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Added 4 mins ago
SD
Scientist II Assay Development
Sekisui Diagnostics P.E.I. Ltd.
Charlottetown, PE
- Full-time
…functions to support technology transfer, manufacturing and broader product development initiatives, while remaining actively engaged in routine laboratory activities required to support…
Added 6 mins ago
DH
Assistant Banquet Manager
Delta Hotels by Marriott Prince Edward
Charlottetown, PE
- Full-time
Interacts with guests to obtain feedback on product quality and service levels.
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Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…database within the Corporate market segment. Develop and promote product image and awareness by direct sales campaigns and attendance at key market related tradeshows and events. Prepare…
Added 9 mins ago
KB
Cashier - Part Time
Kent Building Supplies
St. Stephen, NB
- $15.9 to $18 CAD / hour
- Part-time
- On-site
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Gatehouse Associate
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Truro, NS
- $17 to $31 CAD / hour
- Full-time
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(CAN) Food Lead Department Manager
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, and resolving…
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SAP Authorized Trainer - United States & Canada
Udacity
Canada
Stay current with SAP product enhancements, curriculum updates, and training methodologies.
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(CAN) Health and Beauty Team Lead
Walmart
Flin Flon, MB
- Full-time
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Software Engineer - AI/Inference /Gateway
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Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
The Nutanix Enterprise AI team is responsible for strategic product areas including LLM Inference and the AI Gateway. We are at the forefront of Nutanix's mission to simplify AI deployment,…
Added 31 mins ago
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(CAN) Gérant de rayon, fruits et légumes
Walmart
Thetford Mines, QC
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Leads by example by greeting customers in a friendly and professional manner, assisting with product selection, locating merchandise, and promoting products and services to support purchase…
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(CAN) Food Lead Department Manager
Walmart
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- Full-time
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(CAN) Health and Beauty Team Lead
Walmart
Peterborough, ON
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Added 31 mins ago
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(CAN) Food & Consumables Team Lead
Walmart
Calgary, AB
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(CAN) GM Lead Department Manager
Walmart
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Leader d’équipe, alimentation et produits consommables
Walmart
Montreal, QC
- Full-time
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(CAN) Food Lead Department Manager
Walmart
Surrey, BC
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Added 32 mins ago
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Draftsperson
O'Connor Glass Ltd.
Charlottetown, PE
- Full-time
Work with suppliers, product development, and project teams to identify practical and manufacturable solutions.
Added 38 mins ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
Job Title: Information Security Officer 3 (Security Architect, Application and Product Security)
Added 41 mins ago
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Software Developer
Nuwelcom Inc
Charlottetown, PE
- Full-time
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Added 46 mins ago
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Added 46 mins ago
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Mississauga, ON
- Full-time
…gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN,…
Added 46 mins ago
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Sr Manager, Solutions
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- Full-time
…gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN,…
Added 46 mins ago
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R&D Systems III / Systèmes R-D III
Boston Scientific
Montreal, QC
- Full-time
…requirements and manage system specifications throughout the product development lifecycle. This role contributes to process improvements, conducts risk assessments and supports regulatory…
Added 46 mins ago
DC
Batcher
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Cambridge, ON
- Full-time
…gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN,…
Added 59 mins ago
LC
Testing Technician
LabTest Certification Inc.
Delta, BC
- $50,000 to $60,000 CAD / year
- Full-time
In this role, you will perform hands-on laboratory testing and equipment setup to support product compliance and certification activities. You will work closely with senior technicians and…

Clio

Intermediate Customer Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology!

As a Customer Support Specialist for Clio Operate (formally known as ShareDo), you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary.

A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams.

Key Responsibilities

Customer Engagement

Build and maintain strong relationships with customers, providing a high level of support and service.
Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets.

Product Knowledge

Develop a good understanding of the Clio Operate (ShareDo) platform and how to provide effective first-line triage for support issues.
Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations.
Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support.

Service Desk Best Practices

Contribute your ideas and experience to the ongoing development of best practices.
Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately.
Contribute towards ticket analysis to improve knowledge and training across the team and wider business.

Service Desk Operations

Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency.
Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance.
Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development.
Monitor progress on outstanding bug fixes and provide updates to customers as required.
Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed.
Coordinate with customers regarding the status of open issues, ensuring clear communication.

Service Desk Reporting

Assist in compiling monthly reports on Service Desk performance and ticket resolution.

Skills and Experience

Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements.
Exemplary communication skills across both written and verbal interactions.
Previous experience in a customer facing technical support role.
Prior experience of working with cloud-based software or Azure hosted applications.
Working knowledge of Microsoft SQL could be an advantage.
Although not essential, previous experience of working within the legal industry could be beneficial.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $62,100 to $83,900 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The specialist will provide reliable technical support for the Clio Operate platform by resolving incoming tickets and ensuring adherence to service level agreements. They will also focus on continuous process improvement by analyzing ticket trends to streamline workflows and enhance the customer experience.

Requirements

Candidates should possess a bachelor's degree or diploma in a relevant field such as Computer Science or Business, along with strong communication and problem-solving skills. Previous experience in a customer-facing technical support role and familiarity with cloud-based software or Azure are highly beneficial.

Skills

Customer support
Technical support
SaaS
Ticket resolution
Triage
Communication
Problem-solving
Cloud-based software
Azure
Microsoft SQL
Service level agreements
Process improvement
Data analysis
Relationship management
Technical aptitude

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Clio Operate
ShareDo
SaaS
Legal AI
Technical Support
Customer Support
Service Desk
SLA
Azure
Microsoft SQL
Ticket Triage
Cloud-based software
Process Improvement
Data Analysis
Legal Technology
Troubleshooting
Communication
Problem-solving
Customer Engagement
Reporting

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