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Added 2 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
…teams, civil infrastructure, rail systems, procurement, and project controls, the Technical Specifications Coordinator will lead the development, coordination, integration, and quality…
Added 9 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
…consistency. Concurrently, the role will also lead and manage the job architecture framework as well as be responsible for external benchmarking and market…
Added 15 hours ago
CO
Senior Software Developer
City of Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Coordinator of Data & Applications, the Senior Software Developer leads the conception and development of complicated and more in-depth software solutions that harmonize…
Added 16 hours ago
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Content & Pursuits Coordinator
Heavy
Calgary, AB
- Full-time
Heavy creates bold, unexpected work in the built world. We’re looking for a Content & Pursuits Coordinator to help tell the stories behind our projects and support the proposals,…
Added 17 hours ago
IH
Content & Pursuits Coordinator
Inspired HR
Calgary, AB
- Full-time
We’re looking for a Content & Pursuits Coordinator who can help turn that strategy into action. This role is equal parts creative and organized, capturing the stories happening across Heavy…
Added 18 hours ago
CA
BIM Coordinator
Cumulus Architects
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…collective intelligence. Simply put, we believe that making architecture together in a studio environment makes a…
Added 20 hours ago
RE
Proposal Coordinator
Reinbold Engineering Group
Calgary, AB
- Full-time
…our employees through training, mentorship, and meaningful project experience, providing opportunities to grow both professionally and…
Added 1 day ago
BC
Project Coordinator - Buildings East
Bird Construction
Winnipeg, MB
- Full-time
Project Coordinator - Buildings EastAs a Project Coordinator, you will gain hands on experience supporting daily construction activities while working closely with Superintendents, Project…
Added 1 day ago
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Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
The Commercial Management Coordinator supports the delivery of the Ontario Line Technical Advisory program by integrating commercial management, cost controls, schedule support, risk…
Added 1 day ago
EC
Project Coordinator
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Project Coordinator, you will need to provide high-level administrative support to the project team. Perform tasks such as reviewing and logging shop drawings; implementation and…
Added 1 day ago
Quality Coordinator - Building - La Manic
Pomerleau
Baie-Comeau, QC
As a Quality Coordinator, you will play a key role in ensuring quality compliance and overall project performance.
Added 2 days ago
BIM Coordinator
WF Group Inc.
Edmonton, AB
WalterFedy is seeking a well-rounded, energetic BIM Coordinator to work with our integrated team on Revit project initiation, BIM coordination, Clash Detection, Quality Assurance, content…
Added 2 days ago
PC
Senior Development Coordinator – Calgary
Porte Communities
Calgary, AB
- Full-time
As the company expands its platform, Calgary has emerged as a key growth region. Porte’s current project pipeline includes five purpose-built rental projects in various stages of…
Added 2 days ago
Principal Network Engineer
Hasbro
Montreal, QC
…enforces least privilege from edge to cloud! You will bring this project to a definitive…
Added 2 days ago
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Project Coordinator - Buildings
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Buildings Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…
Added 2 days ago
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Manager, Continuity & Response
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
…follow-through that turns lessons into durable improvements. You are a coordinator and a program leader - your job is to make sure the right people, playbooks, and structures are in place…
Added 2 days ago
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Development Coordinator
EllisDon
Mississauga, ON
- Full-time
Work with architect and other consultants to develop the project design from schematic to working drawings;
Added 2 days ago
E
Virtual Design and Construction Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
You as a Virtual Design and Construction Coordinator will:
Added 2 days ago
E
VDC Coordinator
EllisDon
Nanaimo, BC · British Columbia Projects
- Full-time
Be a part of a project team working in a fast paced environment with project managers, superintendents, and engineers on-site.
Added 2 days ago
AL
Coordonnateur(trice) du marketing technique/Technical Marketing Coordinator
Axis Lighting
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Marketing Coordinator brings products and brands to life through physical and technical marketing experiences, including trade shows, events, displays, sample kits, and sales…
Added 2 days ago
PC
Construction Project Manager
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Operations)
- Full-time
Work closely with the project coordinator in terms of template updates and reporting
Added 2 days ago
DC
Coordinator, Professional Services (Consultant) Contracts & Security
Defence Construction Canada
Halifax, NS
- Contract
The Coordinator, Professional Services (Consultant) Contracts & Security, manages and administers low-risk professional services contracts or supports senior contract coordinators on higher…
Added 2 days ago
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Site Reviewer
Stantec
Winnipeg, MB
- Full-time
Provides the Project Manager with updates on project progress or delays to client, design professionals, and/or coordinator.
Added 2 days ago
UH
Senior Project Coordinator - FM-PRO Redevelopment Projects
University Health Network
Toronto, ON
- Part-time
As an integral member of the Redevelopment Projects Team, the Senior Project Coordinator assists in organizing and orchestrating construction projects, under the direction of the…
Added 2 days ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Calgary, AB
Our team is currently looking for a Coordinator, Centre of Excellence - Learning and Development. The successful candidate will be responsible for coordinating enterprise-wide learning…

Clio

Manager, Continuity & Response

Calgary, AB, Canada
Burnaby, BC, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

About the Team

This role sits within Clio's Security and Compliance organization and owns the programs that keep Clio resilient when things go wrong: incident management and disaster recovery. It's a cross-cutting function - you'll work cross functionally with Production Engineering, Corporate Security, IT, Communications, and product teams to make sure that when an incident or disaster hits, Clio responds fast, recovers cleanly, and gets better afterward. This is a program you'll have the opportunity to improve, own and shape.

