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Cloud Nine

Community / Event Manager

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Community Manager at Cloud Nine

Cloud Nine is a neurodivergent clothing brand, and we're launching a community app to go with it. It's a place where people can talk to other people who understand what they're dealing with, without having to explain themselves first or perform being fine.

You'd be the first community hire, which means you're setting up how all of this works rather than inheriting someone else's system.

What you'd be doing

You're in the community app every day. Welcoming new members by name, replying to posts, starting conversations, moderating, keeping the channels organized so people can find things.

We need to ensure that nobody posts and gets ignored. If someone shares something, cm always replies. The part that makes this work is memory. Following up with someone about the job interview they mentioned last week, or the dog, or the appointment they were nervous about. That's what turns a feed into a community, and it's the thing most brand communities never bother doing.

We also have a Discord, and Facebook group, but need to bring those people here to the app.

Programming and engagement

You'd build and run the calendar of what's actually happening inside the community week to week. That includes:

Challenges, prompts, and recurring threads that give people a reason to open the app
Polls and product voting, where members get a say in what we make and what we call it
Q&A sessions with therapists and guests (you would find)
Giveaways, including the monthly free hoodie to a random member
Whatever else you come up with. We don't have this figured out, and we'd rather you tell us

We also want you reaching out to therapists, occupational therapists, ADHD coaches, and other professionals in the space to line up interviews for the community. That means finding them yourself, sending the outreach, booking the call, and getting it filmed and cut if being posted. Or interviewing live. These people give us credibility, and their audiences are exactly who we're built for. Bring us ideas instead of waiting for a brief, because the best of this kind of content usually comes from whoever thought of it first.

Events and partnerships

This is the other half of the job and it matters as much as the online half (IF NOT MORE!!!)

There are organizations across Vancouver already running events for neurodivergent people. We want you finding them, reaching out cold, and getting Cloud Nine attached in whatever way makes sense: co-hosting, sponsoring, contributing something, or just being a named partner.

It doesn't have to be our event. It just has to be real. Once something's booked, you post it in the community so members in that city can go, and you get photos and moments back to the content team so it can live on social too.

We want Cloud Nine running its own events once a month. These activations you would be setting up and because it would be you doing it, we need someone who's crafty, able to do DIY, to make very cool-looking pop-ups. For example stuff that you could do at English Bay or Stanley Park, like actual in-person activations with a booth that you make/create

Building the systems

Since you're first in the seat, you'd help write the community guidelines, set up how moderation works, and define what gets escalated and to whom. Neurodivergent spaces need real care here. People show up in bad moments sometimes, and we need a plan for that rather than improvising.

Support

Some customer questions will land in the community no matter what we do. You'd handle the easy ones and route the rest to Leia on Customer Success. We'll draw a clear line on what's yours and what isn't so this doesn't eat the job.

Who you'd work with

Creative Director: strategy, campaigns, launches, messaging, what's a priority
Customer Success: support questions, customer access, escalations
UGC / Creator Manager: creator opportunities and recruiting from the community
Product and Design: member feedback, testing, product voting, co-creation
Email and Lifecycle: onboarding, retention, win-back campaigns
Leadership: community strategy, KPIs, where this goes long term

Who we're looking for

You've run a community before. Discord, Facebook, Reddit, Slack, a forum, a group chat that got out of hand. Tell us what it looked like
You're warm in writing. People open up to you and you know how to answer when they do
You can email an organization you've never met and get a yes
You work on your own. Nobody's handing you a task list every morning, and the first few months are going to be a lot of figuring it out
Comfortable in front of the camera as you would be filming these events
Able to make extensive activations
Host events

Apply About employer

More about this job

Responsibilities

Build and manage Cloud Nine’s community app, including welcoming and engaging members, moderating discussions, creating recurring programming, and establishing community guidelines and escalation processes. Develop professional partnerships and host or support in-person events and activations, while coordinating content, member feedback, and customer questions with internal teams.

Requirements

The candidate should have prior experience running an online community and be warm and thoughtful in written communication. They should be self-directed, comfortable with cold outreach and appearing on camera, and able to host events and create visually appealing DIY activations.

Skills

Community Management
Community Engagement
Content Programming
Community Moderation
Event Planning
Event Hosting
Partnership Development
Outreach
Interviewing
Social Media Content
Crisis Escalation
Customer Support
Project Management
Written Communication
DIY Activation Design
Independent Work

Visa sponsorship

Not detected in the job text

Keywords

Community App
Discord
Facebook Group
Community Management
Community Moderation
Community Guidelines
Member Engagement
Challenges
Prompts
Recurring Threads
Polls
Product Voting
Q&A Sessions
Therapists
Occupational Therapists
ADHD Coaches
Professional Outreach
Event Planning
Event Hosting
Partnerships
Sponsorships
Pop-Up Activations
DIY
User-Generated Content
Customer Success
Product Feedback
Co-Creation
Escalation Processes
Neurodivergence

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