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Added 1 min ago
AH
Environmental Services - Cleaner/Housekeeper
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
A minimum of 1 year of previous experience performing environmental cleaning duties in a hospital or institution is preferred. A minimum of 1 year of customer service experience is…
Added 1 min ago
B
Live-In Resident Manager
Boardwalk
AB · Edmonton, AB
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 59 mins ago
WW
Rail Loader
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
Wallenius Wilhelmsen (WW) is a global leader in shipping and logistics, with over 155 years of experience and almost 10,000 employees across 29 countries. In Vancouver, we operate one of…
Added 59 mins ago
WW
Operations Supervisor
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
3-5 years supervisory and employee relations experience, with a focus on strong leadership and relationship building skills.
Added 1 hour ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
A hospitality degree or related experience is an asset but not required
Added 1 hour ago
FS
bakery clerk
Fresh St. Market - North Vancouver
North Vancouver, BC
- $18.79 to $24.5 CAD / hour
- Part-time
- On-site
Added 1 hour ago
BC
CSC Driver GR 26000
Batesville Casket Company
Brampton, ON · Toronto, ON
- Full-time
At Batesville Canada ULC, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to…
Added 1 hour ago
SL
Student, Analytics & Technology Systems (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding…
Added 1 hour ago
LU
Account Executive
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
Acting as a consultant to identify and quantify customer objectives and offer solutions through our products
Added 1 hour ago
LU
Content Lawyer (Corporate and Private M&A)
LexisNexis UK
AB · BC · MB · NB · NL · NS · Toronto, ON · ON · PE · Montreal, QC · QC · SK · Canada - Toronto (Sheppard Ave)
- Full-time
3+ years of practice experience in Capital Markets, Securities and Public M&A law
Added 1 hour ago
TG
Project Manager
Trapeze Group
ON · Canada - Ontario
- Full-time
At least 4 years of experience as a vendor-based project manager in a fast-paced, high pressure environment.
Added 1 hour ago
BC
Manager, Marketing, Temporary, Bell Media
Bell Canada
Montréal, QC
- $34.62 to $89.74 CAD / hour
- Full-time
- Contract
- On-site
…collaboratively with business units across the organization to ensure all customer facing activity is consistent with guiding principles of the Bell brand. At Bell, your talent and unique…
Added 1 hour ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Added 1 hour ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
Are you a commercial leader who thrives on building high-performing teams, growing customer relationships, and delivering measurable business results?
Added 1 hour ago
RM
Sales Associate | Canmore (Full-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- From $19 CAD / hour
- Full-time
- On-site
…responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers.Utilizing a wealth of natural product knowledge & experience, you will…
Added 1 hour ago
RM
Sales Associate | Banff (Part-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Part-time
- On-site
…responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers.Utilizing a wealth of natural product knowledge & experience, you will…
Added 1 hour ago
RM
Sales Associate | Banff (Full-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Full-time
- On-site
…responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers.Utilizing a wealth of natural product knowledge & experience, you will…
Added 1 hour ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 1 hour ago
RH
General Manager
Rodd Hotels and Resorts
Charlottetown, PE
- Full-time
This is an exciting opportunity for an experienced hospitality leader to lead a dynamic hotel operation, contribute to the continued success of Rodd Hotels & Resorts, and create exceptional…
Added 1 hour ago
Part-Time Fuel Truck Driver
The Seaboard Transport Group
Barrie, ON
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 1 hour ago
P
INJECTION MOULDING TECHNICIAN
PreciKam
Montreal, QC
- Full-time
Ensure that all parts produced meet or exceed customer and company quality standards.
Added 2 hours ago
W
Senior Merchant
Walmart
Mississauga, ON
- Full-time
…associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team…
Added 2 hours ago
AO
Food Production Worker
ANNE of Green Gables Chocolates
Charlottetown, PE
- Full-time
Our number one priority is the safety of our customers. We produce food and ensure customer safety. As well as a focus on customer satisfaction, we are known for the great taste and high…
Added 2 hours ago
BS
R&D Systems III / Systèmes R-D III
Boston Scientific
Montreal, QC
- Full-time
Minimum of 3 years' experience in product development within a regulated sector.
Added 2 hours ago
DC
Batcher
Dover Corporation
Cambridge, ON
- Full-time
Transchem Group is a leader in providing car wash solutions and is part of the Vehicle Wash Solutions Division. Specializing in chemical development of car wash chemicals, powerful…

Clio

Intermediate Customer Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology!

As a Customer Support Specialist for Clio Operate (formally known as ShareDo), you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary.

A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams.

Key Responsibilities

Customer Engagement

Build and maintain strong relationships with customers, providing a high level of support and service.
Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets.

Product Knowledge

Develop a good understanding of the Clio Operate (ShareDo) platform and how to provide effective first-line triage for support issues.
Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations.
Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support.

Service Desk Best Practices

Contribute your ideas and experience to the ongoing development of best practices.
Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately.
Contribute towards ticket analysis to improve knowledge and training across the team and wider business.

Service Desk Operations

Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency.
Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance.
Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development.
Monitor progress on outstanding bug fixes and provide updates to customers as required.
Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed.
Coordinate with customers regarding the status of open issues, ensuring clear communication.

Service Desk Reporting

Assist in compiling monthly reports on Service Desk performance and ticket resolution.

Skills and Experience

Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements.
Exemplary communication skills across both written and verbal interactions.
Previous experience in a customer facing technical support role.
Prior experience of working with cloud-based software or Azure hosted applications.
Working knowledge of Microsoft SQL could be an advantage.
Although not essential, previous experience of working within the legal industry could be beneficial.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $62,100 to $83,900 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The specialist will provide reliable technical support for the Clio Operate platform by resolving incoming tickets and ensuring adherence to service level agreements. They will also focus on continuous process improvement by analyzing ticket trends to streamline workflows and enhance the customer experience.

Requirements

Candidates should possess a bachelor's degree or diploma in a relevant field such as Computer Science or Business, along with strong communication and problem-solving skills. Previous experience in a customer-facing technical support role and familiarity with cloud-based software or Azure are highly beneficial.

Skills

Customer support
Technical support
SaaS
Ticket resolution
Triage
Communication
Problem-solving
Cloud-based software
Azure
Microsoft SQL
Service level agreements
Process improvement
Data analysis
Relationship management
Technical aptitude

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Clio Operate
ShareDo
SaaS
Legal AI
Technical Support
Customer Support
Service Desk
SLA
Azure
Microsoft SQL
Ticket Triage
Cloud-based software
Process Improvement
Data Analysis
Legal Technology
Troubleshooting
Communication
Problem-solving
Customer Engagement
Reporting

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