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Added 31 mins ago
Gestionnaire de comptes, Renouvellements / Bilingual Renewal Account Manager
MCAP
Waterloo, ON · Vancouver, BC · Toronto, ON · Montreal, QC · Calgary, AB
le travail d’équipe et votre passion pour l’excellence du service sont reconnus
Added 1 hour ago
D
Advisory Agent, Member and Client Experience
Desjardins
Sudbury, ON · Caisse Desjardins Ontario_Sudbury-Lasalle (MT)
- Part-time
As a member and client experience advisory agent at Desjardins Ontario Credit Union, you help give members and clients a better experience, and ensure that they are satisfied. This includes…
Added 1 hour ago
AB
Représentants au service à la clientèle - Temps partiel | Rental Sales Agent - Part time
Avis Budget Group
Dorval, QC
- Part-time
Si vous recherchez une carrière dans la vente et le service à la clientèle avec un potentiel de revenus élevé dans un environnement de comptoir de vente au détail, c'est une excellente…
Added 1 hour ago
LC
Customer Service Client Care Agent
La Canadienne
Montreal, QC
- Full-time
As the Customer Service Client Care Agent, you will be responsible for delivering an excellent client experience across customer communication channels, including phone, email, live chat,…
Added 2 hours ago
M-
Responsable de livraison technique principal, IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
…contrôlent. Elle regroupe des fonctionnalités telles que la mise en service de modèles (model serving), la recherche d'information (retrieval), l'orchestration d'agents, l'observabilité et…
Added 2 hours ago
R
Agent Logistique / Logistics Agent
RTX
Mirabel, QC
- Full-time
· Effectuer la préparation de commandes, l'emballage et l'expédition de la marchandise selon les spécifications du client et/ou les procédures de l’entreprise
Added 5 hours ago
A
Agent d'Approvisionnement / Supply Officer
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Votre rôle en tant qu’ Agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 5 hours ago
II
Events Officer
Invest in Canada | Investir au Canada
ON · Ontario, Canada
- $72,900 to $85,800 CAD / year
- Temporary
Coordinate with service providers for required services and works alongside staff at the event site to ensure all details are coordinated efficiently
Added 8 hours ago
Sécurité | Superviseur | Donnacona | Sur appel jour et soir - $30.45 à $34.20/h
Securitas Canada
Donnacona, QC
…hautement sécurisé ? Vous avez de l’entregent, un excellent sens du service à la clientèle et vous valorisez le travail d’équipe ? Ce poste est pour…
Added 21 hours ago
QM
Agent service à la clientèle / Customer Service Associate
Quantum Management Services Ltd.
Montreal, QC
- $23 CAD / hour
- Full-time
…être organisé et travailler en équipe ? Nous recherchons un agent du service à la clientèle pour rejoindre une entreprise bien établie qui connaît le succès depuis plus de 40…
Added 22 hours ago
F
Senior AI Architect (Architect-Practitioner)
Fastloop
Vancouver, BC
- Full-time
…reality, owning decisions across model selection, RAG strategy, agent orchestration, security posture, and deployment…
Added 23 hours ago
P
Senior Associate-Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 23 hours ago
P
ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Address sub-standard work or work that does not meet firm's/client's expectations.
Added 23 hours ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 23 hours ago
P
Financial Reporting and Tax Compliance, Director
PwC
Toronto, ON · Vaughan, ON
- Full-time
Strong analytical capability, sound business sense and creative mind that have earned you a reputation of providing excellence in client service
Added 23 hours ago
P
May 2027 - Deals Financial Crimes Technology Non-CPA - Summer Intern - Toronto
PwC
Toronto, ON
- Full-time
…solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited…
Added 1 day ago
A
Agent Method // Methods Agent
Actalent
MB · Saint-Laurent, MB
- $30 to $40 CAD / hour
- Contract
As a Methods Agent specializing in electrical assembly, you create and update digital work instructions in French for electrical assembly of hightechnology products, including flight…
Added 1 day ago
J
Administrateur, Guides Accompagnateurs et Agent De Réservations bilingue (Hybride) / Bilingual Tour Director Administrator-Reservation Agent (Hybrid)
Jonview
Montreal, QC
- $44,000 to $46,000 CAD / year
- Full-time
Informer le service comptable des ventes afin de payer les fournisseurs.
Added 1 day ago
J
Agent de Réservations et de Service à La Clientèle bilingue (Hybride) / Bilingual Customer Service & Reservation Agent (HYBRID)
Jonview
Montreal, QC
- $44,000 to $46,000 CAD / year
- Full-time
Département : Réservations et Service À La Clientèle
Added 1 day ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
The Methods Agent plays a critical role in planning, optimizing, and supporting aerospace production activities. This person interprets and validates technical documentation, defines…
Added 1 day ago
MR
Agent de location | Rental Agent @ M Rentals
M Rentals
Montreal, QC
- Full-time
Role Description The Agent de location | Rental Agent is a full-time, on-site role based in Montreal, QC. This position is responsible for handling inquiries from prospective tenants,…
Added 1 day ago
D
Advisory Agent, Member and Client Experience
Desjardins
Gaspé, QC · Caisse populaire Desjardins Pointe de la Gaspésie
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 day ago
SO
Security Patrol Agent
Signal of Edmonton (Signal Security)
AB · Edmonton, AB
- Full-time
Respond to alarms, incidents, and client service requests.
Added 1 day ago
EC
Bilingual VIP Corporate Travel Agent / Agent de voyages corporatifs VIP Bilingue
Encore Corporate Travel
Canada
- Full-time
…remembered the last three times it went wrong. That is not service. That is being known, and it is the difference between an agent and a…
Added 1 day ago
Sécurité | Superviseur | Québec et ses environs | Sur appel - $30.45 à $34.20/h
Securitas Canada
Quebec, QC
…hautement sécurisé ? Vous avez de l’entregent, un excellent sens du service à la clientèle et vous valorisez le travail d’équipe ? Ce poste est pour…

