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Added 2 mins ago
H
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
As an Associate Project Manager, you will coordinate the execution of small- and medium-complexity workshop assembly and refurbishment projects, ensuring activities are completed in…
Added 2 mins ago
Supervisor, Operations (BDL)
Brewers Retail Inc
Calgary, AB
We are currently searching for a Supervisor, Operations reporting to the Assistant Manager, Operations. This vacancy is a full-time permanent opportunity. The availability to work all…
Added 2 mins ago
Project Manager
Perenti Group Services Pty Ltd
Dease Lake 9, BC
Barminco Mining Services Canada has a great opportunity for a Senior Project Manager to work at the mining project located in British Columbia.
Added 2 mins ago
LC
Store Administrator Part Time Day
Loblaw Companies Limited
Truro, NS
- Part-time
Be accountable for office duties as indicated by Store Manager
Added 2 mins ago
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Tool Room Attendant – Mildred Lake
Finning
Fort McMurray, AB
- Full-time
Work closely with the Service Operations Manager to coordinate tool replacements, additions, and repair cost options.
Added 2 mins ago
MF
Manager, Integrated Supply Chain - M&M Food Market
M&M Food Market Ltd/Les Aliments M&M Lte
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 2 mins ago
ME
Logistics Coordinator
Mark Edwards Apparel
Montreal, QC
- Full-time
Reporting to the Logistics Manager, the Logistics Coordinator will support the day-to-day activities across both Logistics and Traffic, including shipments, receiving, invoicing, order…
Added 2 mins ago
AZ Driver Merchandiser
CONA Services
Brampton, ON
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 2 mins ago
WL
Food Service Associate (Full-Time)
Wilfrid Laurier University
Waterloo, ON
- Full-time
Ensure daily consistency and customer service objectives/satisfaction are met or exceeded
Added 5 mins ago
TH
Shift manager - fast food restaurant
Tim Hortons
Saint-Césaire, QC
- From $18.1 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 6 mins ago
TH
Food services manager
Tim Hortons
Chetwynd, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 12 mins ago
MR
Shift manager - fast food restaurant
McDonalds Restaurant
Sundre, AB
- From $19.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 13 mins ago
WR
Restaurant assistant manager
WESTERN RESTAURANT FRANCHISES INC O/A A & W RESTAURANT
Sechelt, BC
- $37 to $39 CAD / hour
- Full-time
- On-site
Added 14 mins ago
RC
Inside Sales Representative
Rexel Canada
Timmins, ON
- Full-time
…customers by assisting with any product inquiries, maintaining the customer database and receiving & process orders. Reporting to the Branch Manager, you will support the field sales and…
Added 14 mins ago
NB
Associate
National Bank of Canada
Baie-Comeau, QC
- Full-time
…will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 14 mins ago
AC
Senior Manager Enterprise Performance FP&A
Alimentation Couche-Tard
Laval, QC
- Internship
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 14 mins ago
DQ
assistant manager, restaurant
Dairy Queen
Courtenay, BC
- Full-time
Added 14 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
Ce rôle consiste principalement à la gestion de projets techniques et de développement de turbomoteurs, incluant l'homologation et le soutien à l'entrée en production et en service.
Added 14 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 14 mins ago
RU
Commis de l'hospitalité / Hospitality Clerk
Ricoh USA, Inc.
Montreal, QC
- Full-time
…consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms…
Added 14 mins ago
R
Property Manager
RaisaHR
AB · Edmonton, AB
- Full-time
Our client is looking for an experienced, RECA-licensed Property Manager to oversee a portfolio of multifamily residential properties and play a key role in supporting the company's…
Added 14 mins ago
NP
General License Condominium Manager (OLCM)
Nova Property Management Experts
Ottawa, ON
- Full-time
Nova Property Management Experts is hiring a General Licensed Condominium Manager to lead a portfolio of condominium corporations in Ottawa, supported by a Limited Licensed Condominium…
Added 14 mins ago
P&
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Dans le cadre du processus de gouvernance commerciale, mener la stratégie commerciale pour les programmes moteurs en service, avec un focus sur l'optimisation de la tarification et du…
Added 14 mins ago
T
Account Manager, Sourcing
Tag
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $110,000 CAD / year
- Full-time
This role will be responsible for executing service delivery at Tag. The Account Manager,
Added 14 mins ago
R
Crane Service Technician – Journeyman Electrician
Reel
Stoney Creek, NB
- Full-time
Reporting to the Service Manager, the Service Technician performs the maintenance and repair work required to ensure the proper functioning of lifting equipment at our customers’ sites…

Cloudtalk

Account Manager (Spanish Speaker)

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6) 💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe’s fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish.

Why you’ll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Account Manager will own customer retention and portfolio expansion by acting as a strategic partner to clients. They are responsible for managing the full renewal cycle, identifying growth opportunities, and maintaining high customer health standards.

Requirements

Candidates must have proven experience in B2B SaaS account management or customer success with a track record of hitting retention and expansion targets. Proficiency in both English and Spanish is required, along with strong analytical skills and experience using CRM tools.

Skills

Account management
Customer success
SaaS
Retention
Portfolio expansion
Executive business reviews
Data analysis
CRM
HubSpot
Strategic planning
B2B sales
Spanish
English
Communication
Technical aptitude

Benefits

Unlimited PTO
Personalized 1:1 coaching
Equity
Private health insurance
Fitness allowance
Home-office allowance
Recharge Fridays
Referral bonus
Company offsites

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Customer Success
Retention
Expansion
HubSpot
Gainsight
Planhat
AI
Business Intelligence
CRM
Executive Business Reviews
Portfolio Management
B2B
Revenue
Data-driven
Strategic Partnership
Renewal Cycle
Customer Health
Voice Agent Platform

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