Jobs in Canada

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Added 2 mins ago
SuccessFactors Technical Consultant (CPI/BTP)
Syntax
Thornhill, ON
…Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP…
Added 18 mins ago
Performance Account Executive
Google
Toronto, ON
Experience partnering with clients on advertising products or marketing technology/ad technology (e.g., pitching solutions, consulting, project management, or demonstrating products).
Added 18 mins ago
Application Security Consultant - SCA (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Added 32 mins ago
Consultant En Audit Informatique| It Audit Consultant
Aston Carter
Montreal, QC
Contract
Our client, a leading consulting firm, is seeking professionals with experience in IT Audit, ITGC, SOX, and Technology Risk to support engagements within the financial services industry. We…
Added 1 hour ago
Enterprise Sales Manager
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Montreal, QC
Full-time
…remit is for someone who can be warm and personable for their consultant population but can also take a more strategic, consultative approach when selling into this client to win more…
Added 1 hour ago
Lead Cloud Applications Consultant
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Waterloo, ON
The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud…
Added 2 hours ago
Technical Consultant (Data & AI)
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Consultant’s Mindset: Effectively communicate technical trade-offs (e.g., speed vs. scalability) to both technical leads and non-technical stakeholders
Added 2 hours ago
Infor XA Finance functional or techno-functional consultant
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Canada
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We are looking for an Infor Finance functional or techno-functional consultant, preferably with strong Accounts Receivable (AR) knowledge, OTC Knowledge, Cashbook, Cforia integration with…
Added 4 hours ago
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Senior Adviser Project Management
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Added 5 hours ago
Corporate Tax, Senior Associate
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Full-time
…local and overseas tax affairs, while acting as a strategic consultant related to their…
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Specialized Consultant
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AB · Edmonton, AB
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…Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and…
Added 6 hours ago
2627-104 (b) - Student Services Counsellor, Personal and Career (PS5) - Pictou Campus
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Stellarton, NS
Full-time
…Office 365, digital communication, social media, educational technology and learning…
Added 6 hours ago
Conseiller(ère) en Gouvernance des affaires et des TI
CGI
Montreal, QC
Full-time
CGI Montreal is looking for a Consultant in Business and Technology Governance. Reporting to the Director of Business and Technology Governance, you will be responsible for supporting the…
Added 6 hours ago
DevOps Consultant - Red Hat OpenShift
CGI
Halifax, NS
Full-time
CGI is seeking an experienced DevOps Consultant to join our growing Cloud Engineering team. In this role, you will support the modernization of enterprise cloud infrastructure by designing,…
Added 6 hours ago
Analyste de système d’affaires, marchés des capitaux
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Toronto, ON
Full-time
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Analyste/ingénieur principal ou principale en cybersécurité OT
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Navigate and interpret Operational Technology (OT) cyber security industry standards, including identifying and understanding the purpose for revision changes;
Added 6 hours ago
SRE Consultant
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 6 hours ago
Senior Project Manager, Land Development
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Edmonton, AB
Full-time
Lead financial stewardship of projects, including forecasting, budgeting, invoicing, contract administration, and negotiating consultant and contractor agreements.
Added 6 hours ago
Consultant, IT Systems Administrator (Airflow/Snowflake)
Project X
Toronto, ON
Full-time
The Consultant, IT Systems Administrator is part of our Technical Enablement team. This team oversees the monitoring, maintenance, enhancement, research, deployment, and documentation of…
Added 7 hours ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
Degree in Architecture or Engineering and 3 years of experience, or Architectural Technology diploma and 6 years of experience, delivering projects from initiation to close. Experience must…
Added 7 hours ago
Supply Chain Planning Solutions - Functional Consultant
Accenture
Toronto, ON · Calgary, AB
Full-time
…combining deep industry expertise with a strong ecosystem of technology partners, Connected Solutions enables organizations to move beyond siloed planning toward integrated, end‑to‑end…

