Senior Business System Analyst
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 5-7+ years of Business Systems Analysis experience.
- Posting language
- English
- Posted
Original job description
Required Skills
- 5-7+ years of Business Systems Analysis experience.
- Strong techno-functional BSA background.
- Experience with Digital Channels, including web, mobile, online customer portals, and digital sales platforms.
- Direct experience supporting Digital Direct Sales Channels within insurance, banking, or financial services.
- Expertise in requirements gathering, process mapping, user stories, and UAT support.
- Strong stakeholder management and communication skills.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- Insurance domain experience, preferably Property & Casualty (P&C) or Personal Insurance.
- Experience with customer acquisition, quote-to-bind, policy purchase, or digital onboarding journeys.
- Knowledge of CRM, digital marketing integrations, and customer experience platforms.
- Familiarity with tools such as JIRA, Confluence, Visio, and Azure DevOps.
More about this job
Responsibilities
Support digital direct sales channels and digital customer journeys across web, mobile, customer portals, and sales platforms. Gather and document requirements, map processes, develop user stories, support user acceptance testing, and coordinate with stakeholders in an Agile/Scrum environment.
Requirements
Requires 5–7 or more years of business systems analysis experience, a strong techno-functional background, and direct experience supporting digital direct sales in insurance, banking, or financial services. Candidates should have strong requirements, process mapping, user story, UAT, stakeholder management, communication, and Agile/Scrum experience; insurance and the listed tools are preferred.
Skills
- Business Systems Analysis
- Techno-Functional Analysis
- Digital Channels
- Digital Direct Sales
- Requirements Gathering
- Process Mapping
- User Stories
- User Acceptance Testing
- Stakeholder Management
- Communication
- Agile
- Scrum
- Insurance
- Customer Acquisition
- Quote-To-Bind
- Digital Onboarding
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Finance & Accounting
Keywords
- Business Systems Analysis
- Techno-Functional BSA
- Digital Channels
- Web
- Mobile
- Online Customer Portals
- Digital Sales Platforms
- Digital Direct Sales
- Insurance
- Banking
- Financial Services
- Requirements Gathering
- Process Mapping
- User Stories
- User Acceptance Testing
- Stakeholder Management
- Agile
- Scrum
- Property And Casualty Insurance
- Personal Insurance
- Customer Acquisition
- Quote-To-Bind
- Policy Purchase
- Digital Onboarding
- CRM
- Digital Marketing Integrations
- Customer Experience Platforms
- JIRA
- Confluence
- Visio