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Added 3 mins ago
KG
Building Maintenance Manager (Mississauga)
Kipling Group
Toronto, ON
- Full-time
…estate, delivering disciplined operations, strong financial performance, and long-term asset value. Guided by a hands-on approach and a commitment to trust, integrity, professionalism, and…
Added 3 mins ago
M
LMSAT Technology & Process Expert
Mantu
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
This role requires close collaboration with Production, Engineering, Quality, LMSAT teams, and external partners within a regulated manufacturing environment.
Added 3 mins ago
AW
Mechanical Assembler
Arrow Workforce Solutions
Mississauga, ON
- $21 to $25 CAD / hour
- Full-time
…tools. The candidate will follow manufacturing documents and engineering drawings while ensuring all products meet quality and safety…
Added 3 mins ago
EC
Project Coordinator
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At Eastern Construction, our Core Purpose is to enrich the lives of our employees. We lead, manage, and deliver complex construction projects across the Greater Toronto Area, operating…
Added 3 mins ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
BDC is seeking a Tech Lead to join the Risk & Value Office squad in Montréal. This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability…
Added 4 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 4 mins ago
IW
Chief Estimator
IS2 Workforce Solutions
London, ON
- Full-time
…opportunity for an accomplished estimating professional who can lead complex bids, develop high-performing estimating teams, and contribute to preconstruction and business development…
Added 4 mins ago
LI
Mechanical Engineer
LabsCubed Inc
Kitchener, ON
- Full-time
Conduct engineering calculations, simulations, and design validation.
Added 4 mins ago
H
Senior Data Engineer
HCLTech
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking a hands-on Senior Data Engineer to lead the development, support, and continuous improvement of our Azure-based data platform. This role combines data engineering, platform…
Added 4 mins ago
DL
Senior Human Resources Business Partner
DM Lyons Consulting
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Lead workforce planning initiatives, evaluating current capabilities, future talent requirements, and succession vulnerabilities.
Added 4 mins ago
ID
Director of Quality Control - Construction
Ironclad Developments Inc.
Winnipeg, MB
- Full-time
Define quality objectives, key performance indicators, acceptance criteria, and inspection and testing requirements to support project success and continuous improvement.
Added 4 mins ago
R
Junior Electrician- Electrical Apprentice
Reel
Stoney Creek, NB
- Full-time
Follow instructions provided by the Lead Hand and/or Plant Manager.
Added 4 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
We are seeking an Application / Solutions Architect to lead the design and development of a Personal Health Number Registry, provide solution architecture guidance and direction to staff…
Added 4 mins ago
A
Software Developer - Games
Affinity
Montreal, QC
- Full-time
On behalf of our client, Affinity is looking for a Senior Software Developer – Games who will lead the development of high-performance gaming applications with a strong focus on low-level…
Added 4 mins ago
C
Technical Support Specialist I
Connexall
Toronto, ON
- Full-time
Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will…
Added 6 mins ago
Senior Project Manager - Vancouver
Bronswerk Group & Affiliates
North Vancouver, BC
We are seeking a Senior Site Project Manager to lead our Vancouver shipyard team: a local team of production engineers and Installation Managers/Supervisors who lead an installation team of…
Added 6 mins ago
Electrician, BlackGold Operations
Harvest Operations Corp.
Conklin, AB
Optimize electrical equipment performance, lead "Bad Actors" reviews, and ensure equipment reliability and documentation are maintained.
Added 21 mins ago
BR
Site Services Superintendent
Braya Renewable Fuels
Come by Chance, NL
- Full-time
The Superintendent works collaboratively with Operations, Maintenance, Engineering, Safety, and other departments to coordinate site services activities, prioritize work, manage resources,…
Added 21 mins ago
BB
Biomarker & Bioanalytical Development Lead (Director / Senior Director)
Borealis Biosciences, Inc.
Vancouver, BC
- Full-time
The Biomarker & Bioanalytical Development Lead is Borealis' senior scientific owner of bioanalytical and biomarker strategy across our RNA therapeutics portfolio. This leader will design,…
Added 21 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 21 mins ago
MI
Education and Training Coordinator
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
…to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a…
Added 21 mins ago
MI
Project Engineer II
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 21 mins ago
M
Technology Operations Lead
McKesson
Mississauga, ON
- Full-time
Partner with application, engineering, infrastructure, and business teams to improve service reliability and operational performance.
Added 21 mins ago
AG
CQV Specialist I (Lab)
AtomVie Global Radiopharma
Hamilton, ON
- Up to $64,000 CAD / year
- Full-time
Reporting to the Engineering Manager as a CQV Specialist (Lab), assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and…
Added 21 mins ago
CE
Senior Specialist, Operations Cost Control
Cenovus Energy
Calgary, AB
- Full-time
Lead financial and operational performance reviews, providing clear outlooks, insights, and recommendations to senior and executive leadership.

Cloudtalk

Account Manager (Spanish Speaker)

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6) 💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe’s fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish.

Why you’ll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Account Manager will own customer retention and portfolio expansion by acting as a strategic partner to clients. They are responsible for managing the full renewal cycle, identifying growth opportunities, and maintaining high customer health standards.

Requirements

Candidates must have proven experience in B2B SaaS account management or customer success with a track record of hitting retention and expansion targets. Proficiency in both English and Spanish is required, along with strong analytical skills and experience using CRM tools.

Skills

Account management
Customer success
SaaS
Retention
Portfolio expansion
Executive business reviews
Data analysis
CRM
HubSpot
Strategic planning
B2B sales
Spanish
English
Communication
Technical aptitude

Benefits

Unlimited PTO
Personalized 1:1 coaching
Equity
Private health insurance
Fitness allowance
Home-office allowance
Recharge Fridays
Referral bonus
Company offsites

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Customer Success
Retention
Expansion
HubSpot
Gainsight
Planhat
AI
Business Intelligence
CRM
Executive Business Reviews
Portfolio Management
B2B
Revenue
Data-driven
Strategic Partnership
Renewal Cycle
Customer Health
Voice Agent Platform

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