Jobs in Canada

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Added 2 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 2 mins ago
TU
HR Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…respectful engagement, the team delivers clear, consistent, and solutions-focused support to faculty, staff, and leaders. Through a combination of expertise, collaboration, and…
Added 2 mins ago
AC
Analyste D'Affaires
Aston Carter
QC · Saint-Benoît, QC
- $40 to $60 CAD / hour
- Contract
Added 2 mins ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 2 mins ago
RC
Oracle NetSuite Customer Success Manager
RSM Canada
Vancouver, BC
- Full-time
Architect and implement solutions for complex business requirements.
Added 2 mins ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 2 mins ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
…management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous…
Added 2 mins ago
Senior Projects Manager
University of Toronto
Mississauga, ON
Working under general direction of the Director, Business Improvement & Strategic Initiatives, the Senior Projects Manager is responsible for identifying issues, advising on strategy…
Added 17 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 17 mins ago
E
Planner and Scheduler
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 17 mins ago
CC
Retail Store Manager
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
- Full-time
AGCO CannSell license required along with clean police record check
Added 17 mins ago
TH
Evening Receiving Associate Part Time - TORONTO GERRARD SQ
The Home Depot
Canada
- Part-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 17 mins ago
TH
Lumber & Building Material Sales Part Time - KITCHENER
The Home Depot
Kitchener, ON
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 32 mins ago
A
Advertising Sales Rep Analyst - Agency Account Manager
Accenture
Mississauga, ON
- Full-time
Utilize advanced sales skills to persuasively communicate value, proactively address partner objections, and negotiate solutions that drive mutual success
Added 32 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Penticton, BC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 32 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 32 mins ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 32 mins ago
TH
District Asset Protection Manager
The Home Depot Canada
ON · Ontario, Canada
- Full-time
Must have experience as an Asset Protection Specialist Supervisor for a minimum 1 year · Must have access to a vehicle
Added 32 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON
- Full-time
Must have access to a vehicle
Added 32 mins ago
TH
Lumber & Building Materials Associate: Part Time - KELOWNA
The Home Depot Canada
Kelowna, BC
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 32 mins ago
C
Facility Manager
CNH
Saskatoon, SK
- Full-time
As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts…
Added 32 mins ago
TH
Merchandising Execution Project Associate : Full Time - FORT McMURRAY
The Home Depot Canada
Fort McMurray, AB
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 32 mins ago
TH
Receiving Associate Full Time 3 Month Contract (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Full-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 32 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…respectful engagement, the team delivers clear, consistent, and solutions-focused support to faculty, staff, and leaders. Through a combination of expertise, collaboration, and…
Added 32 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…respectful engagement, the team delivers clear, consistent, and solutions-focused support to faculty, staff, and leaders. Through a combination of expertise, collaboration, and…

Clio

Scaled Success Account Manager

Toronto, ON, Canada
Burnaby, BC, Canada
Vancouver, BC, Canada

$2000 annual counseling benefit · Full-time

Apply on clio.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $2000 annual counseling benefit
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Scaled Success Manager to join our Customer Success team. This role is for tenacious, data-fluent, and driven individuals who are customer-first naturals with a talent for turning usage signals into adoption, retention and revenue outcomes. This role has been designed to drive proactive, signal-based engagement across a large, scaled book of accounts, helping customers realize value from Clio's platform and become promoters.

The Scaled Success team is responsible for driving retention, adoption, and revenue outcomes across our varied customer segments. The team delivers proactive, timely intervention to support customers in realizing value from Clio's platform.

The legal profession is being redefined by AI, and Clio is leading that shift. Our mission to transform the legal experience for all now depends on more than giving firms powerful software. It means helping them put AI to work, grounded in their own matters and the law, to win the right business, do their best legal work, and run more efficient firms. Clio's platform spans a wide range of products and packages whose full value takes time and guidance to unlock, so Scaled Success uses data, automation, and AI to engage thousands of firms with the right message at the right moment, coaching them to evolve their operations and workflows so adoption becomes a real transformation in how they work.

