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Added 11 mins ago
SL
Bilingual Customer Service Representative
Sun Life Québec
Montreal, QC
- Full-time
Added 12 mins ago
LV
Customer Advisor I
Lee Valley Tools
Coquitlam, BC
- Up to $18.85 CAD / hour
- Part-time
Added 27 mins ago
CB
Sales Associate - CosmoProf Store # 07325
CosmoProf Beauty
Guelph, ON
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 27 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Sept-Îles, QC
- Full-time
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect…
Added 27 mins ago
LD
Beauty Advisor
London Drugs Limited
Surrey, BC
- Other
…expertise for all-things beautiful. As a London Drugs BEAUTY ADVISOR, you’ll be a trusted expert to our customers, helping them select the cosmetics and beauty products perfectly suited to…
Added 56 mins ago
PC
Sales Associate - Harvest Pointe
Plantlife Cannabis
AB
- Part-time
Proven experience as a sales advisor or in another guest service/sales role
Added 56 mins ago
PC
Sales Associate - Cobblestone
Plantlife Cannabis
Grande Prairie, AB
- Part-time
Proven experience as a sales advisor or in another guest service/sales role
Added 56 mins ago
PC
Sales Associate - Westgate
Plantlife Cannabis
Grande Prairie, AB
- Part-time
Proven experience as a sales advisor or in another guest service/sales role
Added 56 mins ago
D
Senior Advisor, Business development and sales support
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 1 hour ago
Bilingual Advisor, System Integration
Bell
Toronto, ON
Knowledge of Contact Centre solutions or product suites that derive from one or more of the following editors: Genesys, NICE, AWS and/or Google, as well as CRMs.
Added 1 hour ago
G
Service Desk Specialist
Genpact
Toronto, ON
- Full-time
Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.
Added 1 hour ago
RT
ELYSIS – Conseiller Senior procédé / Senior process advisor
Rio Tinto
Saguenay, QC
- Full-time
Added 1 hour ago
RM
Sales Associate | The CORE (October - January)
Rocky Mountain Soap Company
Calgary, AB
- Temporary
The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product…
Added 1 hour ago
RM
Sales Associate | Canmore (October - January)
Rocky Mountain Soap Company
Canmore, AB
- Temporary
The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product…
Added 2 hours ago
T
Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON · Mississauga, ON
- Full-time
Strengthening relationships with Standards teams and stakeholders, provide proactive risk guidance, and act as a trusted advisor on control and assessment-related matters.
Added 2 hours ago
CG
Service Advisor
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.
Added 2 hours ago
CA
Service Advisor
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.
Added 2 hours ago
IG
Senior Sales Engineer, Municipal
IPEX Group
Edmonton, AB · CA - Edmonton - Office
- Full-time
We are seeking an experienced Senior Sales Engineer - Municipal to serve as a trusted technical advisor throughout the sales process. In this role, you will partner with customers, sales…
Added 2 hours ago
A
Senior Sales Engineer, Municipal
Aliaxis
Edmonton, AB · CA - Edmonton - Office
- Full-time
We are seeking an experienced Senior Sales Engineer - Municipal to serve as a trusted technical advisor throughout the sales process. In this role, you will partner with customers, sales…
Added 2 hours ago
S
Paid Services Beauty Advisor - Full Time
Sephora
AB · St Albert, AB
- $17.5 to $20.6 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 2 hours ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
…solutions that include our flagship CHIP Reverse Mortgage™…
Added 2 hours ago
T
Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON
- Full-time
Strengthening relationships with Standards teams and stakeholders, provide proactive risk guidance, and act as a trusted advisor on control and assessment-related matters.
Added 2 hours ago
A
Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 2 hours ago
LE
Beauty Advisor - Part Time - Park Royal
L'Occitane En Provence
BC
- Part-time
…program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat…
Added 3 hours ago
DG
Parts Advisor
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
Mercedes-Benz Langley is seeking a Parts Advisor to join our team, reporting directly to the Parts Manager. The Parts Advisor plays a critical role in supporting dealership operations by…

Cloudtalk

Account Manager (Spanish Speaker)

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6) 💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe’s fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish.

Why you’ll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Account Manager will own customer retention and portfolio expansion by acting as a strategic partner to clients. They are responsible for managing the full renewal cycle, identifying growth opportunities, and maintaining high customer health standards.

Requirements

Candidates must have proven experience in B2B SaaS account management or customer success with a track record of hitting retention and expansion targets. Proficiency in both English and Spanish is required, along with strong analytical skills and experience using CRM tools.

Skills

Account management
Customer success
SaaS
Retention
Portfolio expansion
Executive business reviews
Data analysis
CRM
HubSpot
Strategic planning
B2B sales
Spanish
English
Communication
Technical aptitude

Benefits

Unlimited PTO
Personalized 1:1 coaching
Equity
Private health insurance
Fitness allowance
Home-office allowance
Recharge Fridays
Referral bonus
Company offsites

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Customer Success
Retention
Expansion
HubSpot
Gainsight
Planhat
AI
Business Intelligence
CRM
Executive Business Reviews
Portfolio Management
B2B
Revenue
Data-driven
Strategic Partnership
Renewal Cycle
Customer Health
Voice Agent Platform

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