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Added 15 mins ago
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Senior Specialist, Executive Appointment Process
CIBC
Toronto, ON
- Full-time
Added 15 mins ago
C&
Technical Services Specialist
Communications & Power Industries (CPI)
Georgetown, ON
- $64,000 to $84,000 CAD / year
- Full-time
We are currently seeking a technically skilled and customer-focused Technical Services Specialist to join our team. This is a new position within the team. Reporting to the Vice President,…
Added 15 mins ago
Communications Specialist - YNSE
Aecon
Toronto, ON · North York, ON
Reporting to the Communications and Community Engagement Director, the Communications Specialist will support with project communications and community engagement while maintaining strong…
Added 15 mins ago
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Credit & Collections Specialist
ABL Careers
Toronto, ON · North York, ON
- $65,000 to $70,000 CAD / year
- Full-time
AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit…
Added 45 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kenora, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 45 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Orleans, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 45 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 45 mins ago
SA
Social Science, English, Learning Support Teacher
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
- Contract
Please note that artificial intelligence (AI) tools will not be used in the screening or evaluation of applications; all materials will be reviewed directly by the Human Resources team.
Added 45 mins ago
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HR Operations and Administration Specialist
Ward & Uptigrove Human Resources Solutions
Waterloo, ON
- Full-time
…the process will be contacted. At this time, we are not using artificial intelligence to screen, assess or select candidates in our hiring…
Added 1 hour ago
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Retention Marketing Specialist
Knix
Toronto, ON
- Full-time
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is…
Added 1 hour ago
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Account Manager, SMB
SOTI
Mississauga, ON
- Full-time
The Inside Sales Specialist will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will be selling products to new/existing…
Added 1 hour ago
K
Retention Marketing Specialist
Knix
Toronto, ON
- Full-time
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is…
Added 1 hour ago
C
Senior Software Engineer Technical Remediation & Enablement
Citi
Mississauga, ON
- Full-time
…Remediation & Enablement Lead is a hands-on, code-level technical specialist responsible for driving the direct remediation of software vulnerabilities across enterprise application teams.…
Added 1 hour ago
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Customer Support Specialist
Clio
Calgary, AB · Vancouver, BC
- Full-time
…operate within core business MT hours. Your Talent Acquisition Specialist will be happy to explain more should you connect with…
Added 1 hour ago
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Senior Security Specialist
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
BDO Canada is looking for a Senior Security Specialist, a senior member of the Information Security team responsible for supporting the monitoring, detection, investigation, and response to…
Added 1 hour ago
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Senior Security Specialist
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
BDO Canada is looking for a Senior Security Specialist, a senior member of the Information Security team responsible for supporting the monitoring, detection, investigation, and response to…
Added 1 hour ago
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Labour Relations Specialist
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
We’re hiring a Labour Relations Specialist to join our Human Resources and Talent & Development team to support our employees at a dozen Wonderbrands sites across the country. Reporting to…
Added 1 hour ago
Managing Principal – Cybersecurity Strategy & Transformation
Capco
Toronto, ON
…consulting, ideally within financial services. Depth in at least one specialist area, alongside a broad understanding of cybersecurity strategy and…
Added 1 hour ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Content Creation, Content Curation, Content Development, Content Management Interface, Content Marketing, Content Strategy, Cybersecurity, Digital…
Added 1 hour ago
NB
Content Marketing Advisor - Financial Literacy
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Brand Strategy, Content Curation, Content Development, Content Strategy, Continuous Improvement, Creative Strategy, Cybersecurity, Diversity &…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 1 hour ago
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Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
Strong leadership qualities when working in a team and the ability to be recognized as the subject matter specialist in data protection when our client requires.
Added 2 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 2 hours ago
TI
Incident Response Specialist
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a…
Added 2 hours ago
DH
Pest And Hoarding Control Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Clio

Customer Support Specialist

Calgary, AB, Canada
Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for Customer Support Specialists to join our teams in Burnaby and Calgary. We welcome candidates from a variety of backgrounds and experiences, including early-career professionals, recent graduates, career changers, and individuals looking to build or grow their careers in tech.

If you’d like to stand out during the interview process, we encourage you to submit a 60-second video introducing yourself. More details on what to include and how to submit your video will be provided during the application process.

What our customer support team does:

Clio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace.

Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organization after completing 12-24 months in role.

You’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions. The Customer Support team is the best place to learn our products, help our customers and teammates, and launch your career at one of Canada’s fastest growing companies!

What you'll be doing:

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What you may have:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Bonus points if you have:

Technical, hard science, or accounting major/minor
Experience in the legal industry and/or knowledge of the justice system
Experience using APIs, building integrations, and knowledge of Postman
Skills in R, Python, HTML, Ruby, SQL, etc.
Prior research, tutoring, and leadership experience
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance.

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 9:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements. Occasionally a shift could start as early as 6am PT and end as late as 12am PT, but most shifts operate within core business MT hours. Your Talent Acquisition Specialist will be happy to explain more should you connect with them.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $52,100 to $70,500 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply About employer

More about this job

Responsibilities

The Customer Support Specialist will handle inbound support requests via phone, chat, and email while diagnosing and resolving technical product issues. They will also act as a trusted advisor to legal professionals, promoting product adoption and identifying opportunities for additional services.

Requirements

Candidates should hold a bachelor's degree or diploma in a field like Computer Science, Business, or Communications, or be a recent graduate. Strong analytical and communication skills are required, along with a curiosity about technology and a growth mindset.

Skills

Customer support
Technical troubleshooting
Communication
Analytical skills
Problem-solving
Product expertise
Coaching
API
SQL
Python
R
HTML
Ruby
Postman
Customer service

Benefits

Health insurance
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition

Visa sponsorship

Not detected in the job text

Keywords

Legal AI
Customer Support
Technical Support
SaaS
Troubleshooting
API
SQL
Python
R
HTML
Ruby
Postman
Product Adoption
Customer Experience
Legal Technology
Artificial Intelligence
Data Analysis
Communication
Problem Solving
Coaching
Mentorship
Hybrid Work
Professional Development
Accountability
Growth Mindset

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