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Added 8 mins ago
PROJECT MANAGER 311
City of Toronto
Toronto, ON
The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division…
Added 8 mins ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- $19.65 CAD / hour
- Full-time
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service…
Added 8 mins ago
EM
Automotive Detailer - Car Washer - North Vancouver
Enterprise Mobility
North Vancouver, BC
- $20 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
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Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Nepean, Ottawa Area. This role involves performing physical work in a fast-paced environment…
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Delivery Driver
UPS
Ottawa, ON
- Full-time
…while traveling to and from destinations, ensuring the best customer service through efficiency and…
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Delivery Driver
UPS
Dieppe, NB
- Full-time
…traveling to and from destinations. This position ensures the best customer service through efficiency and…
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Delivery Driver
UPS
Ottawa, ON · Vars, ON
- Full-time
…while traveling to and from destinations, ensuring the best customer service through efficiency and…
Added 8 mins ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
…supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support…
Added 8 mins ago
IG
Solution Designer - CCaaS
Insight Global
Toronto, ON
- Contract
-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation
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Account Executive
UPS
Kitchener, ON
- Full-time
…sales opportunities, increasing revenue, and ensuring excellent customer service. The Account Executive will work closely with the Area Sales Manager to communicate market trends,…
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Account Executive
UPS
Concord, ON
- Full-time
Collaborate with internal partners to ensure seamless customer onboarding and service delivery.
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Account Executive
UPS
Concord, ON
- Full-time
Collaborate with internal partners to ensure seamless customer onboarding and service delivery.
Added 8 mins ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
…countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. This role…
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Inventory Control Associate II
UPS
Burlington, ON
- Full-time
Customer service or client-facing experience.
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Inventory Control Associate II
UPS
Burlington, ON
- Full-time
Customer service or client-facing experience.
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Package Driver
UPS
Ottawa, ON · Kanata, ON
- Full-time
…while traveling to and from destinations, ensuring the best customer service through efficiency and…
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Package driver
UPS
Kitchener, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
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Package driver
UPS
Kitchener, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 8 mins ago
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Package Driver
UPS
Ottawa, ON · Kanata, ON
- Full-time
…while traveling to and from destinations, ensuring the best customer service through efficiency and…
Added 8 mins ago
CO
PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division…
Added 8 mins ago
S
DBA III(SQL Server / Azure) – NA
Synoptek
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…and maintain strong client relationships. Manage incidents, service requests, escalations, and competing priorities across multiple customer environments within defined SLAs. Follow change…
Added 8 mins ago
AC
Operations Manager - Deployment - In Anticipation
Air Canada
Vancouver, BC
- Full-time
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
Added 8 mins ago
AC
Operations Manager - Airside - In Anticipation
Air Canada
Vancouver, BC
- Full-time
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
Added 8 mins ago
AC
Operations Manager - Hub Control Centre - In Anticipation
Air Canada
Vancouver, BC
- Full-time
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
Added 8 mins ago
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Operations Manager - In-Terminal - In Anticipation
Air Canada
Vancouver, BC
- Full-time
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;

Clipboard

Strategic Fixer

Remote, Canada

Remote

$78,000 to $160,000 USD / year · Full-time

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Job details

Pay: $78,000 to $160,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 26, 2026

Original job description

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Overview

Our largest customers run complex operations, and when something isn’t working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution. That’s where you come in!

We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you.

This isn’t a role where you make a recommendation and hand it off. One week you might be diagnosing a failing payroll integration, the next coordinating an engineering fix, and the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard!

What you'll do

Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.
Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective.
Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience
Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.

What we're looking for

2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management.
Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.
Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.
Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders.
A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved.
A deep curiosity that drives you to reason from first principles and dig until you find the root cause.
A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.

Why Join Clipboard?

We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.

The Interview Process

At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works:

Application Review
Case Study
Case Study Interview
Hiring Manager Interview (s)
Offer!

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

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More about this job

Responsibilities

The Strategic Fixer will analyze operational data to identify bottlenecks and design efficient workflows to resolve complex, cross-functional issues. They will lead strategic initiatives and drive execution by aligning senior stakeholders across various departments.

Requirements

Candidates must have 2–6 years of experience in strategy, operations, or management consulting with a proven ability to solve ambiguous problems. Strong analytical skills, proficiency in SQL or Python, and excellent communication abilities are required to drive outcomes.

Skills

Operational Analysis
Process Design
Workflow Optimization
Cross-functional Leadership
Strategic Planning
Data Analysis
SQL
Python
Stakeholder Management
Problem Solving
Project Management
Implementation
Automation
Business Strategy
Root Cause Analysis

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Strategic Fixer
Operations
Strategy
Management Consulting
Data Analysis
SQL
Python
Automation
AI
Cross-functional
Project Management
Implementation
Customer Success
Product
Engineering
Workflow Design
Root Cause Analysis
Stakeholder Alignment
Remote-first
Startup
Long-term Care
Marketplace
Operational Efficiency
Business Intelligence

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