Cloud5 Communications

Travel Customer Service Agent

120 McDonald Street, Saint John, NB, E2J 1M5, Canada

Pay: $21 CAD / hour
Job type: Full-time
Apply by: Sep 30, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Job Details: Level: Entry, Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Education Level: High School, Salary Range: $21.00 - $21.00Hourly, Job Shift: Any, Job Category: Telecommunications, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary Work onsite The Cloud5 Travel Consultant provides exceptional service to our client’s premium Card Members, delivering a seamless and personalized travel experience. This role is responsible for assisting with a variety of travel needs, including modifying existing itineraries, coordinating new travel arrangements, and offering tailored recommendations for hotels, dining, car rentals, and airfare. As a trusted resource, the Travel Consultant maintains a strong understanding of the client’s benefits program, ensuring all recommendations and solutions are aligned with each Card Member’s preferences and entitlements. The role requires a proactive approach to resolving customer concerns, enhancing the overall service experience, and reinforcing the client’s brand through consistent, high-quality interactions and thoughtful follow-up. Successful candidates demonstrate adaptability, reliability, and a keen attention to detail, along with a strong commitment to delivering elevated, white-glove customer service. This position plays a key role in driving customer satisfaction and loyalty through every interaction. What You’ll Do (Essential Responsibilities) Deliver efficient, accurate and personalized customer service via in-bound call servicing Accurately and consistently adhere to regulatory requirements emphasized in the training journey Investigate and provide necessary solutions for complex scenarios De-escalate a customer’s stress when unforeseen travel situations arise Consult and understand customer needs to deliver a personalized experience Plan, modify, and carry out personalized travel itineraries, through booking domestic and international flights, car and/or hotel travel arrangements Educate customers on benefits, product offerings, and self-service options relevant to the customer’s travel needs Put the Customer’s experience at the forefront of everything we do, earning their dedication Complete all assigned training as necessary Other Duties: We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring (Required Qualifications) Exceptional communication skills both written and verbal Proven ability to break down complex issues into manageable parts to find logical solutions for the customer A passion for building customer loyalty through active listening, building rapport, and providing exceptional customer care Experience in demonstrating resiliency in assisting a high value client base Proven ability to provide extraordinary and empathetic customer service Resilient and composed under pressure and constantly evolving circumstances A systematic approach to solving complex problems by gathering and capturing the correct details Technically proficient and experienced with computer applications and personal devices, with the ability to navigate PC and basic Microsoft Office tools with ease Flexibility to work all shifts, including nights, weekends and holidays Must consent to and pass a background check Must be legally entitled to work in Canada (Citizen or Permanent Resident) What You’ll Bring (Preferred Qualifications) Previous experience in a call center, sales, or hospitality environment (asset) Compensation & Benefits $21/hour Shift premium for hours worked between 9 PM – 6 AM (local time) Referral bonus up to $500 Performance-based bonuses paid quarterly Medical & vision after 3 months Dental after 6 months RRSP & TFSA options after 6 months (Manulife) Company RRSP match (up to 3%) after 1 year Optional Critical Illness Coverage (Allstate) Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: You receive a message on WhatsApp or another online messaging platform You are asked to provide a fee or payment (we will NEVER request payment from candidates) Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Travel Consultant provides personalized travel arrangements and support to premium card members, including booking flights, hotels, and dining. They are responsible for resolving complex travel issues and educating customers on benefits while maintaining high service standards.

Requirements

Candidates must possess exceptional communication skills, technical proficiency with computer applications, and the ability to work flexible shifts including nights and weekends. A high school diploma is required, and applicants must be legally entitled to work in Canada.

Skills

Customer service
Communication skills
Problem solving
Active listening
Conflict resolution
Travel planning
Itinerary management
Microsoft Office
Computer proficiency
Attention to detail
Adaptability
Empathy
Time management
Technical proficiency

Benefits

Shift premium
Referral bonus
Performance-based bonuses
Medical insurance
Vision insurance
Dental insurance
RRSP options
TFSA options
Company RRSP match
Critical illness coverage

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Consultant
Hospitality
Call Center
Itinerary Management
Microsoft Office
Problem Solving
Communication
Active Listening
Conflict Resolution
Data Entry
Technical Support
Client Relations
Regulatory Compliance
Booking Systems
Travel Industry
Customer Loyalty
Empathy
Resiliency
Background Check

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