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Added 15 mins ago
Senior System Support Analyst
IBM
Ottawa, ON
$147,050 to $190,300 CAD / year
Full-time
As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your…
Added 15 mins ago
Senior Client Services Specialist
Avison Young | Canada
Calgary, AB
Full-time
…navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse…
Added 15 mins ago
Senior Compliance Officer
KellyOCG
Ottawa, ON
$50 to $53 CAD / hour
Contract
Lead the preparation and execution of internal and external audits across assigned Cloud Service, ensuring compliance with established corporate policies/standards, industry standards, and…
Added 31 mins ago
Director & Human Resources Business Partner | Great West
The Canada Life Assurance Company
Toronto, ON
This role will report to an Assistant Vice President or Vice President level business partner and work directly with senior executives within their business unit (EVP, SVP and VP level…
Added 31 mins ago
Chief Operating Officer (COO)
Myant Shared Service Corp.
Mississauga, ON
Full-time
Establish operational metrics and accountability for clinical capacity, service delivery, turnaround times and customer/patient experience.
Added 46 mins ago
Senior Financial Advisor (Woodgrove Branch)
First West
Nanaimo, BC
The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior…
Added 1 hour ago
Director HR, Total Rewards
Celestica International LP
Toronto, ON
…growth, and remain competitive. The Director acts as a key advisor to executive leadership on global sales incentive trends, performance metrics, and benchmarking to attract and retain top…
Added 1 hour ago
Product Design Strategist
Desjardins
Toronto, ON
Full-time
…at the intersection of product strategy, experience design, service design, customer experience, and digital innovation. The Product Design Strategist will be responsible for defining and…
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Advisor eCommerce Growth, Marketplaces Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario is responsible for supporting the growth, performance and ongoing development of third-party…
Added 2 hours ago
Technical Customer Success /AI Observability Consultant
Tek Leaders Inc
Montreal, QC
Contract
…satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and…
Added 2 hours ago
Advisor, eCommerce Growth Ontario - Food Basics
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development…
Added 2 hours ago
Financial Controller
Renewal By Andersen of British Columbia
Vancouver, BC
$130,000 to $150,000 CAD / year
Full-time
Renewal by Andersen is the full-service replacement division of Andersen Corporation, a 125-year-old brand and one of North America’s most recognized names in windows and doors. In British…
Added 2 hours ago
Senior Manager, Sales Effectiveness
BMO
Toronto, ON · BMOPLACE
Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 2 hours ago
Senior Talent Acquisition Advisor (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 2 hours ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance,…
Added 3 hours ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
London, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 3 hours ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Toronto, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 3 hours ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Winnipeg, MB
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 3 hours ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Montreal, QC
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 3 hours ago
Senior Service Designer
Aviso Wealth
Remote, Canada
$95,000 to $105,000 CAD / year
Full-time · Remote
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across…
Added 3 hours ago
Senior Manager, Engineering
Scotiabank
Toronto, ON
…together to deliver, support, and maintain the platforms that service multiple domains such as client, advisor, and asset management…
Added 3 hours ago
Senior Advisor, Research Contracts and Agreements
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
The Senior Advisor, Research Contracts and Agreements leads the planning, development, drafting, review, negotiation, execution, and handoff of research contracts and agreements. Reporting…
Added 3 hours ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 4 hours ago
Senior Sales Engineer - Data Protection
N-able
ON
Full-time
We are seeking a highly skilled and customer‑focused Pre‑Sales Engineer to support our sales organization, partners, and prospective customers. In this role, you will deliver compelling…
Added 4 hours ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…

Clio

Enterprise Customer Support Specialist

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Experience: 2+ years of experience in a customer support, technical support, or customer success role, ideally supporting complex or enterprise-tier accounts;
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Customer Support - vLex+ Specialization

What you’ll work on:

Handling a high volume of inbound requests by phone, chat, and email, primarily from Clio's Enterprise customers, with an eye for making the experience as effortless as possible for legal professionals and their clients;
Advocating for the value Clio provides and becoming a product expert, with particular depth in Enterprise-tier configurations, integrations, and workflows with specialization in vLex Library and Vincent;
Methodically diagnosing and troubleshooting technical product issues, reproducing them, and coordinating resolutions with our Technical Escalations, Product, and Customer Success teams, with the urgency our Enterprise customers expect;
Serving as a trusted advisor to Enterprise firm admins, IT leads, and other senior stakeholders, providing solutions and coaching that enable our customers to leverage our products to do their work more efficiently;
Confidently answering questions, providing advice, and proactively solving the customer's next challenge to help them get the most out of working with Clio;
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more;
Capturing customer feedback for our Product team, with attention to patterns and needs specific to Enterprise accounts;
Maintaining detailed and accurate customer interaction records, adapting quickly as our products, systems, and procedures evolve;
Contributing to personal and group projects to improve service delivery and processes across the department and enhance the customer experience, while driving your own career growth and Getting Better Every Day.

What you may have:

2+ years of experience in a customer support, technical support, or customer success role, ideally supporting complex or enterprise-tier accounts;
Bachelor's degree or diploma, or equivalent experience in a customer-facing technical support capacity;
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences, including senior stakeholders;
Strong problem-solving skills with the ability to think quickly and adapt to new information, and learn new products or processes fast;
Comfort navigating ambiguity, escalations, and higher-stakes conversations with poise;
A proactive and solution-oriented mindset, with the comfort to navigate ambiguity and own open-ended problems;
Ability to work independently, manage multiple tasks and assigned projects to deadline, and stay detail-oriented and organized under a high volume of requests;
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems, with a growth mindset and genuine enthusiasm for helping customers;
The desire to win (and have fun) as a member of a high performing team.

Bonus points if you have:

Experience in the legal industry and/or knowledge of the justice system;
Experience working with legal technology or research solutions and proficiency;
Experience supporting enterprise or mid-market B2B SaaS accounts;
Experience using APIs, building integrations, and knowledge of Postman;
Skills in R, Python, HTML, Ruby, SQL, etc.;
A track record of building trust with decision-makers or senior stakeholders;
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution.

Working Hours:

This is a full time, permanent position. This role works a standard 5-day work week that includes both Saturday and Sunday as scheduled work days, with two weekdays off in lieu of a traditional Monday–Friday schedule. You will have the opportunity to align your schedule to your preferred two weekdays off, based on business needs.

Your shift will have a fixed start and end time. You will have the opportunity to inform us of your preferred start time, and we will do our best to accommodate this based on business needs. Shift requirements may change periodically to meet business needs; your Talent Acquisition Specialist will be happy to explain more should you connect with them.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected new hire base pay for this role is $56,000 CAD.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply About employer

More about this job

Responsibilities

You will handle high-volume inbound requests from enterprise customers via phone, chat, and email while diagnosing and troubleshooting technical product issues. Additionally, you will serve as a trusted advisor to senior stakeholders and provide coaching to help them maximize the value of Clio's legal AI technology.

Requirements

Candidates should have at least 2 years of experience in a customer or technical support role, preferably with enterprise-tier accounts. A bachelor's degree or equivalent experience is required, along with strong analytical skills and the ability to communicate complex technical concepts to non-technical audiences.

Skills

Customer support
Technical support
Troubleshooting
Enterprise software
SaaS
API
Postman
SQL
Python
HTML
Ruby
R
Communication
Problem-solving
Analytical skills
Stakeholder management

Benefits

Health insurance
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off
Annual counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Legal AI
Enterprise Customer Support
SaaS
Technical Support
Troubleshooting
API
Postman
SQL
Python
HTML
Ruby
R
Legal Technology
Customer Success
B2B
Stakeholder Management
Data Analysis
Product Expert
Integrations
Workflow Optimization
Cloud Computing
Software as a Service
Customer Experience
Technical Escalations
Legal Industry

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