Jobs in Canada

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Added 7 mins ago
WH
General Manager
Waterstone Human Capital
Nanaimo, BC
- Full-time
We’re on the search for a General Manager on behalf of our client, a private, 77-suite, full-service long-term care residence in Nanaimo, BC, offering long-term care, complex care, and…
Added 7 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 7 mins ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 7 mins ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
…Land, Permitting, Construction, Legal and Project Controls, the Manager brings together cross-functional input, anticipates emerging regulatory risks and directs the employees, contractors…
Added 7 mins ago
Branch Manager - Tillicum Mall (Victoria)
Coast Capital Savings
Victoria, BC
…and enhancing execeptional service for our members. As Branch Manager, you’ll use your many skills to lead the Branch and provide Coast Capital’s style of simple financial help to our…
Added 7 mins ago
Senior Projects Manager
University of Toronto
Mississauga, ON
Working under general direction of the Director, Business Improvement & Strategic Initiatives, the Senior Projects Manager is responsible for identifying issues, advising on strategy…
Added 22 mins ago
Sanitor
Ventura Foods
Toronto, ON
…for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your…
Added 22 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Okotoks, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 22 mins ago
SD
Cashier Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Moncton, NB
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 22 mins ago
LC
Meat Manager
Loblaw Companies Limited
Vaughan, ON
- Full-time
Ensuring compliance with laws, company policy, the collective agreement, health and safety and food safety regulations
Added 22 mins ago
TO
Personal Support Worker (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
Protect residents from harm and know what to do if abuse/neglect is suspected or witnessed - ensure immediate safety and report concerns promptly per policy.
Added 22 mins ago
TO
Registered Practical Nurse (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 22 mins ago
TO
Registered Nurse (Casual)
THE ONEILL CENTRE
Toronto, ON
- Part-time
The Registered Nurse (RN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person- and family-centered care. The RN…
Added 22 mins ago
CC
Retail Store Manager
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
- Full-time
AGCO CannSell license required along with clean police record check
Added 22 mins ago
C
Assignment Editor (Regional), Special Assignments and Enterprise Desk (French Services) (On Site)
CBC/Radio-Canada
Quebec, QC
- Full-time
Radio-Canada Québec is seeking an Assignment Editor to oversee special assignments and the enterprise desk. You will report to the Senior Manager, News and Programming.
Added 37 mins ago
P
Client Success Manager
Posh
Canada
- Full-time
Posh’s clients don’t just need to adopt AI. They need to thrive with it. As a Client Success Manager, you’ll make sure they do. You’ll own the client relationship after implementation,…
Added 37 mins ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 37 mins ago
Animal Flow Coordinator
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Reporting to the Senior Manager, Animal Triage & Flow, the Animal Flow Coordinator (AFC) works collaboratively with all relevant stakeholders to coordinate and consult on issues as they…
Added 37 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 37 mins ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Full-time
Must have good interpersonal and communication skills (oral)
Added 37 mins ago
TS
Donation Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 37 mins ago
D
Store Manager
Dollarama
Sainte-Agathe-des-Monts, QC
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
Added 37 mins ago
D
Store Manager
Dollarama
Amos, QC
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
Added 37 mins ago
CH
Sous Chef (contract)
Covenant House Toronto
Toronto, ON
- Part-time
Communicates weekly with Head Chef and Manager regarding upcoming menus, food orders and budgets.
Added 37 mins ago
D
Store Manager
Dollarama
Drummondville, QC
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…

Clio

Scaled Success Account Manager

Toronto, ON, Canada
Burnaby, BC, Canada
Vancouver, BC, Canada

$2000 annual counseling benefit · Full-time

Apply on clio.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $2000 annual counseling benefit
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Scaled Success Manager to join our Customer Success team. This role is for tenacious, data-fluent, and driven individuals who are customer-first naturals with a talent for turning usage signals into adoption, retention and revenue outcomes. This role has been designed to drive proactive, signal-based engagement across a large, scaled book of accounts, helping customers realize value from Clio's platform and become promoters.

The Scaled Success team is responsible for driving retention, adoption, and revenue outcomes across our varied customer segments. The team delivers proactive, timely intervention to support customers in realizing value from Clio's platform.

