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Added 7 mins ago
CA
Construction Administrator / CA Lead
Coles Associates Ltd
Charlottetown, PE
- Full-time
…Contractors, and know when to escalate issues to the Project Manager, discipline lead, or senior…
Added 20 mins ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 20 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 28 mins ago
BH
Manager, Intergovernmental Relations
BC Housing
Burnaby, BC
- Full-time
Reporting to the Chief Strategic Advisor, Intergovernmental Relations, the Manager, Government Affairs is responsible for developing and implementing a comprehensive government relations…
Added 41 mins ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Vacancy Name Senior Azure engineer Vacancy No VN878 Function Syn - Delivery & Operations Work Location Isle of Man or United Kingdom Basis Permanent Full Time/Part Time Full time Employment…
Added 41 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
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Permanent North American Gaeltacht, ON
- Full-time
Job Details: Senior Infrastructure Engineer (Linux & Cloud Automation)
Added 41 mins ago
MT
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Patching Support: Assist Senior Engineers during monthly patch cycles. This includes pre-patch checks, server reboots, and post-patch validation across WSUS/SCCM (Windows) and…
Added 43 mins ago
W
Principal Mining Engineer
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Markham, ON · Oakville, ON
- Full-time
Act as Mining lead, Project Manager, Project Engineer on EPCM and DE and Project Delivery scope/projects.
Added 56 mins ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Architect to support the enhancement of the Forest Resources Inventory Information Management System (FRI IMS) and the modernization of its Enterprise…
Added 56 mins ago
R
Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Saguenay, QC
- Full-time
Radio-Canada’s multimedia station in Saguenay is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 56 mins ago
EL
Associate Director, Market Access & Reimbursement Strategy Speciality Portfolio
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…least 50% of the time), determined in collaboration with your manager and based on business…
Added 56 mins ago
SI
Clinical Services Manager (RPN)
Shannex Incorporated
Toronto, ON · Etobicoke, ON
- Full-time
…rewarding career at Parkland. Our fully appointed, premium senior living communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful…
Added 56 mins ago
SI
Recreation and Wellness Manager
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Mississauga, ON
- Full-time
We are searching for a Recreation and Wellness Manager to join our Parkland on the Glen team based in Mississauga, Ontario.
Added 58 mins ago
B
Global Relationship Manager
BrightClaim
ON
- Full-time
…industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex…
Added 58 mins ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex…
Added 1 hour ago
GI
Talent Acquisition Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the VP, HR, the Talent Acquisition Manager is pivotal in cultivating a talent-centric organization by developing and executing innovative recruitment strategies that attract…
Added 1 hour ago
A
Senior Bilingual French Recruiter
AMS
Toronto, ON
- $76,000 to $100,000 CAD / year
- Full-time
As a Senior Recruiter, you will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLAs/KPIs are met. You will manage the…
Added 1 hour ago
C
Manager Operating Practices
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Calgary, AB
- Full-time
The Manager Operating Practices plays a key leadership role in shaping safe and efficient railway operations across CPKC's Canadian network. This position leads the development of operating…
Added 1 hour ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
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Mississauga, ON · OCWA - GE Booth WWT
- Full-time
Serve as a senior contact with the Region of Peel to discuss and resolve complex and critical problems pertaining to operations and maintenance and ensure client satisfaction by staying…
Added 1 hour ago
OC
Senior Operations Manager
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F
Senior Contracts Manager
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Calgary, AB
- Full-time
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Added 1 hour ago
EC
Lead Radio Frequency Engineer
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- Full-time
Eaton's eMobility segment is current seeking a dynamic, eager to learn Senior Radio Frequency Engineer to join the Mobile Wireless team and contribute to our fast-growing global business.…
Added 1 hour ago
CC
Manager, Communications
Canadian Cancer Society
Kelowna, BC
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 1 hour ago
CC
Manager, Communications
Canadian Cancer Society
Montreal, QC
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 1 hour ago
T
Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
Provide consultation and advice to partners on a broad range Technology Controls / Information Security programs / policies / standards and incidents for own specialized area

Clio

Manager, Continuity & Response

Calgary, AB, Canada
Burnaby, BC, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

About the Team

This role sits within Clio's Security and Compliance organization and owns the programs that keep Clio resilient when things go wrong: incident management and disaster recovery. It's a cross-cutting function - you'll work cross functionally with Production Engineering, Corporate Security, IT, Communications, and product teams to make sure that when an incident or disaster hits, Clio responds fast, recovers cleanly, and gets better afterward. This is a program you'll have the opportunity to improve, own and shape.

About the Role

As Manager, Continuity & Response you oversee Clio's Business Continuity program to ensure readiness and response capabilities are active, tested, and up-to-date. You will be collaborating with other leaders across the organization to improve the incident management and disaster recovery programs end-to-end: the tooling, plans, exercises, tests, metric definitions, and follow-through that turns lessons into durable improvements. You are a coordinator and a program leader - your job is to make sure the right people, playbooks, and structures are in place so that when Clio is under pressure, the response is fast, calm, and effective.

