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Added 13 mins ago
AG
Coordonnateur de projet
Adelphi Group
Montreal, QC
- Full-time
…friends who specialize in media planning, business strategy, project management, and digital and audio & video…
Added 13 mins ago
UO
Lead Coordinator, Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Using a wide range of tools, techniques, and skills, the Lead Coordinator supports the planning, administration, coordination, and evaluation of projects and initiatives for the Office of…
Added 26 mins ago
PG
HSE Coordinator
Plan Group Inc.
Mississauga, ON
- Full-time
Coordinate and mentor project safety & health walk-through assessments with supervision. Review any assessment findings with appropriate parties. Follow up by documenting the items which…
Added 28 mins ago
HH
Indigenous Health Coordinator
Hamilton Health Sciences
Hamilton, ON
- Full-time
Reporting to the Manager, Indigenous Health, the Indigenous Health Coordinator is an integral member of the Indigenous Health Team and plays a key role in supporting Indigenous patients and…
Added 28 mins ago
HH
Research Coordinator
Hamilton Health Sciences
Hamilton, ON
- Full-time
The Research Coordinator will lead the conduct of several research studies within the field of critical care. The Research Coordinator is accountable to the PI and is responsible for all…
Added 28 mins ago
A
Sample Logistics Coordinator, Sample Management - 12-month contract
Altasciences
Laval, QC
- Full-time
The Sample Logistic Coordinator, Sample Management is responsible for overseeing activities for all incoming sample shipments/reception:
Added 28 mins ago
A
Quality Assurance Coordinator
Altasciences
Laval, QC
- Full-time
The Quality Assurance Coordinator is responsible for ensuring a continuous climate of collaborative work between operations/scientific staff and Quality Assurance department (QA) staff, and…
Added 28 mins ago
CH
Digital Marketing Coordinator
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
The Impact the Digital Marketing Coordinator can make:
Added 28 mins ago
V
Plant Operations Coordinator Intern
Vylor
Chatham-Kent, ON · NA-CA-Chatham-Production
- Part-time
…assigned and tasked with a hands-on, experience-driven summer project while also learning production operations through mentorship and guidance from site…
Added 28 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
Work closely with the Project Manager and Technical Coordinator to ensure an integrated package delivery approach.
Added 38 mins ago
AH
Coordinator, Community Engagement
Argonauts Holdings Limited Partnership
Toronto, ON · MLSE Launchpad
- Full-time
As the Community Engagement Coordinator, you will be responsible for the overall positive experience of the MLSE LaunchPad members participating in our amazing programs, cool opportunities…
Added 38 mins ago
AH
Integrated Commercial Marketing Coordinator
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Coordinator, Integrated Commercial Marketing – Basketball Vertical (Toronto Raptors & Raptors 905)
Added 41 mins ago
TC
HSE Advisor
The Cahill Group
Conklin, AB
- Full-time
…Conklin, AB area. In this role, you will work closely with the project team, tradespeople, contractors, and clients to promote a strong safety culture and ensure compliance with HSE…
Added 52 mins ago
Coordinator, Marketing
Maison Birks
Montreal, QC
As a marketing coordinator for our Birks Corporate Office, located in downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As…
Added 52 mins ago
SJ
Smoking Cessation Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Smoking Cessation Program Project Coordinator provides evidence‑informed counselling, education, and support to individuals seeking to reduce or quit commercial tobacco use. Using…
Added 1 hour ago
WI
Junior Document Control Coordinator
WSP in Canada
BC · British Columbia, Canada
- Full-time
Join a team where organization, accuracy, and collaboration help drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting…
Added 1 hour ago
WI
Junior Document Control Coordinator
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
Join a team where organization, accuracy, and collaboration help drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting…
Added 1 hour ago
WI
Junior Document Control Coordinator
WSP in Canada
AB · Alberta, Canada
- Full-time
Join a team where organization, accuracy, and collaboration help drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting…
Added 1 hour ago
WI
Junior Document Control Coordinator
WSP in Canada
MB · Manitoba, Canada
- Full-time
Join a team where organization, accuracy, and collaboration help drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting…
Added 1 hour ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health Authority
Surrey, BC
- $32.43 to $46.62 CAD / hour
- Temporary
…Fraser Health is seeking a collaborative and results-driven Project Coordinator, Physician Quality Improvement (PQI) professional to help advance quality improvement initiatives that…
Added 1 hour ago
SD
Merchandising Crew Associate
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Merchandise sections as per planograms, following merchandising standards and direction from the Store Development Coordinator and Project Leader.
Added 1 hour ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
…financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver exceptional client…
Added 1 hour ago
SD
Manager, Acquisition Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
Act as a central point of contact and coordinator for all operational integration activities, collaborating closely with Pharmacy Operations, IT, Finance, Real Estate, Legal, and HR to…
Added 1 hour ago
WI
Junior Document Control Coordinator
WSP in Canada
BC · British Columbia, Canada
- Full-time
Join a team where organization, accuracy, and collaboration help drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting…
Added 1 hour ago
FA
Project Coordinator
FitzGerald and Snow (2010) Ltd.
Charlottetown, PE
- Full-time
The Project Coordinator supports our Project Managers and Site Superintendents with the day-to-day coordination of active construction projects, and is cross-trained to provide light…

Clio

Manager, Continuity & Response

Calgary, AB, Canada
Burnaby, BC, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

About the Team

This role sits within Clio's Security and Compliance organization and owns the programs that keep Clio resilient when things go wrong: incident management and disaster recovery. It's a cross-cutting function - you'll work cross functionally with Production Engineering, Corporate Security, IT, Communications, and product teams to make sure that when an incident or disaster hits, Clio responds fast, recovers cleanly, and gets better afterward. This is a program you'll have the opportunity to improve, own and shape.

