Jobs in Canada

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Added 14 mins ago
Training Manager
Cloud5 Communications
Saint John, NB
$50,000 to $75,000 CAD / year
Full-time
…managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s…
Added 2 hours ago
VS Manager-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 2 hours ago
Beauty Manager-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 2 hours ago
VS Manager-Georgian
Victoria’s Secret & Co.
Barrie, ON
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 2 hours ago
PINK Manager-St. Catherine Street
Victoria’s Secret & Co.
Montreal, QC
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 2 hours ago
PINK Manager-Carrefour Laval
Victoria’s Secret & Co.
Laval, QC
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 2 hours ago
Beauty Manager-Carrefour Laval
Victoria’s Secret & Co.
Laval, QC
Full-time
…for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them…
Added 4 hours ago
General Repair Technician III
BGIS
Gatineau, QC
Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 4 hours ago
Quality Technician (Contract)
Husky Technologies
Bolton, ON
Full-time
Reporting to the Andon Clinic Team Leader, the Quality Clinic Specialist is responsible with the investigation of all issues reported from the factory and from the field by Service…
Added 4 hours ago
Associate Payroll
Bell
Montreal, QC · Verdun, QC
Minimum of one year of work experience in a call center environment
Added 5 hours ago
Collections Officer
Commercial Credit Adjusters Ltd
Edmonton, Alberta
Full-time
Our downtown Edmonton office is ready to welcome new team members.
Added 6 hours ago
Sales Operations Manager
TP
Toronto, ON
Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 hours ago
Supervisor, Client Care
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment. In this role, you will get to actively engage frontline Maintenance…
Added 14 hours ago
Business Development Manager
CYGNVS
Toronto, ON
Full-time
CYGNVS is the out-of-band command center for cyber and AI incident response, trusted by more than 3,000 organizations across 71 countries. Backed by Andreessen Horowitz and other top…
Added 15 hours ago
Building Operator
Dexterra Group
Toronto, ON
Full-time
As a key member of the Building Operations team, the successful candidate is required to be on call according to a published schedule. Successful candidate may occasionally be required to…
Added 16 hours ago
Quality Technician (Contract)
Husky Technologies
Bolton, ON
Full-time
Reporting to the Andon Clinic Team Leader, the Quality Clinic Specialist is responsible with the investigation of all issues reported from the factory and from the field by Service…
Added 19 hours ago
Technicien de Centre de Données / Data Center Technician, Data Center Operations, Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed…
Added 19 hours ago
Technicien de Centre de Données / Data Center Technician, Data Center Operations, Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed…
Added 22 hours ago
Quality Technician (Contract)
Husky Technologies
Bolton, ON
Full-time
Reporting to the Andon Clinic Team Leader, the Quality Clinic Specialist is responsible with the investigation of all issues reported from the factory and from the field by Service…
Added 22 hours ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
$43,000 to $55,000 CAD / year
Full-time
1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable
Added 22 hours ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
$43,000 to $55,000 CAD / year
Full-time
1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable
Added 1 day ago
Wind Turbine Technician Electrical
ENERCON
Truro, NS
ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an…
Added 1 day ago
Supervisor, Customer experience Center (Temporary)
Air Liquide
Edmonton, AB
Full-time
The primary purpose of this position is to lead, coach, and manage a successful team of Customer Experience Representatives (CERs) in achieving operational and sales excellence. The…
Added 1 day ago
Credit Supervisor
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
Full-time
Are you an emerging leader in the financial field with a passion for collaboration, training and teamwork? Then you belong at Uline! As a Credit Supervisor, you will manage a dedicated team…
Added 1 day ago
Counter Sales Representative
Reliable Parts Ltd.
Winnipeg, MB
Full-time
…demonstrating good time management? Do you work well as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this position with our…

Cloud5 Communications

Training Manager

120 McDonald Street, Saint John, NB, E2J 1M5, Canada

Pay: $50,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Experience: 3+ years of experience in training, facilitation, operational leadership or people leadership.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Details: Level: Management, Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $50000.00 - $75000.00Salary/year, Job Shift: Any, Job Category: Training, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary We’re looking for a Training Manager who can build strong learning experiences, support a team of Trainers, and help employees succeed. You’ll lead training strategy, coach a team of Trainers, and work closely with Operations and clients to implement programs that help employees feel confident, capable, and ready to create exceptional experiences for every customer. What You’ll Do • Oversee the day-to-day performance, development, and support of Trainers, ensuring they are equipped to facilitate effective learning. • Provide direction and support to Coaches, helping them reinforce key behaviors, strengthen service consistency, and support ongoing employee development. • Use scorecard results, quality insights, customer experience metrics, and operational trends to identify opportunities for improvement and guide trainer coaching plans. • Coach Trainers through regular observation, feedback, calibration, and performance conversations that strengthen consistency and impact. • Partner with Operations, Human Resources, Workforce Management, and clients to understand business priorities, align training plans, and address performance gaps. • Attend client meetings to offer expert training feedback on opportunities for improvements and creative solutions • Design, refine, and support engaging learning experiences across classroom, virtual, eLearning, huddles and refresher sessions • Monitor training effectiveness and use results to improve trainer performance, employee confidence, guest-focused service behaviors, and the overall customer experience. If you’re a collaborative learning leader who enjoys developing people, improving programs, and turning business needs into practical training solutions, this role is a great fit. Other Duties We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring You’ll be successful in this role if you have: • Post-secondary education in education, business, adult learning, or related field - or equivalent experience. • 3+ years of experience in training, facilitation, operational leadership or people leadership. • Strong coaching, facilitation, communication, and presentation skills. • The ability to manage priorities, adapt quickly, and keep learning solutions focused on results. • Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies. • Experience supporting training and development initiatives within a contact center or customer service environment is considered a strong asset. Compensation & Benefits Benefits include medical, dental, vision, group RRSP plan, flexible PTO, parental leave, and more Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from undefined candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: ● You receive a message on WhatsApp or another online messaging platform ● You are asked to provide a fee or payment (we will NEVER request payment from candidates) ● Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service ● Cross reference the recruiter’s name and contact information on LinkedIn or by contacting [email protected] ● If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Training Manager will lead training strategy and oversee a team of trainers to ensure effective learning and service consistency. They will partner with operations and clients to identify performance gaps and design engaging learning experiences.

Requirements

Candidates must have post-secondary education in a relevant field and at least 3 years of experience in training or leadership. Proficiency in Microsoft Office, LMS, and virtual learning platforms is required.

Skills

Training strategy
Team leadership
Coaching
Facilitation
Performance management
Instructional design
Data analysis
Communication
Presentation skills
Microsoft Office
Learning Management Systems
Virtual learning platforms
Customer service
Operational leadership

Benefits

Medical
Dental
Vision
Group RRSP plan
Flexible PTO
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

Training Manager
Management
Customer Experience
Managed IT Services
Hospitality
Contact Center
Learning Management Systems
LMS
Microsoft Teams
Performance Metrics
Quality Insights
Operational Trends
Facilitation
Adult Learning
E-learning
Coaching
Workforce Management
Human Resources
Professional Development
Service Consistency

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