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Added 14 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 1 hour ago
TU
Aircraft Technician Avionics
targetjobs UK
London, ON · Bristol-London, ON
- Full-time
Commit to a minimum 3 years after completion of specialist training
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MD
Learning & Development Specialist - Training & Development Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Learning & Development Specialist serves as a key contributor within DCYF’s Employee Experience team, supporting a consistent, high-quality learning environment for all agency…
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Asset Management Specialist (Contract)
Conestoga College
Kitchener, ON
- Full-time
Under the direction of the Executive Director, Facilities Management, the Asset Management Specialist manages and maintains facilities data, asset information systems, and technical…
Added 4 hours ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
…transforming the travel and hospitality industry through innovative technology and full-service fulfillment solutions. The company supports partners ranging from independent agencies to…
Added 5 hours ago
AG
Automation Specialist F/M
Alstef Group
Toronto, ON · Etobicoke, ON
- Full-time
…diverse, talented workforce dedicated to pushing the boundaries of technology and shaping the future of automated…
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Specialist Project Management-CA
CN
Montreal, QC
- Full-time
This incumbent is responsible for the coordination and delivery of Information and Technology (Technology) projects. The incumbent oversees all aspects of assigned projects, including…
Added 5 hours ago
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Security Architect
InSync Systems
Regina, SK
- Contract
Provide security specialist/architect expertise with operational experience to advise and support Operations in addressing identified security gaps. The resource will help contextualize and…
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Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
Aligns training programs with the National Standard of Canada for Psychological Health and Safety in the Workplace.
Added 5 hours ago
DN
Technical Sales - Electronics Canada
Dyno Nobel
North Bay, ON
- Full-time
Provide product specialist knowledge and system support for Dyno Nobel’s Electronic Initiation Systems
Added 5 hours ago
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Forward Deployed Engineer, Infrastructure Specialist (North America)
Cohere
Remote, Canada
- Full-time
- Remote
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for…
Added 6 hours ago
T
IVVQ Test Specialist
Thales
Mill Bay, BC
- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
Added 6 hours ago
T
IVVQ Test Specialist
Thales
Fredericton, NB · Halifax, NS
- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
Added 6 hours ago
B
Security Architect
BuzzClan
Regina, SK
- Contract
The Security Specialist – Security Architect role is pivotal in safeguarding information systems by identifying and overseeing the design, build and implementation of cyber security…
Added 6 hours ago
CS
Ticketing Operations Specialist
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Ensure the effective use and delivery of technology to enhance the guest experience.Build and maintain events within the ticketing system for all teams (NHL, WHL, NLL, AHL).
Added 6 hours ago
ML
Automation Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Automation Specialist position at our Lagimodiere facility is part of an automation team responsible for troubleshooting, servicing and maintaining automated industrial controls and…
Added 6 hours ago
RH
Bilingual Help Desk/Application Support Specialist
Robert Half
Mississauga, ON
- Temporary
We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with…
Added 6 hours ago
FS
Security Professional
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Security Specialist - Security Architect (Intermediate) to provide security specialist and solution architecture expertise supporting critical…
Added 6 hours ago
ML
Automation Specialist
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Automation Specialist position at Heritage will be responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the entire facility -…
Added 6 hours ago
ML
Automation Engineer (Night Shift)
Maple Leaf Foods Inc
London, ON
- $71,000 to $103,000 CAD / year
- Part-time
…backups and disaster recovery, production support, department training and continuous improvement initiatives. The Automation/Controls Specialist will play a key role in supporting the…
Added 7 hours ago
A
SMB Renewals Specialist (Outbound Sales Representative)
Accenture
St. Catharines, ON
- Full-time
Spacious workstations with updated technology platforms and equipment.
Added 7 hours ago
NC
Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 7 hours ago
C&
Technical Services Specialist
Communications & Power Industries (CPI)
Georgetown, ON
- $64,000 to $84,000 CAD / year
- Full-time
We are currently seeking a technically skilled and customer-focused Technical Services Specialist to join our team. This is a new position within the team. Reporting to the Vice President,…
Added 7 hours ago
TT
Quality & Reliability Engineering Specialist
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 7 hours ago
GT
UNIX Midrange Support
Global Technical Talent, an Inc. 5000 Company
Regina, SK
- $50 to $70 CAD / hour
- Contract
Provide training and knowledge transfer to users and internal teams on new technologies and systems.

Clio

Customer Support Specialist

Calgary, AB, Canada
Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for Customer Support Specialists to join our teams in Burnaby and Calgary. We welcome candidates from a variety of backgrounds and experiences, including early-career professionals, recent graduates, career changers, and individuals looking to build or grow their careers in tech.

If you’d like to stand out during the interview process, we encourage you to submit a 60-second video introducing yourself. More details on what to include and how to submit your video will be provided during the application process.

What our customer support team does:

Clio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace.

Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organization after completing 12-24 months in role.

You’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions. The Customer Support team is the best place to learn our products, help our customers and teammates, and launch your career at one of Canada’s fastest growing companies!

What you'll be doing:

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What you may have:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Bonus points if you have:

Technical, hard science, or accounting major/minor
Experience in the legal industry and/or knowledge of the justice system
Experience using APIs, building integrations, and knowledge of Postman
Skills in R, Python, HTML, Ruby, SQL, etc.
Prior research, tutoring, and leadership experience
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance.

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 9:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements. Occasionally a shift could start as early as 6am PT and end as late as 12am PT, but most shifts operate within core business MT hours. Your Talent Acquisition Specialist will be happy to explain more should you connect with them.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $52,100 to $70,500 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The Customer Support Specialist will handle inbound support requests via phone, chat, and email while diagnosing and resolving technical product issues. They will also act as a trusted advisor to legal professionals, promoting product adoption and identifying opportunities for additional services.

Requirements

Candidates should hold a bachelor's degree or diploma in a field like Computer Science, Business, or Communications, or be a recent graduate. Strong analytical and communication skills are required, along with a curiosity about technology and a growth mindset.

Skills

Customer support
Technical troubleshooting
Communication
Analytical skills
Problem-solving
Product expertise
Coaching
API
SQL
Python
R
HTML
Ruby
Postman
Customer service

Benefits

Health insurance
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition

Visa sponsorship

Not detected in the job text

Keywords

Legal AI
Customer Support
Technical Support
SaaS
Troubleshooting
API
SQL
Python
R
HTML
Ruby
Postman
Product Adoption
Customer Experience
Legal Technology
Artificial Intelligence
Data Analysis
Communication
Problem Solving
Coaching
Mentorship
Hybrid Work
Professional Development
Accountability
Growth Mindset

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