Cloud5 Communications

Travel Customer Service Agent

88 Lutz St, Moncton, NB, E1C 0W2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Details: Level: Entry, Job Location: Moncton Amex Location - Moncton, NB, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Any, Job Category: Hospitality - Hotel, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary Work onsite The Cloud5 Travel Consultant provides exceptional service to our client’s premium Card Members, delivering a seamless and personalized travel experience. This role is responsible for assisting with a variety of travel needs, including modifying existing itineraries, coordinating new travel arrangements, and offering tailored recommendations for hotels, dining, car rentals, and airfare. As a trusted resource, the Travel Consultant maintains a strong understanding of the client’s benefits program, ensuring all recommendations and solutions are aligned with each Card Member’s preferences and entitlements. The role requires a proactive approach to resolving customer concerns, enhancing the overall service experience, and reinforcing the client’s brand through consistent, high-quality interactions and thoughtful follow-up. Successful candidates demonstrate adaptability, reliability, and a keen attention to detail, along with a strong commitment to delivering elevated, white-glove customer service. This position plays a key role in driving customer satisfaction and loyalty through every interaction. What You’ll Do (Essential Responsibilities) Deliver efficient, accurate and personalized customer service via in-bound call servicing Accurately and consistently adhere to regulatory requirements emphasized in the training journey Investigate and provide necessary solutions for complex scenarios De-escalate a customer’s stress when unforeseen travel situations arise Consult and understand customer needs to deliver a personalized experience Plan, modify, and carry out personalized travel itineraries, through booking domestic and international flights, car and/or hotel travel arrangements Educate customers on benefits, product offerings, and self-service options relevant to the customer’s travel needs Put the Customer’s experience at the forefront of everything we do, earning their dedication Complete all assigned training as necessary Other Duties: We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring (Required Qualifications) Exceptional communication skills both written and verbal Proven ability to break down complex issues into manageable parts to find logical solutions for the customer A passion for building customer loyalty through active listening, building rapport, and providing exceptional customer care Experience in demonstrating resiliency in assisting a high value client base Proven ability to provide extraordinary and empathetic customer service Resilient and composed under pressure and constantly evolving circumstances A systematic approach to solving complex problems by gathering and capturing the correct details Technically proficient and experienced with computer applications and personal devices, with the ability to navigate PC and basic Microsoft Office tools with ease Flexibility to work all shifts, including nights, weekends and holidays Must consent to and pass a background check Must be legally entitled to work in Canada (Citizen or Permanent Resident) What You’ll Bring (Preferred Qualifications) Previous experience in a call center, sales, or hospitality environment (asset) Compensation & Benefits $21/hour Shift premium for hours worked between 9 PM – 6 AM (local time) Referral bonus up to $500 Performance-based bonuses paid quarterly Medical & vision after 3 months Dental after 6 months RRSP & TFSA options after 6 months (Manulife) Company RRSP match (up to 3%) after 1 year Optional Critical Illness Coverage (Allstate) Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: You receive a message on WhatsApp or another online messaging platform You are asked to provide a fee or payment (we will NEVER request payment from candidates) Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Travel Consultant provides personalized travel arrangements and support to premium Card Members, including booking flights, hotels, and dining. They are responsible for resolving complex travel issues and educating customers on benefits while maintaining high service standards.

Requirements

Candidates must possess exceptional communication skills, technical proficiency with PC tools, and the ability to work flexible shifts including nights and weekends. A high school diploma is required, and applicants must be legally entitled to work in Canada.

Skills

Customer service
Communication skills
Problem solving
Active listening
Conflict resolution
Travel planning
Attention to detail
Microsoft Office
Computer proficiency
Adaptability
Empathy
Time management

Benefits

Shift premium
Referral bonus
Performance-based bonuses
Medical insurance
Vision insurance
Dental insurance
RRSP options
TFSA options
Company RRSP match
Critical illness coverage

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Consultant
Hospitality
Call Center
Itinerary Planning
Booking
Microsoft Office
Problem Solving
Communication
Client Relations
Travel Industry
Data Entry
Conflict De-escalation
Regulatory Compliance
Customer Loyalty

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