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Added 19 mins ago
TM
Mental Health Consultant
Toronto Metropolitan University
Toronto, ON
- Full-time
In this role, you’ll provide confidential, one-on-one guidance to help employees navigate mental health resources and access the support best suited to their needs. You’ll also partner with…
Added 19 mins ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
In this role, you will strengthen service integration, expand access to supports, and champion an inclusive, student-centred approach grounded in anti-racism, equity, diversity, inclusion,…
Added 19 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides complex real property management services to support the delivery of Client-Partner real property projects and programs. The…
Added 19 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 19 mins ago
PC
Specialist, BI Developer
Parkland Corporation
Calgary, AB
- Full-time
…transformation, orchestration, data quality, and production support. Microsoft Fabric serves primarily as a presentation and downstream consumption layer for the data products developed in…
Added 19 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 19 mins ago
MG
Oracle ERP Compliance & Security Specialist
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
We are seeking an experience Oracle ERP Compliance & Security Specialist to support and enhance a modern Oracle Fusion Cloud ERP environment. The successful candidate will play a key role…
Added 19 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 19 mins ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Payroll & Benefits Specialist works in partnership with the Human Resources team and department managers to deliver accurate, timely, and confidential payroll and benefits services to…
Added 19 mins ago
A
Spéc Contrôle Qualité / Quality Control Spec
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Manage non-conformities and support corrective actions.
Added 49 mins ago
T
IVVQ Test Specialist
Thales
Mill Bay, BC
- Full-time
To support this project, the IVVQ team (Integration, Verification, Validation, and Quality Team) is looking to add an IVVQ Test Specialist to the Thales team, to be based in Victoria or…
Added 49 mins ago
T
IVVQ Test Specialist
Thales
Fredericton, NB · Halifax, NS
- Full-time
To support this project, the IVVQ team (Integration, Verification, Validation, and Quality Team) is looking to add an IVVQ Test Specialist to the Thales team, to be based in Victoria or…
Added 49 mins ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
…Regulatory Compliance, the International Enrolment Operations Specialist liaises with Associate Deans, Directors, faculty Chairs, a variety of internal academic departments, and the…
Added 1 hour ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- Full-time
The Payroll & Benefits Specialist works in partnership with the Human Resources team and department managers to deliver
Added 1 hour ago
G
Spécialiste infrastructure didacticiels & DevOp / Courseware & DevOps Specialist
Genetec
Remote, Canada
- Full-time
- Remote
We are seeking a Cloud Infrastructure & DevOps Specialist to design, automate, and support the Azure-based infrastructure behind our global training and certification platforms. This role…
Added 1 hour ago
B
Idenitity Access Provisioning Specialist-CyberArk/Sailpoint/Banking
BeachHead
Toronto, ON
- $47.1 to $56.52 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for an Idenitity Access Provisioning Specialist-CyberArk/Sailpoint/Banking to support enterprise-wide identity and access…
Added 1 hour ago
N
Marketing Administrator
Napoleon
Barrie, ON
- Full-time
…DAM platforms. The Napoleon Marketing Administrator will also support key digital marketing activities such as eCommerce, SEM and email marketing. Provides key support for offline to online…
Added 1 hour ago
RH
Bilingual Help Desk/Application Support Specialist
Robert Half
Mississauga, ON
- Temporary
We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with…
Added 1 hour ago
ML
Automation Engineer (Night Shift)
Maple Leaf Foods Inc
London, ON
- $71,000 to $103,000 CAD / year
- Part-time
…will include system backups and disaster recovery, production support, department training and continuous improvement initiatives. The Automation/Controls Specialist will play a key role in…
Added 1 hour ago
Account Manager
Mentimeter
Toronto, ON
Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Added 1 hour ago
Bilingual Administrative Specialist ( Front Desk )
Phillips & Cohen Associates Ltd.
Kirkland, QC
Bilingual Administrative Specialist (Front Desk)
Added 1 hour ago
R
Helpdesk Support Specialist (fixed term – 12 months)
Relic
Vancouver, BC
- Full-time
- Temporary
We are looking for a Helpdesk Support Specialist (fixed term – 12 months). This is a 100% on-site role based in our Vancouver studio, focused primarily on supporting our teams with their…
Added 1 hour ago
G
Spécialiste infrastructure didacticiels & DevOp / Courseware & DevOps Specialist
Genetec
Montreal, QC
- Full-time
We are seeking a Cloud Infrastructure & DevOps Specialist to design, automate, and support the Azure-based infrastructure behind our global training and certification platforms. This role…
Added 1 hour ago
E(
Consultant/Consultante
Efor (formerly PharmEng Technology)
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for experienced consultants to support the qualification of a new controlled drugs , vault and security cage, in line with Health Canada expectations.
Added 1 hour ago
SN
Registered Dietician
Squamish Nation
Squamish, BC
- Full-time
…wellness and alternative healing, community nursing and home care support services for Elders and home-based/bound clients, recreational programming, and access to health benefits. Yúustway…

Clio

Customer Support Specialist

Calgary, AB, Canada
Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for Customer Support Specialists to join our teams in Burnaby and Calgary. We welcome candidates from a variety of backgrounds and experiences, including early-career professionals, recent graduates, career changers, and individuals looking to build or grow their careers in tech.

If you’d like to stand out during the interview process, we encourage you to submit a 60-second video introducing yourself. More details on what to include and how to submit your video will be provided during the application process.

What our customer support team does:

Clio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace.

Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organization after completing 12-24 months in role.

You’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions. The Customer Support team is the best place to learn our products, help our customers and teammates, and launch your career at one of Canada’s fastest growing companies!

What you'll be doing:

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What you may have:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Bonus points if you have:

Technical, hard science, or accounting major/minor
Experience in the legal industry and/or knowledge of the justice system
Experience using APIs, building integrations, and knowledge of Postman
Skills in R, Python, HTML, Ruby, SQL, etc.
Prior research, tutoring, and leadership experience
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance.

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 9:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements. Occasionally a shift could start as early as 6am PT and end as late as 12am PT, but most shifts operate within core business MT hours. Your Talent Acquisition Specialist will be happy to explain more should you connect with them.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $52,100 to $70,500 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply About employer

More about this job

Responsibilities

The Customer Support Specialist will handle inbound support requests via phone, chat, and email while diagnosing and resolving technical product issues. They will also act as a trusted advisor to legal professionals, promoting product adoption and identifying opportunities for additional services.

Requirements

Candidates should hold a bachelor's degree or diploma in a field like Computer Science, Business, or Communications, or be a recent graduate. Strong analytical and communication skills are required, along with a curiosity about technology and a growth mindset.

Skills

Customer support
Technical troubleshooting
Communication
Analytical skills
Problem-solving
Product expertise
Coaching
API
SQL
Python
R
HTML
Ruby
Postman
Customer service

Benefits

Health insurance
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition

Visa sponsorship

Not detected in the job text

Keywords

Legal AI
Customer Support
Technical Support
SaaS
Troubleshooting
API
SQL
Python
R
HTML
Ruby
Postman
Product Adoption
Customer Experience
Legal Technology
Artificial Intelligence
Data Analysis
Communication
Problem Solving
Coaching
Mentorship
Hybrid Work
Professional Development
Accountability
Growth Mindset

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