The legal profession is being redefined by AI, and Clio is leading that shift. Our mission to transform the legal experience for all now depends on more than giving firms powerful software. It means helping them put AI to work, grounded in their own matters and the law, to win the right business, do their best legal work, and run more efficient firms. Clio's platform spans a wide range of products and packages whose full value takes time and guidance to unlock, so Scaled Success uses data, automation, and AI to engage thousands of firms with the right message at the right moment, coaching them to evolve their operations and workflows so adoption becomes a real transformation in how they work.

This team plays a central role in reimagining what Customer Success looks like at scale. We support the 1:1 component of the Scaled Success journey. We identify signals of risk or opportunity across large customer cohorts and act on them systematically. We also serve as an innovation center for the broader Customer Success organization, piloting new engagement models before they're rolled out more broadly.

We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses, at scale.

What your team does:

Clio's Scaled Success team is responsible for driving retention, adoption, and revenue outcomes across our largest customer segments by volume. Rather than managing a small number of accounts one-on-one, the team uses data, automation, and AI to deliver the right message to the right customer at the right moment. We support thousands of accounts simultaneously through proactive, signal-based intervention.

The team is accountable for a large and diverse account base spanning different law types, firm sizes, and workflows. We combine cohort-level insights with high-velocity, personalized engagement to help customers adopt Clio's core platform and AI-powered solutions, avoid churn, and realize value at scale, while partnering closely with Customer Success, Product, Customer Success Operations and Customer Sales.

What you'll work on:

Proactively engage a large, pooled book of accounts using data-driven, signal-based outreach; prioritizing based on usage patterns, revenue, practice area, adoption gaps, and lifecycle stage
Execute high-velocity outreach cadences (call, email, SMS) that balance volume with meaningful personalization tailored to firm size, practice area, and workflow
Lead customer consultations: Partner with customers to Identify opportunity and offer consultative enablement to deploy firm specific solutions
Directly impact key Scaled Success KPIs such as reach, engagement rate, activation, adoption, retention and expansion across a large customer cohort, plus various project deliverables
Re-engage dormant or underutilizing accounts through your understanding of data, product usage data, customer personas, and the value available to Clio customers
Drive expansion and revenue (lead generation) by uncovering customer multi-product value realization in consultation
Leverage AI and automation tools to scale personalization and efficiency across a large territory of accounts
Share feedback with the Product and Customer Success Operations organizations to ensure signal quality and outreach tooling continue to improve
Work on (where appropriate) customer-driven projects
In addition to the above, you may also be called upon to service accounts from alternate Scaled Success work streams

What you bring:

2+ years in a Scaled Success or Customer Success role
Experience using data or usage signals to prioritize and personalize outbound outreach
Comfort operating in a high-volume, high-velocity outreach environment
Experience driving metrics-based product adoption outcomes
Experience with sales engagement and data intelligence platforms (e.g. SFDC, Gong, Salesloft, Claude, Looker)

Serious bonus points if you have:

Experience leveraging AI to optimize self-learning and the optimization of personalization and funnel management
Experience in legal technology or legal background
Sales experience / sales methodology & approach to driving value for customers

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week. (Find your Hub)
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The base salary range for this role is $59,100 to $79,900 CAD. with on-target earnings (OTE) of $69,600 to $94,000 at 100% attainment. All commission eligible roles have a set base/variable pay mix depending on role, and are eligible for uncapped commissions. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Apply on clio.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Scaled Success Account Manager will proactively engage a large book of accounts using data-driven insights and automation to drive adoption, retention, and revenue. They will lead customer consultations to identify opportunities and deploy firm-specific solutions while partnering with internal teams to improve engagement models.

Requirements

Candidates must have at least 2 years of experience in a Scaled or Customer Success role with a strong background in data-driven outreach and high-volume environments. Proficiency with sales engagement platforms and a proven ability to drive metrics-based product adoption outcomes are required.

Skills

Customer success
Data analysis
Automation
Artificial intelligence
Sales engagement
Account management
Retention strategy
Product adoption
Consultative selling
CRM
Data intelligence
Workflow optimization
Revenue growth
Communication
Lead generation

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible time off
Counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

Visa sponsorship

Not detected in the job text

Keywords

Scaled Success
Customer Success
Legal AI
SaaS
SFDC
Gong
Salesloft
Claude
Looker
Automation
Data-driven
Retention
Revenue outcomes
Account management
Workflow
Legal technology
Consultative enablement
KPIs
Personalization
Funnel management

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Work requirements

Jobs in Canada