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Added 9 mins ago
Senior Manager Finance Delivery
TD
Toronto, ON
Full-time
Accountable for end-to-end delivery, including scope, schedule, budget, resources, risks, issues, interdependencies, governance, implementation, and business outcomes.
Added 9 mins ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
The Senior Manager, TA Performance & Business Management is accountable for answering a critical question: Are we running the Talent Acquisition function efficiently and effectively? This…
Added 9 mins ago
Area Manager
InfoStride
Brampton, ON
Full-time
Job Title – Area Manager / Recycling Operations
Added 9 mins ago
Operations Supervisor (Day Shift)
Metro Supply Chain
Elora, ON
Full-time
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety,…
Added 9 mins ago
Human Resources Manager
Robert Half
Surrey, BC
Full-time
…spanning multiple locations, they are seeking an experienced Human Resources Manager to support business leaders across British Columbia and the Pacific…
Added 9 mins ago
Communications Specialist
City of Winnipeg
Winnipeg, MB
Full-time
…and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are…
Added 9 mins ago
Coordinator, Human Resources
Bennett Jones
Calgary, AB
Full-time
Provide administrative and operational support to the Manager, Human Resources and Director, Human Resources as well as ad-hoc support to the Payroll and Benefits Managers.
Added 9 mins ago
Recruitment Lead
ATCO Structures
Calgary, AB
Full-time
Lead recruitment support for project mobilizations, growth initiatives, and large-scale hiring programs.
Added 12 mins ago
Practice Manager
VetStrategy / Daubigny
ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 12 mins ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
…application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility…
Added 12 mins ago
Mental Health & Addictions Outreach Counsellor
Barrie Area Native Advisory Circle
Orillia, ON
Full-time
We offer a variety of programs and services that reflect the strengths and needs of our communities and support anyone seeking wellness, including seniors, families, and children. Through…
Added 27 mins ago
Senior Manager, Talent Acquisition, Early Careers
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…initiatives, and shape the candidate experience for all student hiring programs within your…
Added 27 mins ago
Financial Centre Administrator
Sun Life
Vancouver, BC
Part-time
Responsible for the ordering of manager, advisor and staff equipment (laptop, desktop, etc.), proper and complete return of equipment when manager, advisors, staff leave the organization.
Added 27 mins ago
Human Resources Generalist - 6 Month Contract - Surrey
Nature's Fare Markets
Vernon, BC
Contract
The Human Resources team supports the success of Nature’s Fare Markets and Choices Markets, our people, and our customers through thoughtful, consistent, and values-based HR programs,…
Added 41 mins ago
National Account Manager
Multy
Concord, ON
Full-time
Position Summary: The National Account Manager is responsible for leading all sales activities within their assigned territory, specifically overseeing Walmart Sales Account Management in…
Added 41 mins ago
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 41 mins ago
Maintenance Worker 1
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Working as part of the Maintenance team, this person will take direction from the Maintenance Lead or Support Services Manager. Will work on projects as assigned in either the PCH or the…
Added 41 mins ago
5763 - Sales Help
Lids
Waterloo, ON
$17.6 USD / hour
Part-time
…educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future…
Added 41 mins ago
Site Manager - Child and Youth Care Facility
Ndinawemaaganag Endaawaad Inc.
Winnipeg, MB
Full-time
In collaboration with or in support of Case Manager, advocate on behalf of community youth with other organizations serving Indigenous peoples, school systems, Child and Family Services…
Added 41 mins ago
Residence Life Manager
Campus Living Centres
Toronto, ON
Full-time
The Residence Life Manager (RLM) is responsible for creating a safe, inclusive, engaging, and enriching student living experience within the community. The RLM is responsible for the…
Added 43 mins ago
Business Development Manager
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QC · QC, Canada
Full-time
Clean Harbors is looking for a Project Services Business Development Manager. In this role you will be responsible for growing, expanding and maintaining a specific line of business. Serve…
Added 43 mins ago
Regions Marketing Manager, Canada
Hatch
Mississauga, ON
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 55 mins ago
Senior Collections Analyst
Tarion
Toronto, ON
Full-time
…development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support…
Added 55 mins ago
Manager, Payroll & Benefits
Surrey Schools (School District #36 Surrey)
Surrey, BC
Contract
…other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000…
Added 55 mins ago
5729 - Assistant Store Manager FT
Lids
Barrie, ON
$20 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.