About the Role

As Manager, Continuity & Response you oversee Clio's Business Continuity program to ensure readiness and response capabilities are active, tested, and up-to-date. You will be collaborating with other leaders across the organization to improve the incident management and disaster recovery programs end-to-end: the tooling, plans, exercises, tests, metric definitions, and follow-through that turns lessons into durable improvements. You are a coordinator and a program leader - your job is to make sure the right people, playbooks, and structures are in place so that when Clio is under pressure, the response is fast, calm, and effective.

This is a Manager level role at Clio and it carries manager-level scope and accountability: you own a roadmap, you drive outcomes that show up in company results, you are the voice of resilience with senior partners, and you bring clarity to ambiguous, high-pressure situations. You'll stay hands-on - designing tabletop scenarios, configuring incident tooling, and analyzing incident data - while operating with the judgment, decision-making framework, and cross-functional influence expected of a manager.

What You'll Do

Design and run tabletop exercises - departmental, team-specific, and scenario-specific - from writing the scenario and injects through facilitation, and capture the gaps they surface.
Turn lessons into action - convert findings from tabletops, DR tests, and real incidents into action plans, drive them to completion with the owning teams, and hold the loop closed.
Keep disaster recovery current - ensure DR plans, recovery tiers, RTO/RPO targets, and runbooks keep pace with Clio's evolving architecture.
Coordinate and lead DR tests - assist in scheduling and overseeing failover and recovery exercises, documenting results, and circulate reports for review and executive approval.
Manage the incident management tooling - administer the incident management platform: define incident types, severities, response flows, escalations, roles, and automations.
Own the incident metrics - track and interpret incident statistics and trends (frequency, time-to-detect/resolve, effort distribution, recurrence), surface where time is being spent well or poorly, and identify redundancies and process changes that make response more effective.
Own and defend the resilience roadmap - propose improvements, sequence the program, and educate leadership and partner teams on why it's the right thing to invest in.
Be the connective tissue in a crisis - bring structure and clarity to live incidents and crisis-management escalations using the Incident Command structure.
Partner on cyber resilience - work with Security, IT, and Production Engineering on recovery and resilience planning scenarios.
Leverage AI effectively - use AI to assist and accelerate your objectives, modelling good, effective AI use for the teams you collaborate with.
Communicate for trust - maintain the standards for internal situation reporting and external/customer communication clear, timely, and factual.

What You Bring

Required

Hands-on experience owning incident management and/or disaster recovery programs at a technology or SaaS company.
Trained and fluent in the Incident Command structure (or an equivalent major-incident framework), and comfortable bringing that structure to bear under pressure.
Direct experience with Crisis Management Teams at tech companies - their workflows, practices, and how they train and test - and how a resilience program supports them.
Demonstrated track record writing and facilitating tabletop exercises and driving the resulting action items to completion.
Experience coordinating DR tests end-to-end: planning, execution, results reporting, and shepherding reports through approvals.
Hands-on administration of an incident management platform (e.g. incident.io, PagerDuty, FireHydrant, Opsgenie).
Strong grasp of DR/BC fundamentals - RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy - and how they map onto a modern cloud architecture.
Comfortable and effective with AI - you actively use it to work faster and better, and can bring others along.
A deliberate decision-making approach and strong bias to action - you make fast, high-quality calls under uncertainty.
Excellent written and verbal communication - able to move between an engineer, an executive, and a customer-facing team without losing the thread.
Comfort with ambiguity and change - you can be dropped into a messy situation to bring clarity.

Preferred

Experience partnering with SecOps/IR on cyber recovery (ransomware, clean-room/immutable backup recovery).
Familiarity with ITIL / major incident management practices and SLA-driven prioritization.
Experience running blameless post-incident reviews and building the metrics/reporting that track program health over time.
Certifications such as CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP.
Experience building a resilience program through toward maturity.

What Makes You a Great Fit

You own the outcome - when a job isn't getting done, you navigate the org to the right owner.
You bring a player-coach posture - senior enough to shape the program and defend the roadmap, hands-on enough to write the scenario, configure the tool, and read the data yourself.
You're calm and clear under pressure, and that steadiness is something the people around you feel and borrow during a real event.
You treat failure as a source of learning, not blame - every incident and every test makes the program sharper.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $120,200 to $180,200 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The Manager of Continuity & Response oversees the organization's business continuity, incident management, and disaster recovery programs. This role involves designing tabletop exercises, managing incident tooling, and driving resilience improvements through cross-functional collaboration.

Requirements

Candidates must have hands-on experience managing incident and disaster recovery programs within a technology or SaaS environment. Proficiency in the Incident Command structure and strong communication skills are essential for navigating high-pressure situations.

Skills

Incident management
Disaster recovery
Crisis management
Tabletop exercises
Incident command structure
Business continuity
Risk management
Cloud architecture
SaaS
Cyber resilience
Data analysis
Project management
Communication
Leadership
Strategic planning
AI utilization

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Incident management
Disaster recovery
Business continuity
SaaS
Incident command
Tabletop exercises
RTO
RPO
Cloud architecture
Cyber resilience
Crisis management
ITIL
CBCP
MBCP
ABCP
CISM
CISA
CRISC
PMP
Incident.io
PagerDuty
FireHydrant
Opsgenie
SecOps
IR
Ransomware
Immutable backup
AI
Resilience roadmap
SLA

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