Find work in Canada.

333,351 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
I
Growth Marketing Team Lead
Intelcom
Montreal, QC · Service Centre (Montreal)
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 3 mins ago
I
Operations Supervisor
Intelcom
Timmins, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 3 mins ago
R
Stage - Hiver 2027 - Développement Logiciel Avancé, Méthodes Numériques / Internship - Winter 2027 - Advanced Software Development, Numerical Methods
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 mins ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more…
Added 3 mins ago
P
Assistant Store Manager
Pandora
Toronto, ON
- Full-time
You can demonstrate you’re a results-oriented leader with at least 2 years of experience in a high-performance selling environment.
Added 3 mins ago
Mobile Client Advisor, Auto Insurance
Acera Insurance Services Ltd.
Kelowna, BC
…service. Previous sales experience will be an asset as you will be working autonomously in a fast paced environment. The schedule for this role is made up of four 9 hour shifts per week.…
Added 3 mins ago
Microsoft Alliance Presales Lead - Security
EY
Vancouver, BC · Toronto, ON
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Added 3 mins ago
Microsoft Alliance Presales Lead - Cloud and AI Platforms
EY
Toronto, ON
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Added 3 mins ago
Microsoft Alliance Presales Lead - AI Business Solutions
EY
Vancouver, BC · Toronto, ON
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Added 3 mins ago
QA Team Leader
Nestle Operational Services Worldwide SA
Toronto, ON
…technicians in performing simple analysis and tests related to their working area (as needed). This position is an existing…
Added 3 mins ago
Finance & Personnel Unit Lead
Government of Alberta
Hinton, AB
Are you a strategic leader with a passion for finance, people management, and operational excellence? Join the Hinton Training Centre (HTC) and play a pivotal role in supporting the…
Added 3 mins ago
TM
Global Entity Services Specialist / Spécialiste Services aux entités mondiales
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side…
Added 3 mins ago
Mixer/Assembler B shift
McCormick & Company
London, ON
Working in our manufacturing environment, you will:
Added 18 mins ago
Scientific Leader, CMC Biosimilars
Apotex
Toronto, ON · North York, ON
…closely and in-depth with multiple global vendors in a virtual environment to deliver projects from inception to launch (co-development or in-licensing…
Added 18 mins ago
GT
Corporate Controller
Goway Travel
Toronto, ON
- Full-time
…systems, and reporting platforms into a streamlined reporting environment. The successful candidate will build a trusted single source of truth, strengthen governance and controls,…
Added 18 mins ago
BR
Concierge
BGO Real Estate
ON · Mississauga, ON
- Full-time
…presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute…
Added 18 mins ago
W
Mill Manager
Weyerhaeuser
Grande Prairie, AB
- Full-time
Experience working in a unionized environment
Added 18 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 18 mins ago
S
Global Geochemistry Business Development Lead
SGS
Mississauga, ON
- Full-time
Working closely with regional teams and other SGS business groups, you will help develop value-added service offerings, enhance the client experience, and expand SGS's global commercial…
Added 18 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
Saint John, NB
- Full-time
Working collaboratively with clients, site supervision, operations leadership, and functional support teams, the Site Manager helps maintain FLINT's commitment to safe, reliable, and…
Added 18 mins ago
Business Development Manager
riverside.fm
Toronto, ON
Tech & AI Fluency: Comfortable working across a range of platforms and sales tools, with an AI-forward approach. You know how to leverage the tools available to you to extract the…
Added 30 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 30 mins ago
G
Operations Manager
GardaWorld
Sudbury, ON · Greater Sudbury, ON
- Full-time
Are you dynamic, autonomous and results-oriented? Does the idea of working in an ever-changing environment excite you? Join our team and take part in all the many challenges that GardaWorld…
Added 30 mins ago
MG
Global Entity Services Specialist / Spécialiste, Services aux entités mondiales
Maples Group
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side…
Added 30 mins ago
G
Coin Room Processor
GardaWorld
Halifax, NS
- Full-time
Safe work environment with efficient equipment

Clio

Intermediate Customer Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology!

As a Customer Support Specialist for Clio Operate (formally known as ShareDo), you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary.

A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams.

Key Responsibilities

Customer Engagement

Build and maintain strong relationships with customers, providing a high level of support and service.
Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets.

Product Knowledge

Develop a good understanding of the Clio Operate (ShareDo) platform and how to provide effective first-line triage for support issues.
Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations.
Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support.

Service Desk Best Practices

Contribute your ideas and experience to the ongoing development of best practices.
Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately.
Contribute towards ticket analysis to improve knowledge and training across the team and wider business.

Service Desk Operations

Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency.
Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance.
Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development.
Monitor progress on outstanding bug fixes and provide updates to customers as required.
Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed.
Coordinate with customers regarding the status of open issues, ensuring clear communication.

Service Desk Reporting

Assist in compiling monthly reports on Service Desk performance and ticket resolution.

Skills and Experience

Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role:

Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by August 2026, or recent graduate within the past 2 years)
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements.
Exemplary communication skills across both written and verbal interactions.
Previous experience in a customer facing technical support role.
Prior experience of working with cloud-based software or Azure hosted applications.
Working knowledge of Microsoft SQL could be an advantage.
Although not essential, previous experience of working within the legal industry could be beneficial.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $62,100 to $83,900 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply About employer

More about this job

Responsibilities

The specialist will provide reliable technical support for the Clio Operate platform by resolving incoming tickets and ensuring adherence to service level agreements. They will also focus on continuous process improvement by analyzing ticket trends to streamline workflows and enhance the customer experience.

Requirements

Candidates should possess a bachelor's degree or diploma in a relevant field such as Computer Science or Business, along with strong communication and problem-solving skills. Previous experience in a customer-facing technical support role and familiarity with cloud-based software or Azure are highly beneficial.

Skills

Customer support
Technical support
SaaS
Ticket resolution
Triage
Communication
Problem-solving
Cloud-based software
Azure
Microsoft SQL
Service level agreements
Process improvement
Data analysis
Relationship management
Technical aptitude

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Clio Operate
ShareDo
SaaS
Legal AI
Technical Support
Customer Support
Service Desk
SLA
Azure
Microsoft SQL
Ticket Triage
Cloud-based software
Process Improvement
Data Analysis
Legal Technology
Troubleshooting
Communication
Problem-solving
Customer Engagement
Reporting

Report this job