This team plays a central role in reimagining what Customer Success looks like at scale. We support the 1:1 component of the Scaled Success journey. We identify signals of risk or opportunity across large customer cohorts and act on them systematically. We also serve as an innovation center for the broader Customer Success organization, piloting new engagement models before they're rolled out more broadly.

We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses, at scale.

What your team does:

Clio's Scaled Success team is responsible for driving retention, adoption, and revenue outcomes across our largest customer segments by volume. Rather than managing a small number of accounts one-on-one, the team uses data, automation, and AI to deliver the right message to the right customer at the right moment. We support thousands of accounts simultaneously through proactive, signal-based intervention.

The team is accountable for a large and diverse account base spanning different law types, firm sizes, and workflows. We combine cohort-level insights with high-velocity, personalized engagement to help customers adopt Clio's core platform and AI-powered solutions, avoid churn, and realize value at scale, while partnering closely with Customer Success, Product, Customer Success Operations and Customer Sales.

What you'll work on:

Proactively engage a large, pooled book of accounts using data-driven, signal-based outreach; prioritizing based on usage patterns, revenue, practice area, adoption gaps, and lifecycle stage
Execute high-velocity outreach cadences (call, email, SMS) that balance volume with meaningful personalization tailored to firm size, practice area, and workflow
Lead customer consultations: Partner with customers to Identify opportunity and offer consultative enablement to deploy firm specific solutions
Directly impact key Scaled Success KPIs such as reach, engagement rate, activation, adoption, retention and expansion across a large customer cohort, plus various project deliverables
Re-engage dormant or underutilizing accounts through your understanding of data, product usage data, customer personas, and the value available to Clio customers
Drive expansion and revenue (lead generation) by uncovering customer multi-product value realization in consultation
Leverage AI and automation tools to scale personalization and efficiency across a large territory of accounts
Share feedback with the Product and Customer Success Operations organizations to ensure signal quality and outreach tooling continue to improve
Work on (where appropriate) customer-driven projects
In addition to the above, you may also be called upon to service accounts from alternate Scaled Success work streams

What you bring:

2+ years in a Scaled Success or Customer Success role
Experience using data or usage signals to prioritize and personalize outbound outreach
Comfort operating in a high-volume, high-velocity outreach environment
Experience driving metrics-based product adoption outcomes
Experience with sales engagement and data intelligence platforms (e.g. SFDC, Gong, Salesloft, Claude, Looker)

Serious bonus points if you have:

Experience leveraging AI to optimize self-learning and the optimization of personalization and funnel management
Experience in legal technology or legal background
Sales experience / sales methodology & approach to driving value for customers

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week. (Find your Hub)
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The base salary range for this role is $59,100 to $79,900 CAD. with on-target earnings (OTE) of $69,600 to $94,000 at 100% attainment. All commission eligible roles have a set base/variable pay mix depending on role, and are eligible for uncapped commissions. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply on clio.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Scaled Success Account Manager will proactively engage a large book of accounts using data-driven insights and automation to drive adoption, retention, and revenue. They will lead customer consultations to identify opportunities and deploy firm-specific solutions while partnering with internal teams to improve engagement models.

Requirements

Candidates must have at least 2 years of experience in a Scaled or Customer Success role with a strong background in data-driven outreach and high-volume environments. Proficiency with sales engagement platforms and a proven ability to drive metrics-based product adoption outcomes are required.

Skills

Customer success
Data analysis
Automation
Artificial intelligence
Sales engagement
Account management
Retention strategy
Product adoption
Consultative selling
CRM
Data intelligence
Workflow optimization
Revenue growth
Communication
Lead generation

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Scaled Success
Customer Success
Legal AI
SaaS
SFDC
Gong
Salesloft
Claude
Looker
Automation
Data-driven
Retention
Revenue outcomes
Account management
Workflow
Legal technology
Consultative enablement
KPIs
Personalization
Funnel management

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Work requirements

Jobs in Canada