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Added 15 mins ago
HR Client Services Representative
J.D. Irving, Limited
Saint John, NB
Full-time
Post-secondary education in Human Resources, Business Administration, or a related field.
Added 15 mins ago
Senior Executive Assistant
Tricon Residential
Toronto, ON
Full-time
Post-secondary education in business administration or a related discipline, or an equivalent combination of education and relevant experience.
Added 28 mins ago
Specialist, Payroll Project - Peoples & Culture - FT Admin
Humber College
Toronto, ON
Full-time
…Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most…
Added 28 mins ago
Project Assistant
Canadian Nuclear Laboratories
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Full-time
Acting as a project contact to answer questions and obtaining and providing information to stakeholders within and outside the organization, ensuring timely and accurate responses.
Added 28 mins ago
Performance Engineer
SPECTRAFORCE
Mississauga, ON
$57 CAD / hour
Contract
Non-Functional Requirements & Architecture – Solid understanding of NFRs, system architecture, and technology stacks to ensure comprehensive performance coverage.
Added 29 mins ago
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Cimpress/Vista
ON · Lakeshore, ON
Post-secondary education in Logistics, Business/Analytics, or a related management field.
Added 29 mins ago
Senior Salesforce Technical Lead
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Winnipeg, MB · London, ON · Toronto, ON
…architecture and design for your product in collaboration with Digital Technology platform and architects. You will oversee and make decisions on the overall design and development of the…
Added 29 mins ago
Administrative Assistant, Projects
EPCOR
AB · Edmonton, Alberta
Full-time · Temporary
…attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be…
Added 45 mins ago
Word/Data Processing Clerk III - Criminal Body Worn Video Section Technician
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…position, you will process and disclose digital evidence and information from various sources including body-worn video, security and surveillance systems, internally produced recordings…
Added 58 mins ago
Psychologist - CNS Psychology
London Health Sciences Centre (LHSC)
London, ON
$68.26 to $85.34 CAD / hour
Part-time
…regional, national and international partnerships. For more information, please visit…
Added 1 hour ago
Metadata Assistant
University of Victoria
Victoria, BC
Full-time
This position requires a level of education, training, and experience equivalent to a minimum of 2 years’ experience working within a comparable environment, preferably in a post-secondary…
Added 1 hour ago
Analyst/Senior Analyst, Customer Operations
Clarity (formerly Hiive)
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Full-time
…brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an…
Added 1 hour ago
Accounting Clerk - General (part-time) - Open until filled - Applications processed as received
City of Powell River BC
Powell River, BC
Part-time
…and a surplus of adventures with growing industry sectors in technology, retail, and tourism. Located just a 90-minute ferry away from Vancouver Island, within the traditional territory of…
Added 1 hour ago
Human Resources Manager
Emond Harnden
Ottawa, ON · Greater Ottawa Metropolitan Area
$95,000 to $115,000 CAD / year
Full-time
Post secondary education in Human Resources, Organizational Development, Business Administration or a related field
Added 1 hour ago
Radiation Therapist - LRC - Radiation Oncology - Treatment Delivery
London Health Sciences Centre (LHSC)
London, ON
$40.96 to $55.59 CAD / hour
Full-time
…LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and…
Added 1 hour ago
Home Financing Officer - Prairies (Manitoba, Saskatchewan and Alberta)
Scotiabank
Winnipeg, MB
Supports internal and external stakeholder engagements by contributing clear, defensible information on investigative findings, risk observations, file review outcomes, and remediation…
Added 1 hour ago
Senior Manager, Sales Enablement & Operations
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
…targets, activity, pipeline execution, skills, processes, and…
Added 1 hour ago
Operations Analyst/Specialist
Mattamy Homes
Canada
Full-time
Post Secondary education in Finance, Accounting, Business, Technology or a related discipline.
Added 2 hours ago
Senior Manager, Sales Enablement & Operations
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
…targets, activity, pipeline execution, skills, processes, and…
Added 2 hours ago
Executive Assistant
Wills Transfer Limited
Smiths Falls, ON
Full-time
Post-secondary education in business administration, office administration, or a related discipline would be considered an asset; however, equivalent experience will also be considered.
Added 2 hours ago
Bilingual Onboarding Officer
Aviso
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
Post-secondary education and/or equivalent experience
Added 2 hours ago
Senior Pension Consultant
Venor
Halifax, NS
Full-time
Post-secondary education in Mathematics or Business Administration/Commerce, plus 12+ years of applicable work experience in a defined benefit pension administration environment (a suitable…
Added 2 hours ago
Bilingual Managed Account Program (MAP) Support Specialist
Aviso
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Post-secondary education in a related field (e.g., a degree, diploma, or certificate in Business or Finance)
Added 2 hours ago
Estimator - Manufacturing
Answer Precision Technologies
Kitchener, ON
Full-time
Post-secondary education in Mechanical Engineering, Mechatronics, Automation Engineering, Manufacturing Engineering, or a related technical field
Added 2 hours ago
Teacher - Mathematics
Kahnawake Education Center
Kahnawake Indian Reserve No. 14, QC
$53,126 to $115,029 CAD / year
Temporary
of the Kahnawà:ke Education Center is to provide the children who live in Kahnawà:ke