About the Role

As Manager, Continuity & Response you oversee Clio's Business Continuity program to ensure readiness and response capabilities are active, tested, and up-to-date. You will be collaborating with other leaders across the organization to improve the incident management and disaster recovery programs end-to-end: the tooling, plans, exercises, tests, metric definitions, and follow-through that turns lessons into durable improvements. You are a coordinator and a program leader - your job is to make sure the right people, playbooks, and structures are in place so that when Clio is under pressure, the response is fast, calm, and effective.

This is a Manager level role at Clio and it carries manager-level scope and accountability: you own a roadmap, you drive outcomes that show up in company results, you are the voice of resilience with senior partners, and you bring clarity to ambiguous, high-pressure situations. You'll stay hands-on - designing tabletop scenarios, configuring incident tooling, and analyzing incident data - while operating with the judgment, decision-making framework, and cross-functional influence expected of a manager.

What You'll Do

Design and run tabletop exercises - departmental, team-specific, and scenario-specific - from writing the scenario and injects through facilitation, and capture the gaps they surface.
Turn lessons into action - convert findings from tabletops, DR tests, and real incidents into action plans, drive them to completion with the owning teams, and hold the loop closed.
Keep disaster recovery current - ensure DR plans, recovery tiers, RTO/RPO targets, and runbooks keep pace with Clio's evolving architecture.
Coordinate and lead DR tests - assist in scheduling and overseeing failover and recovery exercises, documenting results, and circulate reports for review and executive approval.
Manage the incident management tooling - administer the incident management platform: define incident types, severities, response flows, escalations, roles, and automations.
Own the incident metrics - track and interpret incident statistics and trends (frequency, time-to-detect/resolve, effort distribution, recurrence), surface where time is being spent well or poorly, and identify redundancies and process changes that make response more effective.
Own and defend the resilience roadmap - propose improvements, sequence the program, and educate leadership and partner teams on why it's the right thing to invest in.
Be the connective tissue in a crisis - bring structure and clarity to live incidents and crisis-management escalations using the Incident Command structure.
Partner on cyber resilience - work with Security, IT, and Production Engineering on recovery and resilience planning scenarios.
Leverage AI effectively - use AI to assist and accelerate your objectives, modelling good, effective AI use for the teams you collaborate with.
Communicate for trust - maintain the standards for internal situation reporting and external/customer communication clear, timely, and factual.

What You Bring

Required

Hands-on experience owning incident management and/or disaster recovery programs at a technology or SaaS company.
Trained and fluent in the Incident Command structure (or an equivalent major-incident framework), and comfortable bringing that structure to bear under pressure.
Direct experience with Crisis Management Teams at tech companies - their workflows, practices, and how they train and test - and how a resilience program supports them.
Demonstrated track record writing and facilitating tabletop exercises and driving the resulting action items to completion.
Experience coordinating DR tests end-to-end: planning, execution, results reporting, and shepherding reports through approvals.
Hands-on administration of an incident management platform (e.g. incident.io, PagerDuty, FireHydrant, Opsgenie).
Strong grasp of DR/BC fundamentals - RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy - and how they map onto a modern cloud architecture.
Comfortable and effective with AI - you actively use it to work faster and better, and can bring others along.
A deliberate decision-making approach and strong bias to action - you make fast, high-quality calls under uncertainty.
Excellent written and verbal communication - able to move between an engineer, an executive, and a customer-facing team without losing the thread.
Comfort with ambiguity and change - you can be dropped into a messy situation to bring clarity.

Preferred

Experience partnering with SecOps/IR on cyber recovery (ransomware, clean-room/immutable backup recovery).
Familiarity with ITIL / major incident management practices and SLA-driven prioritization.
Experience running blameless post-incident reviews and building the metrics/reporting that track program health over time.
Certifications such as CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP.
Experience building a resilience program through toward maturity.

What Makes You a Great Fit

You own the outcome - when a job isn't getting done, you navigate the org to the right owner.
You bring a player-coach posture - senior enough to shape the program and defend the roadmap, hands-on enough to write the scenario, configure the tool, and read the data yourself.
You're calm and clear under pressure, and that steadiness is something the people around you feel and borrow during a real event.
You treat failure as a source of learning, not blame - every incident and every test makes the program sharper.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $120,200 to $180,200 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The Manager of Continuity & Response oversees the organization's business continuity, incident management, and disaster recovery programs. This role involves designing tabletop exercises, managing incident tooling, and driving resilience improvements through cross-functional collaboration.

Requirements

Candidates must have hands-on experience managing incident and disaster recovery programs within a technology or SaaS environment. Proficiency in the Incident Command structure and strong communication skills are essential for navigating high-pressure situations.

Skills

Incident management
Disaster recovery
Crisis management
Tabletop exercises
Incident command structure
Business continuity
Risk management
Cloud architecture
SaaS
Cyber resilience
Data analysis
Project management
Communication
Leadership
Strategic planning
AI utilization

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Incident management
Disaster recovery
Business continuity
SaaS
Incident command
Tabletop exercises
RTO
RPO
Cloud architecture
Cyber resilience
Crisis management
ITIL
CBCP
MBCP
ABCP
CISM
CISA
CRISC
PMP
Incident.io
PagerDuty
FireHydrant
Opsgenie
SecOps
IR
Ransomware
Immutable backup
AI
Resilience roadmap
SLA

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