Cloud5 Communications

Training Manager

120 McDonald Street, Saint John, NB, E2J 1M5, Canada

Pay: $50,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Experience: 3+ years of experience in training, facilitation, operational leadership or people leadership.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Details: Level: Management, Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $50000.00 - $75000.00Salary/year, Job Shift: Any, Job Category: Training, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary We’re looking for a Training Manager who can build strong learning experiences, support a team of Trainers, and help employees succeed. You’ll lead training strategy, coach a team of Trainers, and work closely with Operations and clients to implement programs that help employees feel confident, capable, and ready to create exceptional experiences for every customer. What You’ll Do • Oversee the day-to-day performance, development, and support of Trainers, ensuring they are equipped to facilitate effective learning. • Provide direction and support to Coaches, helping them reinforce key behaviors, strengthen service consistency, and support ongoing employee development. • Use scorecard results, quality insights, customer experience metrics, and operational trends to identify opportunities for improvement and guide trainer coaching plans. • Coach Trainers through regular observation, feedback, calibration, and performance conversations that strengthen consistency and impact. • Partner with Operations, Human Resources, Workforce Management, and clients to understand business priorities, align training plans, and address performance gaps. • Attend client meetings to offer expert training feedback on opportunities for improvements and creative solutions • Design, refine, and support engaging learning experiences across classroom, virtual, eLearning, huddles and refresher sessions • Monitor training effectiveness and use results to improve trainer performance, employee confidence, guest-focused service behaviors, and the overall customer experience. If you’re a collaborative learning leader who enjoys developing people, improving programs, and turning business needs into practical training solutions, this role is a great fit. Other Duties We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring You’ll be successful in this role if you have: • Post-secondary education in education, business, adult learning, or related field - or equivalent experience. • 3+ years of experience in training, facilitation, operational leadership or people leadership. • Strong coaching, facilitation, communication, and presentation skills. • The ability to manage priorities, adapt quickly, and keep learning solutions focused on results. • Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies. • Experience supporting training and development initiatives within a contact center or customer service environment is considered a strong asset. Compensation & Benefits Benefits include medical, dental, vision, group RRSP plan, flexible PTO, parental leave, and more Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from undefined candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: ● You receive a message on WhatsApp or another online messaging platform ● You are asked to provide a fee or payment (we will NEVER request payment from candidates) ● Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service ● Cross reference the recruiter’s name and contact information on LinkedIn or by contacting [email protected] ● If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Training Manager will lead training strategy and oversee a team of trainers to ensure effective learning and service consistency. They will partner with operations and clients to identify performance gaps and design engaging learning experiences.

Requirements

Candidates must have post-secondary education in a relevant field and at least 3 years of experience in training or leadership. Proficiency in Microsoft Office, LMS, and virtual learning platforms is required.

Skills

Training strategy
Team leadership
Coaching
Facilitation
Performance management
Instructional design
Data analysis
Communication
Presentation skills
Microsoft Office
Learning Management Systems
Virtual learning platforms
Customer service
Operational leadership

Benefits

Medical
Dental
Vision
Group RRSP plan
Flexible PTO
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

Training Manager
Management
Customer Experience
Managed IT Services
Hospitality
Contact Center
Learning Management Systems
LMS
Microsoft Teams
Performance Metrics
Quality Insights
Operational Trends
Facilitation
Adult Learning
E-learning
Coaching
Workforce Management
Human Resources
Professional Development
Service Consistency

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