This is a Manager level role at Clio and it carries manager-level scope and accountability: you own a roadmap, you drive outcomes that show up in company results, you are the voice of resilience with senior partners, and you bring clarity to ambiguous, high-pressure situations. You'll stay hands-on - designing tabletop scenarios, configuring incident tooling, and analyzing incident data - while operating with the judgment, decision-making framework, and cross-functional influence expected of a manager.

What You'll Do

Design and run tabletop exercises - departmental, team-specific, and scenario-specific - from writing the scenario and injects through facilitation, and capture the gaps they surface.
Turn lessons into action - convert findings from tabletops, DR tests, and real incidents into action plans, drive them to completion with the owning teams, and hold the loop closed.
Keep disaster recovery current - ensure DR plans, recovery tiers, RTO/RPO targets, and runbooks keep pace with Clio's evolving architecture.
Coordinate and lead DR tests - assist in scheduling and overseeing failover and recovery exercises, documenting results, and circulate reports for review and executive approval.
Manage the incident management tooling - administer the incident management platform: define incident types, severities, response flows, escalations, roles, and automations.
Own the incident metrics - track and interpret incident statistics and trends (frequency, time-to-detect/resolve, effort distribution, recurrence), surface where time is being spent well or poorly, and identify redundancies and process changes that make response more effective.
Own and defend the resilience roadmap - propose improvements, sequence the program, and educate leadership and partner teams on why it's the right thing to invest in.
Be the connective tissue in a crisis - bring structure and clarity to live incidents and crisis-management escalations using the Incident Command structure.
Partner on cyber resilience - work with Security, IT, and Production Engineering on recovery and resilience planning scenarios.
Leverage AI effectively - use AI to assist and accelerate your objectives, modelling good, effective AI use for the teams you collaborate with.
Communicate for trust - maintain the standards for internal situation reporting and external/customer communication clear, timely, and factual.

What You Bring

Required

Hands-on experience owning incident management and/or disaster recovery programs at a technology or SaaS company.
Trained and fluent in the Incident Command structure (or an equivalent major-incident framework), and comfortable bringing that structure to bear under pressure.
Direct experience with Crisis Management Teams at tech companies - their workflows, practices, and how they train and test - and how a resilience program supports them.
Demonstrated track record writing and facilitating tabletop exercises and driving the resulting action items to completion.
Experience coordinating DR tests end-to-end: planning, execution, results reporting, and shepherding reports through approvals.
Hands-on administration of an incident management platform (e.g. incident.io, PagerDuty, FireHydrant, Opsgenie).
Strong grasp of DR/BC fundamentals - RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy - and how they map onto a modern cloud architecture.
Comfortable and effective with AI - you actively use it to work faster and better, and can bring others along.
A deliberate decision-making approach and strong bias to action - you make fast, high-quality calls under uncertainty.
Excellent written and verbal communication - able to move between an engineer, an executive, and a customer-facing team without losing the thread.
Comfort with ambiguity and change - you can be dropped into a messy situation to bring clarity.

Preferred

Experience partnering with SecOps/IR on cyber recovery (ransomware, clean-room/immutable backup recovery).
Familiarity with ITIL / major incident management practices and SLA-driven prioritization.
Experience running blameless post-incident reviews and building the metrics/reporting that track program health over time.
Certifications such as CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP.
Experience building a resilience program through toward maturity.

What Makes You a Great Fit

You own the outcome - when a job isn't getting done, you navigate the org to the right owner.
You bring a player-coach posture - senior enough to shape the program and defend the roadmap, hands-on enough to write the scenario, configure the tool, and read the data yourself.
You're calm and clear under pressure, and that steadiness is something the people around you feel and borrow during a real event.
You treat failure as a source of learning, not blame - every incident and every test makes the program sharper.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $120,200 to $180,200 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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More about this job

Responsibilities

The Manager of Continuity & Response oversees the organization's business continuity, incident management, and disaster recovery programs. This role involves designing tabletop exercises, managing incident tooling, and driving resilience improvements through cross-functional collaboration.

Requirements

Candidates must have hands-on experience managing incident and disaster recovery programs within a technology or SaaS environment. Proficiency in the Incident Command structure and strong communication skills are essential for navigating high-pressure situations.

Skills

Incident management
Disaster recovery
Crisis management
Tabletop exercises
Incident command structure
Business continuity
Risk management
Cloud architecture
SaaS
Cyber resilience
Data analysis
Project management
Communication
Leadership
Strategic planning
AI utilization

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Incident management
Disaster recovery
Business continuity
SaaS
Incident command
Tabletop exercises
RTO
RPO
Cloud architecture
Cyber resilience
Crisis management
ITIL
CBCP
MBCP
ABCP
CISM
CISA
CRISC
PMP
Incident.io
PagerDuty
FireHydrant
Opsgenie
SecOps
IR
Ransomware
Immutable backup
AI
Resilience roadmap
SLA

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