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Added 13 mins ago
RR
Manager, Origination Analytics
REV Renewables
Oakville, ON
- $140,000 to $170,000 CAD / year
- Full-time
Keep up to date with consultant’s evolving power market forecasts, analyze changes, and effectively communicate the changes and underlying story to the team
Added 13 mins ago
OC
Senior Accounting Consultant
OERP Canada
Toronto, ON
- Full-time
…passionate about transforming businesses through cutting-edge ERP solutions. We believe in fostering an environment where our people are consistently challenged, encouraged to collaborate,…
Added 13 mins ago
AL
Clinical Respiratory Consultant
Air Liquide Healthcare
Medicine Hat, AB
- Part-time
R10088126 Clinical Respiratory Consultant (Open) Location:
Added 13 mins ago
ML
Hybrid Cloud & Infrastructure Platform Consultant
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
We are looking for a hands-on consultant who can build, automate, operate, troubleshoot, and improve hybrid cloud infrastructure. This role sits within Infrastructure & Operations /…
Added 13 mins ago
ML
IT Security Consultant
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…opportunity for you. Maple Leaf Foods is looking for an IT Security Consultant. In this role you will be responsible…
Added 13 mins ago
A
Bilingual Senior Workforce Manager Support Consultant / Consultant(e) principal(e) en soutien à la gestion des effectifs bilingue
ADP
Burnaby, BC · Toronto, ON · Montreal, QC · Dartmouth, NS · Etobicoke, Ontario
- Full-time
…results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. Senior Workforce Manager Support Consultant for Time…
Added 42 mins ago
VC
Business Development Manager – Toronto
V-Soft Consulting Group, Inc.
Toronto, ON
- Full-time
…collaborate with a global bench of subject-matter experts to tailor solutions that deliver more value than a customer’s next-best…
Added 43 mins ago
C
Client Service Manager, Trade Finance Operations
CIBC
Toronto, ON
- Full-time
…have responsibility in developing client service and product…
Added 43 mins ago
B
Health, Safety & Environment Coordinator
BGIS
Vancouver, BC
- Full-time
Certified Health & Safety Consultant from Canadian Society of Safety Engineering
Added 43 mins ago
Senior Okta Engineer (IAM)
Charger Logistics Inc
Brampton, ON
…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…
Added 43 mins ago
Developer/Technical Architect - Microsoft D365 Customer Engagement
EY
Toronto, ON · Vancouver, BC
…Microsoft Dynamics 365 Customer Engagement team. Our Microsoft solutions group extends from advisory and planning, design and architecture, implementation, training, business adoption. With…
Added 43 mins ago
Policy & Communication Consultant
Government of Alberta
AB
Creative Problem Solving: You examine issues from different perspectives and develop practical, evidence-informed solutions.
Added 43 mins ago
Sustainability Quality Improvement Consultant
Nova Scotia Health and IWK Health
Halifax, NS
The Sustainability Quality Improvement Consultant advances IWK Health’s environmental sustainability strategy by leading unit-specific and organization-wide sustainability and operational…
Added 1 hour ago
BE
Product Development & Brand Portfolio Manager
Body Energy Club
Vancouver, BC
- Full-time
…manufacturers, regulatory professionals, and an experienced product consultant. You will be involved throughout the product…
Added 1 hour ago
Delivery Analyst, Risk & Audit - Americas
Diligent Corporation
Vancouver, BC
A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements…
Added 1 hour ago
SS
Senior Substation Engineer
Suna Solutions
Montreal, QC
- $135,000 to $155,000 CAD / year
- Full-time
Solve complex technical challenges and share solutions across engineering teams.
Added 2 hours ago
DN
SAP Source to Pay AMS Support (Puerto Rico)
delaware North America
Canada
- Full-time
We are seeking an experienced SAP Source-to-Pay (S2P) AMS Consultant to provide Application Management Services (AMS) support for enterprise SAP procurement and sourcing solutions. The…
Added 2 hours ago
CM
Specialist, Institutional & Pension Accounting
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information…
Added 2 hours ago
CM
Business Risk Management Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information…
Added 2 hours ago
CM
Business Risk Management Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information…
Added 2 hours ago
VS
Solutions Consultant, Customer & Partner Success
Vena Solutions
Remote, Canada
- Full-time
- Remote
As our Solutions Consultant, Customer & Partner Success, you will be engaging with our existing customers to help present and demonstrate how customers can realize additional value from the…
Added 2 hours ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
…build joint account plans, and co-sell tailored Salesforce…
Added 2 hours ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences…
Added 2 hours ago
C
Financial Advisor -CIRO - MFD/AMF (Urban) (Mandarin)
CIBC
Vancouver, BC
- Full-time
…make every interaction meaningful. Provide tailored advice and solutions in all areas of financial planning including day-to-day banking, investments, lending and estate planning. Cultivate…
Added 2 hours ago
C
Senior Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…build, implement and maintain easy, flexible, and personalized solutions that enhance the client experience. You’ll lead the planning and strategy for the technical design, development and…

