Housing Support Worker

About the Position: The Housing Support Worker works in collaboration with program participants and the community to ensure housing stability for families in the Norris House Program.

Please note that the following are non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued.

• First Aid Certificate Level C from an Alberta OHS Approved Agency
• A reliable personal vehicle
• Alberta Class 5 Driver’s License
• Clean 3 Year Driver’s Abstract - apply here
• Proof of $2M Liability Auto Insurance Coverage
• Police Information Check with Vulnerable Sector Search (completed within the last 6 months) - apply here
• Intervention Record Check (completed within the last 6 months) - apply here
• Please refer to the Qualifications section for details.

Key Responsibilities:

• Partnering with families to develop and track actionable goals regarding financial literacy, education, employment, and basic needs.
• Integrating families' cultural and spiritual values into their personalized success plans, ensuring service delivery is respectful and inclusive.
• Providing ongoing mentorship and resources to help families maintain housing stability and overcome systemic barriers.
• Utilizing your understanding of the specific housing challenges faced by Indigenous populations to provide tailored, culturally-safe support and advocacy.
• Representing the agency and the family’s interests when collaborating with external community partners and social service networks.
• Participating in ongoing training to master and implement the Teaching-Family Model in all interactions with youth and families.
• Completing all required paperwork including move-in documentation and regular follow up.
• Supporting participants in acquiring skills necessary to meet their family and life needs more effectively.
• Transporting participants to appointments, viewings, etc.
• Providing information on community resources and assist participants in accessing appropriate services.
• Maintaining up-to-date knowledge of community resources available to participants.
• Participate in supervision and evaluation activities as directed by agency policy or Program Manager.
• Maintain strict confidentiality of participant information at all times.
• Adhere to all health and safety requirements and promptly report hazards or injuries to the immediate supervisor.

Qualifications:

• A Diploma or Degree in a related field and/or previous experience working with vulnerable children and families is required
• 1-2 years of experience providing housing support to vulnerable populations
• Eager to participate in continuous learning and carry out the principles and philosophy of Closer to Home and the Teaching Family Model
• Willing to work a flexible work week, including evenings and weekends when needed
• Experience with Homeless Management Information System (HMIS) is an asset
• Ability to develop strong, collaborative working relationships with professionals, families, and community members
• Excellent interpersonal and communication skills
• Experience working with families from diverse cultural backgrounds
• Experience working with Indigenous and newcomer populations
• Commitment to recognizing and incorporating the cultural and spiritual needs of families into service planning

Compliance Requirements:

• Access to a personal vehicle for work-related travel (mileage reimbursed per CRA and Closer to Home policy).
• Proof of a valid Class 5 Alberta driver’s license and a clean 3-year driver's abstract.
• Willingness to maintain $2 million liability insurance on your personal vehicle and consent to potential annual driver's abstract reviews.
• A valid Standard First Aid certificate with Level C CPR.
• Ability to provide a clean Police Information Check with a Vulnerable Sector Search and an Intervention Record Check prior to your start date.
• Legally authorized to work in Canada without employer immigration sponsorship; AAIP support is not guaranteed upon hire and is assessed solely on a case-by-case basis.

Required Competencies 

All positions at Closer to Home Community Services require (5) competencies: Instills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability. 

Closing Date: Until suitable candidate is found 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

For more information on our organization, please visit our website at www.closertohome.com.

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut’ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.

The pay range for this role is:

51,300.00 - 51,300.00 CAD per year (Calgary & Area)