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Added 3 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead, coach, and develop a team responsible for revenue reporting, analytics, and operational support.
Added 3 mins ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
Working closely with Operations, Technology, Compliance, Implementation, Business Development, Pharmacy, Clinical, Data & Analytics, and Leadership teams, this position leads the design and…
Added 3 mins ago
AC
Initial Provisioning Analyst
Air Canada
Dorval, QC
- Full-time
…considerations early in the program lifecycle by translating data and planning tool outputs into clear insights and…
Added 3 mins ago
M
Manager, Operations, Fund Oversight
Manulife
Toronto, ON · Montreal, QC
- Full-time
In this role, you will lead meaningful initiatives, contribute to key projects and stay current on evolving accounting and regulatory reporting requirements. You will also serve as a role…
Added 3 mins ago
M
Omni and Execution Excellence Manager
Mars
Toronto, ON · BOL-Mars Canada Inc.
- Full-time
Experience with Power BI, Excel, syndicated data sources, retailer reporting platforms, and digital commerce analytics tools preferred.
Added 14 mins ago
R
Business Consultant - Intermediate
Raise
Toronto, ON
- Contract
Lead and support governance activities and contribute to the continuous improvement of operational processes, tools, and reporting.
Added 14 mins ago
VI
Marketing Specialist
VentaCo Inc.
Toronto, ON · North York, ON
- Part-time
Experience using analytics and performance data to make marketing decisions.
Added 14 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are hiring a Supply Chain Manager to lead Procurement and Supplier Quality activities in support of manufacturing, programs, and broader business objectives. You will lead a team of…
Added 14 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead, coach, and develop a team responsible for revenue reporting, analytics, and operational support.
Added 14 mins ago
KG
Technical Lead – Treasury
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Data and integration Experience: Strong experience with data feeds, ETL (IDMC, Informatica PowerCenter), data repositories and integrations (APIs, SFTP/file-based.
Added 14 mins ago
FC
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Analyzes student enrollment data to support enrollment reporting for internal purposes and ministry reporting. Identifies discrepancies and resolves data issues to provide accurate…
Added 14 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…decks for others to make them. You will be given the tools, the data infrastructure, and the AI capability to move faster and see further than the market. What you bring is the judgment to…
Added 18 mins ago
HR Operations Analyst (Contract)
Trans Mountain
Calgary, AB
Reports to: Team Lead, HR Systems & Operations
Added 18 mins ago
FM
Quality Process Engineer- VRT Lead
Ford Motor Company
Oakville, ON
- Full-time
Understand daily warranty claim reports by participating in binning meetings and lead to resolution working with a cross functional team and support and maintain warranty analytics system.
Added 18 mins ago
Manager, Performance Marketing
Viral Nation Inc.
Canada
…with an emphasis on paid social. You own the strategic POV and lead the development of the media plan, audience strategy, client narrative, QBRs, and creative briefing, working closely with…
Added 18 mins ago
H
Transportation Planner
HDR
Calgary, AB · Vancouver, BC · Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Data processing, analytics, and visualization
Added 18 mins ago
Senior Financial Analyst - Payroll Accounting
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
Lead for portfolio, both internal and external auditor’s Sarbanes-Oxley control requirements to ensure integrity of data and brand of TELUS
Added 18 mins ago
Sr Dir, Finance Consolidation
Rogers Communications
Toronto, ON
Lead enterprise-wide month-end reviews, forecasting cycles, and annual budgeting processes across all business units, including Wireless, Wireline, Rogers Business, and Technology.
Added 30 mins ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
We are seeking a hands-on Data Engineer to own both the underlying CRM data foundation and the Data360 platform. The role will design, build, govern, and support scalable data models,…
Added 30 mins ago
MI
Director Compensation
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the development and design of IGM’s sales compensation programs supporting the Asset Management businesses. You will:
Added 30 mins ago
M
Compensation Consultant (Senior Associate)
Marsh
Montreal, QC
- Full-time
Lead research and analysis to understand industry and organization-specific issues, including business strategy, corporate performance, compensation and rewards practices and trends, and…
Added 30 mins ago
AC
Senior Manager Enterprise Performance FP&A
Alimentation Couche-Tard
Laval, QC
- Internship
…across the enterprise. You will coordinate inputs from FP&A, Data & Analytics (D&A), and Strategy teams to align financial plans with strategic priorities, while leading scenario analysis,…
Added 30 mins ago
M
Sr Mgr Finance
Medline
Burlington, ON
- Full-time
Conduct and lead quarterly/monthly financial business reviews with Divisions and other senior management.
Added 30 mins ago
P&
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Added 30 mins ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The incumbent will lead high-level requirements gathering and analysis of complex systems requests impacting operational processes and the family of enterprise Student Information Systems…

CloudTalk

Account Manager (Spanish Speaker)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B
💡 Personalised 1:1 Coaching
📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)
💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe's fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish.

Why you'll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you'll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

Own a portfolio of B2B SaaS customers, leading renewals, retention, proactive churn prevention, and account expansion. Advise executive stakeholders, monitor customer health and performance data, and represent customer needs internally while coordinating with Product, Support, and Customer Engineering.

Requirements

Candidates should have hands-on B2B SaaS account management or customer success experience, independently managing a book of business and delivering retention and expansion results. They should be commercially minded, data-driven, comfortable with executive stakeholders and customer health frameworks, technically curious, familiar with CRM or customer success tools, and fluent in English and Spanish.

Skills

Account Management
Customer Success
B2B SaaS
Customer Retention
Portfolio Expansion
Renewal Management
Churn Prevention
Executive Business Reviews
Customer Health Metrics
Stakeholder Management
Revenue Growth
Data Analysis
Excel
Business Intelligence Dashboards
HubSpot
English and Spanish Fluency

Benefits

Unlimited Paid Time Off
Career Coaching
Equity
Flexible Hours
MacBook
Home Office Allowance
Additional Company-Wide Days Off
Fitness Allowance
Referral Bonus
Company Offsites
Company Swag
Private Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

CloudTalk
SaaS
Business Phone System
AI Voice Agents
Call Intelligence
Customer Retention
Portfolio Expansion
Renewals
Churn Prevention
Save Strategies
Executive Business Reviews
Customer Health Frameworks
Customer Health Metrics
HubSpot
Gainsight
Planhat
Excel
Spreadsheets
Business Intelligence Dashboards
CRM Reporting
B2B
Revenue Growth
Customer Success
Account Management
Product Adoption
Customer Engineering
English
Spanish

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