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Added 6 mins ago
GG
Sales - Sales Representative
Great Gulf
Orangeville, ON
- Full-time
…residential development, construction management, software, engineering, panelized manufacturing, architecture, and…
Added 6 mins ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 6 mins ago
GG
Sales Representative
Great Gulf
East Gwillimbury, ON
- Full-time
…residential development, construction management, software, engineering, panelized manufacturing, architecture, and…
Added 7 mins ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
Act in the best interest of Insight's stakeholders and customers, and raise risks and conflicts to the technical lead early
Added 7 mins ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Calgary, AB · Vancouver, BC
- $93,700 to $112,100 CAD / year
- Full-time
Lead the Future of Hydrogeology Across Canada
Added 7 mins ago
E
Principal Technical Consultant, Senior Hydrogeologist
ERM
Calgary, AB · Vancouver, BC
- $109,900 to $147,300 CAD / year
- Full-time
Shape the future of integrated water management across Canada. Lead high-impact hydrogeology work that influences major capital projects, strengthens client partnerships, and helps guide…
Added 21 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
Lead and empower employees in achieving operating targets and improve employee work performance and efficiency through mentorship, feedback and achieving safe operating targets
Added 21 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Elkford, BC
- Full-time
Lead and empower employees in achieving operating targets and improve employee work performance and efficiency through mentorship, feedback and achieving safe operating targets
Added 21 mins ago
K
Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
Lead the customers in terms of consultation and support for the business' technologies and service
Added 21 mins ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
Assist with front-end and back-end engineering for digital health applications.
Added 37 mins ago
AC
Purchasing Analyst
Aston Carter
Cambridge, ON
- $28 to $32 CAD / hour
- Contract
Collaborate with manufacturing, engineering, and suppliers to identify and resolve internal and external issues related to materials, services, and deliveries.
Added 37 mins ago
G
Site Manager - Geco/Wilroy Mine Sites
Glencore
Manitouwadge, ON
- Full-time
…and local stakeholders on operations and monitoring results, lead and review work from site coordinators, contractors and consultants, and own the annual project schedule and operational…
Added 37 mins ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
We’re looking for an Engagement Manager to lead client projects from the initial scope through to the final presentation. You’ll use our AI platform to carry out research and analysis,…
Added 1 hour ago
KL
Manager, Capital Planning and Delivery
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead capital planning and investment priorities: Oversee the development and prioritization of a significant municipal capital infrastructure portfolio, including civic administration and…
Added 1 hour ago
A
Data Engineer Analyst
Avanade
Toronto, ON
- Full-time
Join our Data Engineering team and create cutting-edge solutions within Avanade’s Business Intelligence practice. We’re seeking ambitious technologists passionate about Microsoft cloud…
Added 1 hour ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 1 hour ago
RS
Radiation Safety Officer III
Rockwood Service Corporation
Sherwood Park, AB
- Full-time
…field personnel and clients, the successful candidate will lead program improvements, support training and promote consistent radiation safety practices across multiple…
Added 1 hour ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
Senior Assurance Solutions Architect, AWS Security Assurance Services
Amazon
Ottawa, ON
Insights - Lead efforts with AWS engineering, support, and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Added 1 hour ago
E
Senior Structural Engineer
Entuitive
AB · Edmonton, AB
- $95,000 to $125,000 CAD / year
- Full-time
Entuitive is looking for a Senior Structural Engineer, based in our Edmonton office to be part of our Structural Engineering team. Take the opportunity to learn more about the structural…
Added 1 hour ago
W
Senior Environmental Scientist / Engineer / Technologist
Worley
AB · Edmonton, AB
- Full-time
You will lead field programs, contribute to Phase I and Phase II Environmental Site Assessments, provide technical oversight, and support Project Managers to ensure work is delivered…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 1 hour ago
HR
Field Service Mechanic
Herc Rentals
Toronto, ON · Etobicoke, ON
- Full-time
…Equipment Mechanic is to utilize their mechanical expertise to lead fleet maintenance and repair operations at customer job sites, ensuring Herc Rentals equipment remains operational and on…
Added 1 hour ago
GD
Security Specialist
General Dynamics Mission Systems–Canada
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…

CloudTalk

Account Manager (Spanish Speaker)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B
💡 Personalised 1:1 Coaching
📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)
💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe's fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish.

Why you'll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you'll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

Own a portfolio of B2B SaaS customers, leading renewals, retention, proactive churn prevention, and account expansion. Advise executive stakeholders, monitor customer health and performance data, and represent customer needs internally while coordinating with Product, Support, and Customer Engineering.

Requirements

Candidates should have hands-on B2B SaaS account management or customer success experience, independently managing a book of business and delivering retention and expansion results. They should be commercially minded, data-driven, comfortable with executive stakeholders and customer health frameworks, technically curious, familiar with CRM or customer success tools, and fluent in English and Spanish.

Skills

Account Management
Customer Success
B2B SaaS
Customer Retention
Portfolio Expansion
Renewal Management
Churn Prevention
Executive Business Reviews
Customer Health Metrics
Stakeholder Management
Revenue Growth
Data Analysis
Excel
Business Intelligence Dashboards
HubSpot
English and Spanish Fluency

Benefits

Unlimited Paid Time Off
Career Coaching
Equity
Flexible Hours
MacBook
Home Office Allowance
Additional Company-Wide Days Off
Fitness Allowance
Referral Bonus
Company Offsites
Company Swag
Private Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

CloudTalk
SaaS
Business Phone System
AI Voice Agents
Call Intelligence
Customer Retention
Portfolio Expansion
Renewals
Churn Prevention
Save Strategies
Executive Business Reviews
Customer Health Frameworks
Customer Health Metrics
HubSpot
Gainsight
Planhat
Excel
Spreadsheets
Business Intelligence Dashboards
CRM Reporting
B2B
Revenue Growth
Customer Success
Account Management
Product Adoption
Customer Engineering
English
Spanish

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