Jobs in Canada

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Added 10 hours ago
BH
Physiotherapist
Bayshore HealthCare Ltd.
Thunder Bay, ON
- $50 to $80 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
IC
Director of Finance and Operations
Innovative Community Support Services
ON
- $105,000 to $120,000 CAD / year
- Full-time
…million. ICSS operates 14 residential homes and a transitional home, three Community Participation day-program centres in east Ottawa, Supported Independent Living and Community…
Added 10 hours ago
Maintenance Manager
Optima Living
Edmonton, AB
…dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s…
Added 10 hours ago
CA
Customer Success Manager
Cloud Accountant Staffing
Canada
- Full-time
100% Remote · Full-Time Independent Contractor
Added 10 hours ago
CA
Implementation Specialist
Cloud Accountant Staffing
Canada
- Full-time
100% Remote · Full-Time Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Hamilton, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
Service manager, operations
Reliance Comfort Limited Partnership o/a Reliance Home Comfort
Richmond Hill, ON
Identify opportunities for establishing relationships with Independent HVAC Contractors.
Added 10 hours ago
Install manager
Reliance Comfort Limited Partnership o/a Reliance Home Comfort
Richmond Hill, ON
Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
Added 10 hours ago
Maintenance Manager
Optima Living
Edmonton, AB
…dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s…
Added 10 hours ago
D
Bilingual Remote Contact Centre Agent
Deloitte
Toronto, ON
- $20 to $22 CAD / hour
- Contract
…front-line services group of customer service professionals. As an independent contractor or temporary employee on this team, project work will vary but tasks will…
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Penetanguishene, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Mississauga, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Brampton, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Ottawa, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
North Bay, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Thunder Bay, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Windsor, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
Chatham, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 10 hours ago
I
Anatomic Pathologist - Independent Contractor
IDEXX
Mississauga, ON
- Part-time
Must have an active LLC or equivalent legal business entity in your country of residence
Added 11 hours ago
W
Management Consultants (WMC)
WMC
Canada
- Contract
Are you ready to grow your own consulting practice, backed by one of Canada’s longest-standing independent management consulting firms? At WMC, you’re not a “resource” on a bench. You are a…
Added 11 hours ago
Service manager, operations
Reliance Comfort Limited Partnership o/a Reliance Home Comfort
Oshawa, ON
Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
Added 11 hours ago
Service manager, operations
Reliance Comfort Limited Partnership o/a Reliance Home Comfort
Edmonton, AB
Identify opportunities for establishing relationships with Independent HVAC Contractors.
Added 11 hours ago
Occupational Therapist
Bayshore HealthCare Ltd.
Brantford, ON
Casual, Employee or Independent Contractor, permanent position
Added 11 hours ago
BH
Occupational Therapist
Bayshore HealthCare Ltd.
St. Catharines, ON
- $70 to $100 CAD / hour
Position Type - Casual, Independent Contractor
Added 11 hours ago
Speech Language Pathologist
Bayshore HealthCare Ltd.
St. Catharines, ON
Employee or Independent Contractor, permanent position

Cloud Accountant Staffing

Customer Success Manager

Canada

Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

100% Remote · Full-Time Independent Contractor

Imagine every new client feeling confident from day one, and every long-term client feeling heard. That’s this role.

01 | About the Role

You’ll be the trusted voice our clients hear from at CAS, supporting growing US accounting firms and businesses as they build remote finance teams with us. You own the relationship from the first onboarding call through long-term growth, driving both satisfaction and clarity. This is a full-time independent contractor role with exclusivity. No other engagements after hire.

You see client success as a system: smooth onboarding, proactive check-ins, and feedback that makes the service better. If you like turning first impressions into lasting partnerships, welcome.

The ideal candidate

You’ve supported clients in a customer-facing role and can start with minimal supervision
You balance warmth with structure: you know when to pick up the phone and when to document the process
You enjoy creating order (guides, templates, playbooks) and spotting problems before clients do
You’re tech-curious and look for ways to simplify routine work
You build trust through consistent follow-through, transparency, and simple explanations

02 | What You’ll Own

Onboarding
Every client’s first impression is yours to shape.

Lead onboarding calls and walk new clients through how working with CAS works
Coordinate setup between clients, our placement team, and newly placed team members so everyone starts strong
Flag early risks that could slow a client’s success and escalate them quickly

Relationships and Growth
Strong partnerships don’t happen by accident.

Check in proactively, answer questions promptly, and spot gaps before they become problems
Run regular reviews, trainings, and Q&A sessions over video calls
Create simple guides, templates, and email sequences that help clients get more value
Identify opportunities to expand each client’s team and support them as they grow

Process and Systems
Build the playbooks. Make good service repeatable.

Gather client feedback and share it with leadership to improve our service
Document best practices and reusable engagement templates
Improve internal workflows and support team projects as they come up

03 | What You’ll Bring

2 to 3 years in a customer-facing role such as customer success, account management, or client services
Clear written and spoken English, with the ability to explain complex ideas simply
Strong attention to detail and a client-first mindset
Interest in process improvement, documentation, and operational efficiency
Familiarity with tools like Slack, Notion, HubSpot, or Salesforce
Ownership mentality: organized, responsive, and able to manage multiple clients without dropping the ball
Comfortable working US business hours (or overlap) from home

Preferred (nice to have):

Accounting or finance exposure, or genuine curiosity about the space
Experience creating training content such as guides, videos, or email sequences

04 | How We Work

Quality: Documented processes, clear review notes, and follow-ups are part of every engagement
Security: Best practices for data privacy, MFA, and least-privilege access, always
Collaboration: Slack and Zoom check-ins, shared task boards, and predictable review cycles

05 | Why CAS Is Different

We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing. We invest in professionals who want to build a real career serving US clients.

At CAS, you get:

Permanent remote work, done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually plus local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up

06 | Contract and Exclusivity

This is an independent contractor engagement. Full-time exclusivity is required: candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.

Ready to take the next step?
Your next big career move starts here.
https://jobs.ashbyhq.com/double/c830e1da-e754-4408-963b-8664a59ff402

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Success Manager at Cloud Accountant Staffing will lead client onboarding calls, check in with clients, run reviews and training, and document best practices. They will also gather client feedback and improve internal workflows.

Requirements

Candidates need 2 to 3 years in a customer-facing role, clear English communication, strong attention to detail and familiarity with tools like Slack, Notion, HubSpot or Salesforce. Accounting exposure and experience creating training content are nice to have.

Skills

Client onboarding
Customer success
Account management
Written and verbal English communication
Training delivery
Process documentation
Process improvement
Feedback analysis
Multi-client management
Slack
Notion
HubSpot
Salesforce
Zoom
Video conferencing
Guide and template creation
Email sequence creation
Attention to detail
Data privacy best practices
MFA and least-privilege access awareness

Benefits

Paid time off
Guaranteed annual increases
Referral rewards
Monthly flexible stipend
Company equipment
Structured onboarding

Keywords

Customer Success Manager
Client Success
Account Management
Client Services
Onboarding
Customer Onboarding
Remote Work
Independent Contractor
Accounting
Finance
Slack
Notion
HubSpot
Salesforce
Zoom
Process Improvement
Documentation
Training
Work From Home

Seniority

Mid level

Perks

Generous paid time off
Flexible hours
Remote work allowance

Tools

Slack
Notion
HubSpot
Salesforce
Zoom

Languages

English

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Work requirements

Jobs in Canada