Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Proposals Specialist
DRA Global
Toronto, ON
Full-time
As the Partner of first choice, DRA Global aims to attract, recruit and retain the best talent in the marketplace; in doing so we have developed a solid organizational culture focused on…
Added 7 mins ago
Manager, Technology Application Support
Aviso
Toronto, ON
$110,000 to $125,000 CAD / year
Full-time
Added 7 mins ago
Senior Underwriter, Auto
AXA XL
Toronto, ON
Full-time
…renewal portfolio, while providing leading edge solutions for client…
Added 7 mins ago
Business Development Manager
PROLINK
Toronto, ON
Full-time
Identify executive decision makers, board members, influencers, and other stakeholders who may shape the selection of an insurance partner.
Added 7 mins ago
Communications Project Lead (On Call) (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Part-time
Develop creative production projects and co-ordinate all necessary details, including client requirements, cost estimates, vendor bidding, timelines and stakeholder availability. Secure…
Added 7 mins ago
Internal Wholesaler
iA Financial Group (Industrial Alliance)
Toronto, ON
Full-time
Partner with the VP, Sales to manage a defined territory, generate sales and develop new business opportunities.
Added 7 mins ago
Mine Engineer, Mid-Range Planner
Globe 24-7
Dubreuilville, ON
Full-time
Globe 24-7 is partnering with a mining client in Dubreuilville, ON, to hire an experienced Mine Engineer for a Mid-Range Planner opportunity with focus on underground operations. This role…
Added 7 mins ago
Murex DevOps
Luxoft
Toronto, ON
Full-time
DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide…
Added 7 mins ago
Account Executive - West Coast
HALO Branded Solutions
Canada
Full-time
…responsible for developing, managing, and growing existing client accounts while meeting sales targets and expectations. Last but not least, you must exhibit high levels of professionalism…
Added 7 mins ago
Legal Aid Worker
Legal Aid Ontario
Thunder Bay, ON
Full-time
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 7 mins ago
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 7 mins ago
Program Manager
Empowered Brand Marketing
Mississauga, ON
Full-time
…consumer engagement within and beyond the retail environment. We partner with many of Canada’s leading CPG companies and major grocery retailers to bring brands to life through impactful,…
Added 7 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 7 mins ago
Quality Control Technician
Brunel
Sechelt, BC
Temporary
Our client is looking for a motivated and detail‑oriented Quality Control Technician to join their laboratory team. This entry‑level, hands‑on role is ideal for someone interested in…
Added 7 mins ago
Senior Finance Business partner
Hays
Montreal, QC
$120,000 to $145,000 CAD / year
Full-time
Our client, a growing organization operating in a manufacturing and distribution environment, is seeking a Finance Business Partner to support leadership and operational teams in achieving…
Added 7 mins ago
SMB Sales Executive
Purolator Inc.
Mississauga, ON
Full-time
Partner with Sales Managers on strategic opportunities, complex sales, and cross-functional business initiatives.
Added 7 mins ago
Operations Manager
Hays
Vancouver, BC
$165,000 to $190,000 CAD / year
Full-time
Our client is a well-established and respected contractor specializing in marine, heavy civil, industrial, and infrastructure construction projects across British Columbia. With a…
Added 7 mins ago
Business Development Executive – Montreal or Toronto
Gillespie-Munro Inc.
Montreal, QC
Full-time
…business needs, and positioning Gillship as a trusted NVOCC partner that can provide the right ocean freight solutions and exceptional…
Added 7 mins ago
Expert Banking Advisor- EN
RBC
Levis, QC
Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 9 mins ago
Business Development Executive – Montreal or Toronto
Gillespie-Munro Inc.
Mississauga, ON
Full-time
…business needs, and positioning Gillship as a trusted NVOCC partner that can provide the right ocean freight solutions and exceptional…
Added 9 mins ago
Store Associate
Sherwin-Williams
St. Thomas, ON
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 9 mins ago
Senior Technical Manager, Commercial Management
WSP
Toronto, ON
Full-time
Partner with multidisciplinary teams to enhance project delivery outcomes and strengthen client relationships.
Added 23 mins ago
Project Director, Hydro & Dams
WSP in Canada
Vancouver, BC
Full-time
…will play a pivotal role in shaping strategy, strengthening client partnerships, and delivering impactful projects that support resilient, sustainable energy systems across Western…
Added 24 mins ago
Strategist - Thinkingbox
Thinkingbox
Vancouver, BC
Full-time
Hi! We’re Thinkingbox, the brief to built agency. Creating innovative digital, experiential, social, and content, we partner with leading brands across industries like sports, gaming,…
Added 36 mins ago
CAREERS
Cameron Stephens
Toronto, ON
Full-time
Serve as a strategic partner to Capital Markets and Origination, helping shape go-to-market approach and priorities

