicknpark into additional properties or services within existing client portfolios.
- Support proposals, renewals, contract amendments and expansion opportunities.
- Maintain visibility into upcoming renewals and begin retention planning well in advance.
- Coordinate with Operations, Finance, Technology, Enforcement, Marketing and Business Development to ensure client commitments are delivered.
- Take ownership of client issues through resolution, including appropriate communication and follow-up.
- Perform top down analysis of financial reporting and material variances with clients.
- Maintain accurate CRM records, account plans, client action items and renewal information.
- Conduct regular property visits and attend launches, implementations and strategic account meetings.
- Represent clicknpark professionally with clients, partners and within the commercial real estate community.
What Success Looks Like
Success in this role will be measured through:
- Strong client retention and contract renewal performance.
- Growth in revenue from existing client relationships.
- Consistent and proactive client communication.
- Strong client satisfaction and relationship depth.
- Strategic recommendations that improve account performance.
- Proactive management and timely resolution of client action items and issues.
- Accurate account planning, CRM records and renewal tracking.
The position participates in a competitive performance-based annual bonus program tied to client retention, account growth and overall account performance.
Education & Experience Required
The successful candidate will ideally have:
- 3–5+ years of experience in parking operations or real estate based services
- Strong relationship-management and communication skills.
- Business and financial acumen, with confidence reviewing reports, budgets and performance metrics.
- Excellent organization, follow-through and problem-solving skills.
- Experience leading client meetings and presenting recommendations.
- A proactive approach to client management and account growth.
- Confidence managing multiple accounts, priorities and deadlines.
- Ability to coordinate across multiple internal teams.
- Experience with CRM and account-management systems.
- A valid driver's licence and ability to travel locally
What We'll Provide
- Competitive salary
- Bonus structure
- Benefits package
- Paid on-site parking when working from office
- Travel expense policy
- Paid vacation
- Hybrid work environment
Career Growth
This position is designed to grow with the business.
Strong performance can lead to expanded responsibility across Western Canada, ownership of larger strategic accounts and potential national account opportunities, with corresponding title and compensation progression.
Potential career paths may include Senior Account Manager, Western Canada Account Manager, National Account Manager or broader Account Management leadership opportunities.
Why clicknpark
Winning a new client is only the beginning.
Our goal is to become a long-term strategic parking partner to our clients by helping them operate more efficiently, increase revenue, adopt better technology and continuously improve the parking experience.
Build relationships clients want to keep, deliver results they can see, and create partnerships they want to expand.
Positions Available: 1
Available: Immediately