Cloud5 Communications

Training Manager

120 McDonald Street, Saint John, NB, E2J 1M5, Canada

Pay: $50,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Experience: 3+ years of experience in training, facilitation, operational leadership or people leadership.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Details: Level: Management, Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $50000.00 - $75000.00Salary/year, Job Shift: Any, Job Category: Training, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary We’re looking for a Training Manager who can build strong learning experiences, support a team of Trainers, and help employees succeed. You’ll lead training strategy, coach a team of Trainers, and work closely with Operations and clients to implement programs that help employees feel confident, capable, and ready to create exceptional experiences for every customer. What You’ll Do • Oversee the day-to-day performance, development, and support of Trainers, ensuring they are equipped to facilitate effective learning. • Provide direction and support to Coaches, helping them reinforce key behaviors, strengthen service consistency, and support ongoing employee development. • Use scorecard results, quality insights, customer experience metrics, and operational trends to identify opportunities for improvement and guide trainer coaching plans. • Coach Trainers through regular observation, feedback, calibration, and performance conversations that strengthen consistency and impact. • Partner with Operations, Human Resources, Workforce Management, and clients to understand business priorities, align training plans, and address performance gaps. • Attend client meetings to offer expert training feedback on opportunities for improvements and creative solutions • Design, refine, and support engaging learning experiences across classroom, virtual, eLearning, huddles and refresher sessions • Monitor training effectiveness and use results to improve trainer performance, employee confidence, guest-focused service behaviors, and the overall customer experience. If you’re a collaborative learning leader who enjoys developing people, improving programs, and turning business needs into practical training solutions, this role is a great fit. Other Duties We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring You’ll be successful in this role if you have: • Post-secondary education in education, business, adult learning, or related field - or equivalent experience. • 3+ years of experience in training, facilitation, operational leadership or people leadership. • Strong coaching, facilitation, communication, and presentation skills. • The ability to manage priorities, adapt quickly, and keep learning solutions focused on results. • Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies. • Experience supporting training and development initiatives within a contact center or customer service environment is considered a strong asset. Compensation & Benefits Benefits include medical, dental, vision, group RRSP plan, flexible PTO, parental leave, and more Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from undefined candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: ● You receive a message on WhatsApp or another online messaging platform ● You are asked to provide a fee or payment (we will NEVER request payment from candidates) ● Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service ● Cross reference the recruiter’s name and contact information on LinkedIn or by contacting [email protected] ● If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Training Manager will lead training strategy and oversee a team of trainers to ensure effective learning and service consistency. They will partner with operations and clients to identify performance gaps and design engaging learning experiences.

Requirements

Candidates must have post-secondary education in a relevant field and at least 3 years of experience in training or leadership. Proficiency in Microsoft Office, LMS, and virtual learning platforms is required.

Skills

Training strategy
Team leadership
Coaching
Facilitation
Performance management
Instructional design
Data analysis
Communication
Presentation skills
Microsoft Office
Learning Management Systems
Virtual learning platforms
Customer service
Operational leadership

Benefits

Medical
Dental
Vision
Group RRSP plan
Flexible PTO
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

Training Manager
Management
Customer Experience
Managed IT Services
Hospitality
Contact Center
Learning Management Systems
LMS
Microsoft Teams
Performance Metrics
Quality Insights
Operational Trends
Facilitation
Adult Learning
E-learning
Coaching
Workforce Management
Human Resources
Professional Development
Service Consistency

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