Clio

Intermediate Customer Onboarding Specialist

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Who you are:

We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager to spend as much of your day as you can helping them be successful. You not only have the technical chops but also have mastered the art of customer experience to deliver on onboarding sessions as part of a customer’s full life cycle. This includes setting them up for success long term, and delivering value in every interaction. You are a troubleshooting expert, and a consummate people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

What your team does:

Our Customer Onboarding & Data Migration team is hyper-focused on providing exceptional onboarding and customer experience through our customers’ lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers’ businesses.

What you'll work on:

Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products;
Identify what would indicate a customer’s “first value” and drive towards achieving it;
Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window;
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);
Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention;
Be confident, articulate, and sensitive to the needs of customers and internal partners;
Contribute regularly to our customer-facing knowledge base [Help Center];
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities;
Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows;
Demonstrates mastery in Clio's Suite of products and the internal tools used by the Enablement Team;
Balance your schedule autonomously and consistently exceed your KPIs focused on high adoption/low churn;
Act as ongoing mentor for our junior colleagues to develop our coaching muscles and work as a team to get the job done;
Consistently reaching core KPI’s;
Consistent SOP completion, client and internal follow-ups, and discovers ways to be efficient;
Identifies process improvement initiatives and brings those to leadership/the greater team;
Manages difficult customer escalations and asks for help in unique and new cases;
Work to customize the onboarding journey according to each firm's needs;
And other duties as required.

What you may have:

Healthy customer obsession and focus on delivering exceptional client experience.
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate.
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities.
Comfort and confidence facilitating ‘in person’ live sessions through Zoom.
Demonstrate a keen interest in improving your craft by using AI

Serious bonus points if you have:

A demonstrated understanding of the legal industry and the needs of legal professionals.
Experience with Salesforce or other SaaS tools.
Experience working with API-driven applications.
Proven track record in a dynamic startup environment.
Bachelor’s degree or equivalent experience.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $70,200 to $95,000 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply About employer

More about this job

Responsibilities

Lead tailored onboarding strategy and training sessions, helping customers adopt Clio products and achieve early value while managing multiple accounts, deadlines, and customer health. Coordinate with Sales and Customer Enablement, resolve escalations, contribute to help content and process improvements, and mentor junior colleagues.

Requirements

Candidates should bring strong customer focus, proactive problem-solving, clear and empathetic communication, and confidence facilitating live Zoom sessions. Legal industry knowledge, Salesforce or other SaaS experience, familiarity with API-driven applications, startup experience, and a bachelor's degree or equivalent experience are listed as bonuses.

Skills

Customer Onboarding
Customer Training
Customer Experience
Troubleshooting
Customer Success
Product Adoption
Churn Prevention
Live Session Facilitation
Communication
Time Management
Process Improvement
Mentoring
Escalation Management
Data Migration
AI

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Flexible Time Off
Annual Counseling Benefit
RRSP Matching
RESP Contribution
Clioversary Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Clio
Legal Technology
Legal Industry
Customer Onboarding
Customer Enablement
Data Migration
Customer Training
Customer Experience
Product Adoption
Customer Lifecycle
First Value
Customer Account Health
Churn Prevention
Salesforce
SaaS
API-Driven Applications
Zoom
Help Center
Knowledge Base
Standard Operating Procedures
Key Performance Indicators
Process Improvement
Escalation Management
Artificial Intelligence

Report this job