Cloud5 Communications

Travel Customer Service Agent

88 Lutz St, Moncton, NB, E1C 0W2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Details: Level: Entry, Job Location: Moncton Amex Location - Moncton, NB, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Any, Job Category: Hospitality - Hotel, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary Work onsite The Cloud5 Travel Consultant provides exceptional service to our client’s premium Card Members, delivering a seamless and personalized travel experience. This role is responsible for assisting with a variety of travel needs, including modifying existing itineraries, coordinating new travel arrangements, and offering tailored recommendations for hotels, dining, car rentals, and airfare. As a trusted resource, the Travel Consultant maintains a strong understanding of the client’s benefits program, ensuring all recommendations and solutions are aligned with each Card Member’s preferences and entitlements. The role requires a proactive approach to resolving customer concerns, enhancing the overall service experience, and reinforcing the client’s brand through consistent, high-quality interactions and thoughtful follow-up. Successful candidates demonstrate adaptability, reliability, and a keen attention to detail, along with a strong commitment to delivering elevated, white-glove customer service. This position plays a key role in driving customer satisfaction and loyalty through every interaction. What You’ll Do (Essential Responsibilities) Deliver efficient, accurate and personalized customer service via in-bound call servicing Accurately and consistently adhere to regulatory requirements emphasized in the training journey Investigate and provide necessary solutions for complex scenarios De-escalate a customer’s stress when unforeseen travel situations arise Consult and understand customer needs to deliver a personalized experience Plan, modify, and carry out personalized travel itineraries, through booking domestic and international flights, car and/or hotel travel arrangements Educate customers on benefits, product offerings, and self-service options relevant to the customer’s travel needs Put the Customer’s experience at the forefront of everything we do, earning their dedication Complete all assigned training as necessary Other Duties: We expect this role to evolve. Other responsibilities may be assigned based on business needs. Qualifications: What You’ll Bring (Required Qualifications) Exceptional communication skills both written and verbal Proven ability to break down complex issues into manageable parts to find logical solutions for the customer A passion for building customer loyalty through active listening, building rapport, and providing exceptional customer care Experience in demonstrating resiliency in assisting a high value client base Proven ability to provide extraordinary and empathetic customer service Resilient and composed under pressure and constantly evolving circumstances A systematic approach to solving complex problems by gathering and capturing the correct details Technically proficient and experienced with computer applications and personal devices, with the ability to navigate PC and basic Microsoft Office tools with ease Flexibility to work all shifts, including nights, weekends and holidays Must consent to and pass a background check Must be legally entitled to work in Canada (Citizen or Permanent Resident) What You’ll Bring (Preferred Qualifications) Previous experience in a call center, sales, or hospitality environment (asset) Compensation & Benefits $21/hour Shift premium for hours worked between 9 PM – 6 AM (local time) Referral bonus up to $500 Performance-based bonuses paid quarterly Medical & vision after 3 months Dental after 6 months RRSP & TFSA options after 6 months (Manulife) Company RRSP match (up to 3%) after 1 year Optional Critical Illness Coverage (Allstate) Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: You receive a message on WhatsApp or another online messaging platform You are asked to provide a fee or payment (we will NEVER request payment from candidates) Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com If you are still unsure call 1 (877) 241-2516

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More about this job

Responsibilities

The Travel Consultant provides personalized travel arrangements and support to premium Card Members, including booking flights, hotels, and dining. They are responsible for resolving complex travel issues and educating customers on benefits while maintaining high service standards.

Requirements

Candidates must possess exceptional communication skills, technical proficiency with PC tools, and the ability to work flexible shifts including nights and weekends. A high school diploma is required, and applicants must be legally entitled to work in Canada.

Skills

Customer service
Communication skills
Problem solving
Active listening
Conflict resolution
Travel planning
Attention to detail
Microsoft Office
Computer proficiency
Adaptability
Empathy
Time management

Benefits

Shift premium
Referral bonus
Performance-based bonuses
Medical insurance
Vision insurance
Dental insurance
RRSP options
TFSA options
Company RRSP match
Critical illness coverage

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Consultant
Hospitality
Call Center
Itinerary Planning
Booking
Microsoft Office
Problem Solving
Communication
Client Relations
Travel Industry
Data Entry
Conflict De-escalation
Regulatory Compliance
Customer Loyalty

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