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Added 9 mins ago
H
Vice President & Managing Director, Canada Sales
HP
Mississauga, ON
- Full-time
…The Managing Director, Canada, will serve as a key thought leader and closely partner with HP sales leaders in the North America region. They will execute an omni-channel, multi-motion…
Added 9 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
…we know skilled trades professionals are the backbone of our…
Added 9 mins ago
CF
Travailleur d'entrepôt / Warehouse Worker
CTS Foods Brokers Inc
Montreal, QC · Lachine, Quebec
- Full-time
Les entreprises alimentaires CTS Inc. est un leader dans l'importation et la distribution de produits alimentaires, s'approvisionnant et livrant une gamme variée de produits alimentaires de…
Added 9 mins ago
SB
ACA, Aircraft Maintenance Engineer, YYC
Skyservice Business Aviation
Calgary, AB
- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 9 mins ago
SC
Janitorial Supervisor (70302847)
Sodexo Canada Ltd
Bolton, ON
- $21 CAD / hour
- Full-time
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55…
Added 9 mins ago
S
District Manager
Structube
Waterloo, ON
- Full-time
Reporting to the Vice President, Sales and Operations, the District Manager is responsible for the overall performance of a district, including sales, profitability, customer experience and…
Added 9 mins ago
HG
DC Team Leader- FT Inbound (3rd Shift)
H&M Group
Ajax, ON
- Full-time
DC Team Leader Leads a high-performing DC team to ensure daily operational excellence, focusing on team development, compliance, and continuous improvement to support customer satisfaction…
Added 24 mins ago
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Baker/Breakfast Cook - Northern Manitoba Remote Camp Operations
Dexterra
Winnipeg, MB
- Full-time
Added 24 mins ago
U
Route Service Representative - UniFirst Canada
UniFirst
Regina, SK
- Full-time
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Added 24 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 24 mins ago
U
Maintenance Technician II - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
Effectuer diverses opérations de soudage, y compris MIG, TIG, ARC, la coupe et le brasage.
Added 37 mins ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 37 mins ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 37 mins ago
B
Intern, Engineering Stress (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 37 mins ago
B
Intern, Global Expansion (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 37 mins ago
B
Leader, Material Logistics (Evening Shift)
Bombardier
Dorval, QC
- Full-time
Plan the daily operations of your sector and follow up on them.
Added 37 mins ago
SF
President and Vice-Chancellor
Simon Fraser University
Vancouver, BC · Metro Vancouver A, BC
- $440,000 to $500,000 CAD / year
- Full-time
…another defining moment, and is seeking an exceptional academic leader to serve as its next President and…
Added 37 mins ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property…
Added 37 mins ago
H
DC Team Leader- FT Inbound (3rd Shift)
H&M
Ajax, ON
- Full-time
DC Team Leader Leads a high-performing DC team to ensure daily operational excellence, focusing on team development, compliance, and continuous improvement to support customer satisfaction…
Added 37 mins ago
SS
Product Market Leader - Aerospace and Defence
Samuel, Son & Co.
Markham, ON
- Full-time
- Build deep market expertise and serve as ATG’s internal leader on aerospace and defence customer requirements, competitive positioning, market trends, and approval pathways.
Added 37 mins ago
CF
Travailleur d'entrepôt / Warehouse Worker
CTS Foods
Montreal, QC
- Full-time
Les entreprises alimentaires CTS Inc. est un leader dans l'importation et la distribution de produits alimentaires, s'approvisionnant et livrant une gamme variée de produits alimentaires de…
Added 37 mins ago
AH
Physiotherapist II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
As a Physiotherapist II (Team Leader), you will coordinate physiotherapy and allied health services, providing advanced clinical expertise, leadership, and support within an…
Added 39 mins ago
Transportation Operations Supervisor
Canada Cartage Group of Companies
Ajax, ON
The Transportation Operations Supervisor is primarily responsible for providing effective transportation services to customers, and manage the department’s resources and work processes cost…
Added 39 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Cookstown, ON
You’re a natural leader who knows how to motivate a team;
Added 39 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
You are a natural leader who knows how to motivate a team;

Clio

Intermediate Customer Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology!

As a Customer Support Specialist for Clio Operate (formally known as ShareDo), you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary.

A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams.

Key Responsibilities

Customer Engagement

Build and maintain strong relationships with customers, providing a high level of support and service.
Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets.

Product Knowledge

Develop a good understanding of the Clio Operate (ShareDo) platform and how to provide effective first-line triage for support issues.
Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations.
Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support.

Service Desk Best Practices

Contribute your ideas and experience to the ongoing development of best practices.
Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately.
Contribute towards ticket analysis to improve knowledge and training across the team and wider business.

Service Desk Operations

Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency.
Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance.
Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development.
Monitor progress on outstanding bug fixes and provide updates to customers as required.
Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed.
Coordinate with customers regarding the status of open issues, ensuring clear communication.

Service Desk Reporting

Assist in compiling monthly reports on Service Desk performance and ticket resolution.

Skills and Experience

Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements.
Exemplary communication skills across both written and verbal interactions.
Previous experience in a customer facing technical support role.
Prior experience of working with cloud-based software or Azure hosted applications.
Working knowledge of Microsoft SQL could be an advantage.
Although not essential, previous experience of working within the legal industry could be beneficial.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $62,100 to $83,900 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The specialist will provide reliable technical support for the Clio Operate platform by resolving incoming tickets and ensuring adherence to service level agreements. They will also focus on continuous process improvement by analyzing ticket trends to streamline workflows and enhance the customer experience.

Requirements

Candidates should possess a bachelor's degree or diploma in a relevant field such as Computer Science or Business, along with strong communication and problem-solving skills. Previous experience in a customer-facing technical support role and familiarity with cloud-based software or Azure are highly beneficial.

Skills

Customer support
Technical support
SaaS
Ticket resolution
Triage
Communication
Problem-solving
Cloud-based software
Azure
Microsoft SQL
Service level agreements
Process improvement
Data analysis
Relationship management
Technical aptitude

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Clio Operate
ShareDo
SaaS
Legal AI
Technical Support
Customer Support
Service Desk
SLA
Azure
Microsoft SQL
Ticket Triage
Cloud-based software
Process Improvement
Data Analysis
Legal Technology
Troubleshooting
Communication
Problem-solving
Customer Engagement
Reporting

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